Published on August 11, 2021
Happy 8/11 day! Thinking of doing any digging projects in your yard? Make sure to call 811 at least 48 hours before you dig. This is a free service and failure to contact can result in liability for any damage or loss of property. Review the 811-homepage for more.
Underground utility pipelines can be located anywhere, including under streets, sidewalks, and private property—sometimes just inches below the surface. Hitting one of these pipelines while digging, planting or other excavating can cause serious injury, property damage, and loss of utility service.
In the event that a utility service (gas, water, or electric line) is damaged or disturbed, call the City of Palo Alto Utilities 24/7 Dispatch at (650) 329-2579 or 911 if there is an immediate threat to life or safety.
Safety is a number one priority! Do you know what to do if you smell gas? Get out fast and call 911 from another location!
Read about these important actions and more in our gas safety brochure available online. You can also learn more about utility safety on our safety homepage.
Last updated on August 11, 2021