If an Evacuation Becomes Necessary
City Emergency Operations Center (EOC) staff track evacuation conditions during storms and actively monitoring creek flow. Here is the progression of notifications you can expect in the event evacuations become necessary:
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If EOC staff observe a measured creek flow indicating that overtopping (flooding) is likely, the City will send a message indicating that and list specific blocks of specific streets to consider evacuating in advance of potential flooding.
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If EOC staff observe a measured creek flow indicating that overtopping (flooding) is imminent or already occurring, the City will send another messaging indicating that and advising specific blocks of specific streets that flooding is now expected and that you should evacuate immediately. From the time this message would be sent, we hope to provide at least 30 to 45 minutes before the flooding is expected to begin.
Please understand that our estimates of impacted streets and potential evacuations will be based on best available information. While other streets may be affected to varying extents, this information is intended to provide residents with awareness of current conditions.
Any such messages will be sent City-wide so as to make everyone aware of what is occurring so they can remain safe and take informed action. These messages will be sent in the following ways, with messages on all platforms containing the same information:
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Via AlertSCC, with a link to the City webpage for the specific blocks of specific streets impacted. The AlertSCC system will attempt to contact users first by SMS (text message), then by e-mail, and finally by phone. To sign up for AlertSCC, visit www.cityofpaloalto.org/connect.
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Via SMS (text message) and e-mail to subscribers of the Palo Alto Police Department’s Nixle account. To sign up for this, text your ZIP code to 888777.
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Via City of Palo Alto Twitter, Nextdoor, Instagram, and Facebook messages. To sign up for these notifications, visit www.cityofpaloalto.org/connect.
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Via the City website at www.cityofpaloalto.org/FloodAlert.
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Via a recording played on the City’s Public Emergency Hotline at (650) 329-2420.
Learn more about flood warning stages in this short informational video.