How will I be notified about planned or unplanned outages?
Please contact Electric Operations at (650) 496-6914 for information on an outage. In addition, the City of Palo Alto Utilities' Department website will also be updated with information on the outage and its status as soon as we have information.
My electricity and gas are about to be cut off and I need help, who should I contact?
Please contact our customer service center to establish a payment schedule:
In Person
City of Palo Alto Utilities
Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone
(650) 329-2161
By Mail
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303
By Email
UtilitiesCustomerService@cityofpaloalto.org
Who do I contact to report a gas leak?
Please call our Emergency Dispatch 24/7 at (650) 329-2579.
I want to report bad tasting/looking water, who should I contact?
If your water tastes or looks bad please contact Water Operations at (650) 496-6982.