To eliminate the monthly natural gas "Customer Charge," a customer having a natural gas meter, but not using natural gas, may request suspending their natural gas account.
To eliminate the monthly natural gas "Meter Maintenance Charge," a customer having a natural gas meter, but not using natural gas, may request suspending their natural gas account.
Re-establishment of natural gas service at the premise will follow the procedures for creating a new connection.
If you have further questions, please contact Customer Service:
Application requires notarization before submission. All Notary costs are at the owner's expense. Purpose of Notarization:
Utilities Customer Service, 2nd Floor
250 Hamilton Avenue
Palo Alto, CA 94303
If you are interested in completely removing your gas connection and meter, you must submit a completed demolition form. This form may indicate if you wish to remove the meter and or gas service line, which requires digging.
If the purpose of gas meter removal is to go all electric, visit our Electrification page to learn more about benefits of an all-electric lifestyle:
If you are wondering if removing the gas meter is right for you, review your utility account with Customer Service:
Email Utilities Customer Service
Non-emergency 24-hour dispatch center: (650) 329-2413
For appointments please call Utilities Customer Service or book an appointment online.
Face coverings are required indoors.
Last updated on January 04, 2023