Power Outage Map
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Electrical emergencies can happen any time. Whether it’s an accident or a weather-related situation, occasional power outages are simply unavoidable. However, you can easily prepare for the unexpected loss of power. To prepare for a potential power outage, you may need to take several of the following steps:
Some simple things to have on hand:
Since power outages can occur at any time, for extended duration, and with no guarantee of which line can be energized in a particular sequence, we recommend that our customers with ongoing, in-home medical conditions requiring power supply consult with their healthcare provider on how best to prepare for power outages. The City of Palo Alto Utilities (CPAU) does not maintain a priority “medical restoration list." Adequate back-up power alternatives for specific needs may include: additional supplies of device batteries; a properly-sized, pre-charged uninterruptible power supply; an onsite generator, etc.
If anyone with a medical necessity experiences a power outage of any duration that threatens health or safety, please call 911.
View storm and emergency preparedness resources.
PG&E manages the electric transmission grid for the entire Bay Area, including Palo Alto. While PG&E does not directly serve electricity to CPAU customers, the City intakes electricity from PG&E’s transmission system. In the event PG&E shuts off major transmission lines in the Bay Area, power outages could potentially affect Palo Alto. CPAU will monitor and manage its own infrastructure based on weather and safety assessments.
Read more about PG&E’s Public Safety Power Shut-off program at pge.com/psps
Learn more about the City of Palo Alto's wildfire prevention and mitigation strategies here.
Email Utilities Customer Service
Non-emergency 24-hour dispatch center:
Gas leak or service disruption:
Water leak or service disruption:
Streetlight Outage Reporting Form
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Last updated on June 15, 2021