News Release News Release The City of Palo Alto
Communications Department
250 Hamilton Ave
Palo Alto, CA 94301


PRESS RELEASE 01/20/2015
Subject :

Palo Alto Development Services in Partnership with Fire Prevention Bureau Announce the Roll Out of new Online Permit Module
Contact : Peter Pirnejad, Director of Development Services    650/329-2349
Claudia Keith, Chief Communications Officer    650/329-2607
Palo Alto, CA—The Development Services Department in partnership with the Fire Prevention Bureau has teamed with two of our technology partners, Accela and TruePoint Solutions, to automate yet another process under the umbrella of departments that collaborate to form Development Services.

The new Fire Permit module, which has been created to work in conjunction with the other permit services offered by the Development Services Department, will streamline the permit and inspection process, as well as provide real-time updates of project status. Customers will now be able to go online, get plan check updates, request an inspection, and view inspection results with comments all from one easy to use web interface. 

"This integration marks another area of permitting we have been able to automate and web-enable" says Development Services Director Peter Pirnejad. “The Fire Prevention Bureau has made great strides in improving their service delivery model through cutting edge innovation and automation.”

The Palo Alto Fire Department is one of the first in the nation to integrate its fire permit module with the rest of the City via Accela. This not only provides convenient access to fire services but seamlessly integrates with other services offered in Development Services.  Inspectors can be even more productive in the field as they research and status inspections with their iPads.

“This new technology will be a great added value to our customers,” said Acting Fire Marshal James Henrikson, “Not only does it help customers connect to the bureau but it also improves internal communication that leads to quality plan checks and complete inspections.”

The Fire Department anticipates future upgrades to include all electronic plan submittal, review and permits improving the ways in which we communicate with our customers.