Utilities Assistance

If you are on a limited income, experiencing financial hardship or have medical needs that increase your utility usage, you may be eligible for help on your utility bill costs with programs from the City of Palo Alto Utilities (CPAU). 

  • Residents struggling to pay their utilities bills may qualify for our Rate Assistance Program, which provides a 25% discount on gas and electricity charges and a 20% discount on storm drain service fees.
  • You may be able to reduce energy and water costs by having us help you improve your home's efficiency through the Residential Energy Assistance Program.
  • You can equalize your monthly payment into twelve equal amounts through the Bill Payment Plan.
  • CPAU's ProjectPLEDGE may be able to help you with one-time assistance. Please call Utilities Customer Service at (650) 329-2161 to determine your eligibility.