How do I pay my bill?
The City of Palo Alto offers numerous options to pay a Utility bill. Users can pay by phone, set up auto pay online or set up ACH. Find out more by visiting our Bill Pay page.
I have a question about my bill. Who should I contact?
Please call Utilities Customer Service at (650) 329-2161 to review your account. Please have your utility account number or invoice ready.
I haven't received my utility bill this month. What should I do?
Please call Utilities Customer Service at (650) 329-2161 to review your account.
I received a disconnection notice. Who should I contact?
Please call Utilities Customer Service at (650) 329-2161.
Where can I find the current utilities rates?
How do I turn on, turn off, or change my account?
Please call Utilities Customer Service at (650) 329-2161 or visit our Start, Stop or Change page.
How do I read my own meter?
If you are interested in becoming a self-read customer on a monthly basis, please visit our Meter Information page or contact Customer Service Billing at (650) 329-2161 for assistance.
Does CPAU offer any medical or financial discounts and if so, who should I contact?
The City of Palo Alto Utilities offers the Rate Assistance Program (RAP) for income or medical qualifying residents who seek assistance with their utility bill costs. For other programs you may qualify for, visit our Financial Assistance page.
I have questions and or feedback about MyCPAU. Who should I contact?
Visit our MyCPAU page, or call Customer Service Billing at (650) 329-2161 for further assistance.