News Release News Release The City of Palo Alto
Communications Department
250 Hamilton Ave
Palo Alto, CA 94301


PRESS RELEASE 03/03/2014
Subject :

Accela Citizen Access (ACA) Launch
Contact : Peter Pirnejad, Development Services Director    650-329-2349
Palo Alto, CA – The City of Palo Alto's Development Services Department has recently launched Accela Citizen Access (ACA). The ACA system enables agencies to reduce paperwork and improve response time to the public. Citizens can engage with government agencies on their schedule, and without costly and often time-consuming trips to agency offices. With ACA, agencies can move traditional counter services to the Web and realize the benefits of providing 24-hour self-service online for the public to apply for certain permits, schedule an inspection, search permit records, and check the status of their projects. 

"Development Services is offering a powerful new tool for applicants that want to engage with Development Services," said Development Services Director Peter Pirnejad, “This new tool is yet another effort to streamline and simplify the development review process for our applicants.”

The ACA system will allow the Development Services Department to improve customer service by enabling citizens and business professionals to apply and pay for permits, licenses, renewals and schedule inspections online, anytime. This new version of the City’s online system is much more user friendly and offers expanded functionality.  We will continue to add new features in the coming months so stay-tuned.

The City of Palo Alto is always striving to bring new and improved technologies and services to enhance the customer experience.  To access this new online tool, please visit here.