Business Customer Surveys in Progress

Published on November 23, 2022

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The City of Palo Alto Utilities (CPAU) is conducting a survey of our commercial, other non-residential, and Key Account customers. This survey aims to measure customer satisfaction levels and opinions, as well as identify opportunities to improve the services and programs we provide to all of you.

Please contact us at if you are a CPAU business customer and did not receive an email with the survey link but would like to participate. We value your feedback!

The survey analysis will be conducted by our partner GreatBlue Research, Inc., a professional research firm located in Glastonbury, CT. As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of this survey. No information will be released that might, in any way, reveal the identity of the respondent. 

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