Utilities Assistance

Utilities Assistance Header updated 8222022.png

The prices that the City of Palo Alto Utilities (CPAU) and other utilities in the region pay for natural gas and electricity delivered to customers rose significantly during the 2022-2023 winter months. Although gas market prices are declining, energy prices remain at an all-time high. The City is offering financial assistance and support for residents who may be unable to pay their bill at this time.

Extended Payment Plan Arrangements: The City is offering payment plan arrangements for those who need extra time paying their winter gas bills. Payment can be extended for 6-8 months. 

Free Energy Advisor Assessment: The City is providing free assessments from our home energy advisor, the Home Efficiency Genie, to help people reduce consumption and save money.  

Other Assistance Programs: If you are on a limited income, experiencing financial hardship or have medical needs that increase your utility usage, you may be eligible for help on your utility bill costs with programs from the City of Palo Alto Utilities (CPAU). 

  • Residents struggling to pay their utilities bills may qualify for our Rate Assistance Program, which provides a 25% discount on gas and electricity charges and a 20% discount on storm drain service fees.
  • You may be able to reduce energy and water costs by having us help you improve your home's efficiency through the Residential Energy Assistance Program.
  • CPAU's ProjectPLEDGE may be able to help you with one-time assistance. Please call Utilities Customer Service at (650) 329-2161 to determine your eligibility.

California Arrearage Payment Program (CAPP): This newly established California Arrearage Payment Program (CAPP) will offer financial assistance for California energy utility customers to help reduce past due energy bill balances that increased during the COVID-19 pandemic.