News Release News Release The City of Palo Alto
Communications Department
250 Hamilton Ave
Palo Alto, CA 94301


PRESS RELEASE 09/27/2012
Subject :

Annual Resident Survey Will be Sent to 1,200 Palo Alto Households
Contact : Jim Pelletier, City Auditor    650-329-2667
Palo Alto, CA -- The City Auditor's Office is coordinating Palo Alto's 2012 Citizen Survey. Survey questionnaires will be sent to a random sample of 1,200 Palo Alto households, asking for feedback on the quality and usefulness of City services. The annual survey, administered through the National Research Center, is developed from a National Citizen SurveyTM template to help provide consistency and comparisons across participating jurisdictions. The survey will be conducted in October 2012.

"If you are among the randomly selected households, we encourage you to participate in the survey," said Jim Pelletier, City Auditor. "By voicing your opinion, you provide a valuable perspective on how the city is performing."

The City Auditor's Office will publish the survey results in the City’s annual Service Efforts and Accomplishments (SEA) Report, scheduled for release in January 2013. The purpose of the report is to provide consistent, reliable information on the performance of City services, broadly assess trends in government efficiency and effectiveness, and improve City accountability to the public.

For eight consecutive years, the Association of Government Accountants has awarded the City of Palo Alto national awards for excellence in SEA performance reporting.