We are in this together. The City encourages the community to stay informed, practice good hygiene, be aware, and be prepared. As a community we can continue to slow the spread of COVID-19 by using recommended best practices.
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August 3, 2021 Update: Santa Clara County Issues Orders Requiring Use of Face Coverings Indoors
Vaccination continues to protect against severe COVID-19 illness, but with the COVID-19 Delta variant now infecting a small percentage of vaccinated people as well as many unvaccinated people, eight Bay Area health officers have issued Health Orders requiring masks indoors in public places. The Orders require all individuals, regardless of vaccination status, to wear face coverings when indoors in public settings, with limited exceptions, starting at 12:01 a.m. on Tuesday, August 3.
Vaccines remain the most powerful tool in the fight against COVID-19, including the Delta variant. Nonetheless, the Delta variant is infecting a small percentage of the vaccinated in the Bay Area — who still remain strongly protected against severe illness, hospitalization, and death. In those instances of infection in a vaccinated person, a face covering prevents further spread. Bay Area health officials urge all unvaccinated residents 12 and older to get vaccinated as soon as possible.
Read the County's full press release for more.
Get a Vaccine
All individuals age 5 and older who live, work, or attend school in Santa Clara County are eligible to be vaccinated.
Hundreds of millions of people have now received these safe and effective vaccines. The Santa Clara County Public Health Department strongly recommends that anyone aged 5 and above get vaccinated now.
With the recent approval of the Pfizer vaccine for 5- to 12-year-olds, the County of Santa Clara has made the Pfizer vaccine, which is the vaccine approved for that age group, available at all of its vaccination sites. The County is also working with pediatricians throughout the region to ensure they can also offer vaccination to their patients.
Getting vaccinated has never been easier, as the County and other vaccine providers have established many vaccine clinics throughout the county. Many of these vaccination sites do not require appointments, and many offer weekend and evening hours.
Find a vaccine site near you
There are several testing locations in Palo Alto, with new sites being added. Santa Clara County offers COVID-19 testing that is free, easy, and safe at more than 50 sites across the county. There are many choices to meet your needs, including drive-thru, walk-up, and bike lane options. Find testing options near you.
Santa Clara County Public Health Department and seven other Bay Area Public Health Officials have issued Health Orders requiring masks indoors in public places. Vaccines remain the most powerful tool in the fight against COVID-19, including the Delta variant. Nonetheless, the Delta variant is infecting a small percentage of the vaccinated in the Bay Area — who still remain strongly protected against severe illness, hospitalization, and death. In those instances of infection in a vaccinated person, a face covering prevents further spread. Bay Area health officials urge all unvaccinated residents 5 and older to get vaccinated as soon as possible. Get vaccinated.
Mask Use and Care
Wearing a mask or cloth face covering can slow the spread of COVID-19 by limiting the release of virus into the air. COVID-19 vaccines are effective at protecting you from getting sick. Based on what we know about COVID-19 vaccines, people who have been fully vaccinated can start to do some things that they had stopped doing because of the pandemic. Follow these tips to protect yourself and others.
Wearing a cloth face covering doesn’t take the place of other precautions like a vaccine or physical distancing. After vaccination, masking is the next most powerful tool we have to protect ourselves and each other.
Use and care: Wash your cloth face covering frequently in the laundry or by hand between uses. See more mask care instructions from the California Department of Public Health.
Where to find: Many online sellers now offer masks in a variety of materials. You can also make your own. Read how in this cloth mask guidance from the CDC.
Improve How Your Mask Protects You: The CDC provides guidance on how to improve the way your mask protects you. This includes making sure your mask snugly fits your face, consider wearing two masks, and what to avoid. Read this CDC article discussing the science behind "double masking."
Utility Rate Deferred Payment Plans
Palo Alto utility rate relief is available to both residential and commercial customers. The City’s proclamation of a local emergency instituted moratoriums on disconnections for non-payment, late payment fees, and full-bill payment requirements for City of Palo Alto Utilities residential customers. Customers can make partial payments, without penalty, and without risk of disconnection for non-payment. The total of missed payments (except Late Fees, which will be waived in their entirety) will continue to be owed, but customers will be eligible for an extended payment plan of up to 18 months from the proclamation termination.
If you are struggling to pay your utilities bills, you may qualify for our Rate Assistance Program, which provides a 25% discount on gas and electricity charges and a 20% discount on storm drain service fees. If you qualify for the Rate Assistance Program, you will also be able to receive free home efficiency upgrades through our Residential Energy Assistance Program. You can equalize your monthly payment into twelve equal amounts through the Bill Payment Plan. Through ProjectPLEDGE, Utilities customers in good standing with their own accounts may donate funding on a one-time or recurring basis to help another Utilities customer. If you are in need of financial support, you may apply for one-time assistance. You may also donate if you would like to support this program. Customers seeking further information or needing assistance can call (650) 329–2161. Utilities Customer Service can help with questions associated with these programs. Customer support is available through the call center, online customer account service at https://mycpau.cityofpaloalto.org/portal/, or email at UtilitiesCustomerService@cityofpaloalto.org
Moratorium on Evictions
With State, County, and City of Palo Alto bans on evictions, we are here to connect you with information and maybe help keep you feeling connected with our broader community too. The Palo Alto City Council extended our City ban on residential evictions, during the health emergency, for tenants who can’t pay their rent for reasons related to COVID-19. Residential tenants are also protected from eviction by an ordinance passed by Santa Clara County, and an Executive Order issued by Governor Newsom. The County ordinance also protects other types of tenants – including businesses, non-profits, and other organizations – from eviction during the health emergency if they can’t pay all or part of their rent for reasons related to COVID-19, provided that they qualify as small businesses under the rules of Small Business Administration. Read more about the countywide eviction moratorium.
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