Utility Scam Alert & Ways to Report Scams

Published on May 10, 2021

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The City has received reports of scam callers pretending to be from Palo Alto Utilities. If you suspect you are being contacted by scammers or are a victim of a scam, please hang up and call the Palo Alto Police Department non-emergency 24-hour dispatch center at (650) 329-2413. Remember, you can always check your account info online at www.cityofpaloalto.org/mycpau or call Utilities at (650) 329-2161 to verify payment and account status.

Additional resources to avoid scams 

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