News Release News Release The City of Palo Alto
Communications Department
650-329-2607
250 Hamilton Ave
Palo Alto, CA 94301

10/21/2008

FOR IMMEDIATE RELEASE
PRESS RELEASE 10/21/2008
Subject :

Palo Alto Receives Voice of the People Award
Contact : Lynda Brouchoud    650-329-2667
Palo Alto, CA -- The City of Palo Alto has won the 2007 Voice of the People Award as a result of last year's citizen survey. A special award presentation will take place at the City Council meeting tonight. The 2007 citizen survey was conducted as part of the City Auditor’s annual Service Efforts and Accomplishments Report, issued in January 2008.

The "Voice of the People" Awards are awarded each year by the International City/County Management Association (ICMA) and National Research Center, Inc. (NRC) to the jurisdictions with the highest rated services for the preceding year according to a representative sample of their own residents. Winners are identified among all the jurisdictions that conducted The National Citizen Survey.™ The award was presented to representatives of Palo Alto at a recent ICMA conference.  

To win, the rating for service quality must be one of the top three among all eligible jurisdictions and must be in the top 10% of over 500 jurisdictions in the National Research Center database of citizen surveys.

Palo Alto won the 2007 Voice of the People Award in five categories: 
  • Excellence in Fire services In 2007, 98% of Palo Alto residents rated fire services good or excellent – including 56% excellent, 42% good, 2% fair, and 0% poor – placing Palo Alto in the 96th percentile compared to other jurisdictions.  
  • Excellence in Emergency Medical services In 2007, 94% of Palo Alto residents rated ambulance/emergency medical services good or excellent – including 52% excellent, 42% good, 5% fair, and 1% poor – placing Palo Alto in the 93rd percentile compared to other jurisdictions. 
  • Excellence in Recreation services In 2007, 90% of Palo Alto residents rated recreation programs good or excellent – including 43% excellent, 47% good, 9% fair, and 1% poor – placing Palo Alto in the 99th percentile compared to other jurisdictions.  In addition, 82% of Palo Alto residents rated the range and variety of recreation programs and classes good or excellent – including 42% excellent, 40% good, 16% fair, and 2% poor – placing Palo Alto in the 97th percentile compared to other jurisdictions. 
  • Excellence in Garbage Collection services In 2007, 91% of Palo Alto residents rated garbage collection good or excellent – including 49% excellent, 42% good, 7% fair, and 2% poor – placing Palo Alto in the 95th percentile compared to other jurisdictions.
  • Excellence in Parks In 2007, 91% of Palo Alto residents rated parks good or excellent – including 45% excellent, 46% good, 9% fair, and 0% poor – placing Palo Alto in the 96th percentile compared to other jurisdictions.

City Manager Jim Keene and City Auditor Lynda Brouchoud will the present awards to the City Council and the directors of the departments that provided the award-winning services in 2007.





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