News Release News Release The City of Palo Alto
Communications Department
250 Hamilton Ave
Palo Alto, CA 94301


Subject :

Temporary Changes in Telephone Service at the Police Deaprtment
Contact : Lieutenant Sandra Brown, Palo Alto Police Department    650-704-2930
Palo Alto, CA – Starting tomorrow morning, Wednesday, November 17, 2010, between the hours of 4 AM and 4:30 AM, Palo Alto's Information Technologies department will be doing some reprogramming of the City's PBX telephone system.  This will require that the non-emergency, internal, and phone lines used to connect to other agencies be taken off line for a brief period of time. The changes should be completed within the thirty minute time line.    

The main, public phone number (650-329-2413) will be forwarded to one of the 7-digit emergency lines throughout the work and should remain operational.  The Emergency 9-1-1 and other 10-digit Emergency lines will be unaffected.

If your agency needs to contact Palo Alto Police Department during this period of time, please use one of the following numbers:

  • 650-329-2413     Main non-emergency number
  • 650-321-4433     Police emergency line
  • 650-321-2231     Fire emergency line
  • 650-470-1258     Wireless transfer/emergency line