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The City of Palo Alto offers numerous options to pay a Utility bill. Users can pay by phone, set up auto pay online or set up ACH. Find out more by visiting our Bill Pay page.
Please call Utilities Customer Service at (650) 329-2161 to review your account. Please have your utility account number or invoice ready.
Please call Utilities Customer Service at (650) 329-2161 to review your account.
Please call Utilities Customer Service at (650) 329-2161.
Please call Utilities Customer Service at (650) 329-2161 or visit our Start, Stop or Change page.
If you are interested in becoming a self-read customer on a monthly basis, please visit our Meter Information page or contact Customer Service Billing at (650) 329-2161 for assistance.
The City of Palo Alto Utilities offers the Rate Assistance Program (RAP) for income or medical qualifying residents who seek assistance with their utility bill costs. For other programs you may qualify for, visit our Financial Assistance page.
Visit our MyCPAU page, or call Customer Service Billing at (650) 329-2161 for further assistance.
Contact Utilities Customer Service at (650) 329-2161, or visit our save energy and water page to learn more.
Contact Utilities Program Services at (650) 329-2241 or visit our Residential Energy Assistance Program page.
At this time we do not have a current rate category for electric vehicle charging or time-of-use readings. For more information on EV charging, visit our Electric Vehicle page.
To report a power outage, call: (650) 496-6914 or visit our Utilities Outages page.
To report a streetlight outage, call (650) 496-6914 or visit our Utilities Outages page.
To report trees contacting power lines, contact (650) 496-5953 or visit our Utilities Outages page.
To report a gas leak, call (650) 329-2579 or visit our Utilities Outages page.
To report bad tasting/looking water, contact our Water Transmission Division at (650) 496-6967 or visit our Water Resources page.
Any issue or additional service requests can be made by calling GreenWaste, weekdays from 8am to 5pm by phone (650) 493-4894 or email@example.com.
The City of Palo Alto provides an environmentally safe and convenient hazardous waste disposal for residents and small businesses. To learn where and what time to drop off, please visit our Hazardous Waste Program page or call Zero Waste at (650) 496-5910.
Zero Waste has provided a helpful guide and tool kit to help residents and small business learn what items go in which bin. Please visit the What Goes Where page to learn more, or call Zero Waste at (650) 496-5910.
250 Hamilton Avenue
Palo Alto, CA 94301
General City Information
Last updated on April 14, 2021