Palo Alto, CA – For the second year in a row the Palo Alto City Library has been rated one of America’s Star Libraries by the Library Journal Index of Public Library Service. The national Star ratings are based on four major ways customers use their public libraries:
- Visits to the library
- Items checked out
- Attendance at library programs
- Public Internet computer use
Each of these four performance indicators is calculated using per capita rates. Together they offer a measurement of each library’s service to its community in comparison to peer libraries based on total operating expenditures. In its peer library group, Palo Alto City Library once again earned four stars, with a notably high number of visits to the library per capita and of items checked out from the collection per capita.
The Library Journal Index of Public Library Service is unique in its deliberate focus on the services people receive from their public library. Palo Alto City Library’s Star rating demonstrates customers’ active engagement with the library through their use of diverse library materials and their frequent visits to the library. "This Star rating reflects many factors that make this library one that people want to and do use—good collections that meet people’s needs, quality programs, accessible hours and services, and great customer service," says Library Director Diane Jennings. "Congratulations to the hardworking library staff who play an important part in earning us this rating."
For more information about the Library Journal Index of Public Library Service, visit www.libraryjournal.com