If you are on a limited income, experiencing financial hardship or have medical needs that increase your utility usage, you may be eligible for help on your utility bill costs with programs from the City of Palo Alto Utilities (CPAU).
- Residents struggling to pay their utilities bills may qualify for our Rate Assistance Program, which provides a 25% discount on gas and electricity charges and a 20% discount on storm drain service fees.
- You may be able to reduce energy and water costs by having us help you improve your home's efficiency through the Residential Energy Assistance Program.
- You can equalize your monthly payment into twelve equal amounts by logging into your MyCPAU account. The steps are clearly visible on the Bill Payment Page.
- CPAU's ProjectPLEDGE may be able to help you with one-time assistance. Please call Utilities Customer Service at (650) 329-2161 to determine your eligibility.
CA COVID-19 Rent & Utility Assistance Applications Simplified
Applications for rent and utility assistance through California's COVID-19 Rent Relief program have been simplified: it now takes less time to complete, requires fewer documents to be uploaded, and offers helpful tips throughout the application.
Assistance is available for unpaid rent dating back to April 1, 2020, as well as future rent payments. Assistance is also available for past due utility payments dating back to April 1, 2020, or for future utility bills, both of which may be paid directly to the utility provider at 100% of cost but are limited to a total of 12 months.
Income-eligible renters and their landlords who have been impacted by COVID-19 and need help with unpaid or upcoming rent or utilities can verify eligibility and apply immediately by visiting HousingIsKey.com, or by calling (833) 430-2122. Once your application has been processed, you will be notified about the application status and next steps.
For assistance in another language or help checking eligibility, filling out the application or uploading paperwork, schedule an appointment with a local organization by calling (833) 687-0967.
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California Arrearage Payment Program (CAPP)
This newly established California Arrearage Payment Program (CAPP) will offer financial assistance for Calfornia energy utility customers to help reduce past due energy bill balances that increased during the COVID-19 pandemic.