Manage your Water Use with WaterSmart

WaterSmart Portal

Learn how to save water during California’s drought with WaterSmart, a new City online water management tool.

WaterSmart can help you: 

  • Find easy and effective tips to save water with step-by-step advice
  • Find and fix possible leaks with automated notifications and email alerts
  • Track your water use over time to see how you’ve become more efficient
  • Understand where you are using the most water

Access WaterSmart on MyCPAU

Frequently Asked Questions

What is a Home Water Report and who am I being compared to?

WaterSmart generates a Home Water Report that includes information on your water use and actions you can take to conserve water. Reports are sent out quarterly to most single-family residential customers through email or mail.  

Your Home Water Report includes a water score that allows you to take a close look at what your water usage looks like compared to other similar households.  

For single-family residential customers, your home is compared to other Palo Alto households that have the same number of occupants and a similarly-sized yard. You can edit your Household profile to provide information about your household size, water-using appliances, landscaping and activities. To get to your Household Profile, navigate to My WaterScore in the WaterSmart Portal and click “Who am I compared to." 

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WaterSmart has a strict Privacy Policy, no personally-identifiable customer information is shared with other users.  

How are water comparisons calculated for businesses?

For commercial and multi-family accounts, your business’s water usage is compared to your accounts’ historical water usage. 

Where does my water use data come from? What is GPD?

Your water usage data, specifically your meter readings, comes directly from your water utility account. WaterSmart and MyCPAU both use the same data from meter readings.  Historic water usage data displayed in WaterSmart goes back to 2017.

Water use in WaterSmart is presented in the number of gallons per day (GPD), because it’s typically the easiest unit for people to envision and provides the best metric for comparison. On your water bill and MyCPAU, you will see water consumption is shown in CCF (equal to 748 gallons).

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How soon will I be notified of a potential leak? How are potential leaks identified?

Beginning in February, single-family residential customers will receive courtesy alerts to be made aware of potential leaks. Homes with current email addresses will be alerted of the potential leak shortly after they receive their water bill. To receive alerts, accounts must have a minimum of two years of history associated with the property. To update your email address call Customer Service at (650) 329-2161.

Leak alerts are sent when monthly consumption exceeds: 

  • 750 Minimum Gallons Per Day (GPD)  
  • 200% increase over the seasonal high from the previous two years.

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WaterSmart is delivered by the City of Palo Alto Utilities (CPAU) in collaboration with Valley Water. Funding for this project has been provided in part from the Water Quality, Supply, and Infrastructure Improvement Act of 2014 and through an agreement with the State Department of Water Resources.