Scammers are making the rounds and targeting Palo Alto Utilities customers. They have your name and address, and need your money or else your utilities will be disconnected within the hour. The caller sounds convincing, because they are a Customer Service Representative and need your payment or else.
A fake representative may also convince you to solicit your personal information such as your full social security number or bank account information.
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Non-emergency 24-hour dispatch center: (650) 329-2413
City Hall is currently closed to the public due to COVID-19 public health orders. Please contact us online by email or phone for Utilities matters. Thank you.
250 Hamilton Avenue
Palo Alto, CA 94301
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Last updated on July 02, 2021