Gas Safety Awareness Surveys

Published on November 15, 2021

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Starting this week, City of Palo Alto Utilities customers & non-customers may receive a phone call with questions about gas safety awareness.  This is the federally-mandated Gas Overall Awareness level (GOAL) survey, a nationwide program to assess public awareness about gas safety. This telephone survey is conducted every year to ensure that people living near a gas pipeline have adequate information on safety protocols. Safety is our top priority, so we appreciate you taking a few minutes to answer the questions.  If you're interested in learning more about our gas safety efforts, visit our Safety page.

Contact our Utilities Customer Service Center with any questions or concerns at (650) 329-2161.

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