Service Level Changes in Response to COVID-19 Safety Concerns

Published on January 13, 2022

Service Level Changes in Response to COVID-19 Safety Concerns

With COVID-19 cases rapidly increasing in the Bay Area, the City of Palo Alto is continuing to take steps to protect community health. The City is monitoring service levels in light of the pandemic and potential staffing limitations. As service changes are made, updates will be posted to the City’s website. To limit in-person interactions, please consider scheduling a virtual appointment or handling service needs online.

The following service level adjustments are subject to change as conditions evolve:

  • UPDATE AS OF 1/13/22 several Library service changes will go into effect Tuesday, Jan. 18 including temporary closures of Children's, College Terrace and Downtown Libraries. Rinconada Library will reduce hours to Wednesday to Saturday, noon to 6 p.m. For all Library service changes, please go here.
  • Effective Jan. 7, the Palo Alto Public Library closed public access to the study rooms at Mitchell Park, Rinconada, and Downtown Libraries.
  • The Jan. 10 and Jan. 24 City Council meetings will be fully remote. This is subject to change as conditions evolve.
  • The Development Center is expanding virtual meeting opportunities through Jan. 24 and closing to the public for in-person appointments. Inspection services remain fully operational.
  • City Hall walk up services are limited, although convenient virtual appointments continue to be available. Expect longer wait times for in-person service requests.

Online Resources