Can the City help pump water out of my home, basement, or garage?
Due to resource limitations, the City is unable to assist with pumping water out of homes or basements. Please contact your home insurance company to determine what assistance they may be able to provide or recommend.
Where do I go for safe refuge during this time? I have no heat or power.
- Impacted residents are eligible for discounted hotels in the area and may be eligible for reimbursement for up to three nights.
- During future severe storm events, the City may choose to re-open its Community Resource Center at the Rinconada Library. This webpage, as well as other official City communications during future severe storm events, will include information about the Community Resource Center if it is re-opened.
What can I do with my car (my street/basement is flooded)?
Residents in flood prone areas are welcome to move cars to a safer location. Options to park include surface lots in Downtown. Residential preferential parking (RPP) programs and timed parking (surface-level parking, Civic Center parking) regulations are temporarily suspended during the storm.
Where can I get sandbags?
The City recommends bringing your own shovel. Sandbag supplies will be replenished on Thursday. Please do not overfill the sandbags – they only need to be filled about 1/3 of the way with sand. Locations include:
- Rinconada Tennis Courts (at the corner of Newell Road and Hopkins Ave)
- Mitchell Park (600 East Meadow Drive)
- Palo Alto Airport Terminal (1925 Embarcadero Road)
- Palo Alto Avenue and Chaucer Street
I am worried about one of our unhoused neighbors being out during this storm. What can the City do?
The City opened a Community Resource Center at Rinconada Library’s Embarcadero Room beginning at 2 p.m. on Wednesday, January 4 for those needing a warm, sheltered place. There is space available at the Community Resource Center for our unhoused neighbors to come to be warm and dry for the evening and will be open through night to Thursday evening.
What preparations is the City making for the storms?
A multi-departmental City response is underway to prepare for the upcoming storm. Crews will be staging equipment near where it will be needed most to facilitate a quick response once the storm hits. The City is also in contact with other relevant agencies that are preparing and responding to the upcoming storm.
My street has significant mud and is slick, how do I request street sweeping/cleaning?
Multiple teams of staff and contractors are making their way through impacted streets, removing mud and debris and will continue through the storm.
I have significant debris in my yard or dwelling that are quite large, can someone come out to help?
Unfortunately, the City is unable to assist with major debris on private residences at this time. A multi departmental team is working on critical clean-up and staging in preparation for the storm in public areas.
Is there a centralized lost and found?
Unfortunately, the City does not have a centralized lost and found at this time. Nextdoor can be used for community coordination of lost and found items.