Southgate Residential Parking Permits


Due to the public health emergency, the Southgate RPP district has operated inconsistently since March 2020. To preserve the value of your purchase, Staff extended the terms of the existing permits an additional six months to April 30, 2021 as the City evaluated the public's parking needs.   

Announcement: To maintain neighborhood parking availability for residents as more businesses continue to adapt to COVID-19 impacts and reopen, the City will resume full-time RPP parking enforcement on May 3, 2021, at 8:00 AM.   

 Permit Prices for Residents  

  • One-Year Hangtag: First one free and $50.00 for each additional (max. of 6) 

  • One-Day Hangtag: $5.00 each (max. of 50) 

 Permit Prices for Employees 

  • Six-Month Hangtag: $201.50 each 

  • Six-Month Reduced-Price Hangtag: $25.00 each 

  • One-Day Hangtag: $25.00 each (max. of 24) 

 To fully utilize the online system, we ask all Southgate RPP participants to follow these instructions when permits go on sale April 1st at 8:00 AM: 

  1.  Visit https://duncan.imageenforcement.com/PermitSites/PaloAltoPermits and create an account with the required information 
  2.  Secure your login credentials by email 
  3. Enter vehicle information 
  4. Order your permits - Online permit renewal for residents will begin the following year 
  5. Customer will be charged a service fee for each permit 
  6. Submit program eligibility documentation 
  7. If applicable, pay for permits 
  8. Monitor inbox for order confirmation 

On occasion, emails from the permit vendor will be directed to your spam/junk folder. Please check this folder if you do not receive a message in your inbox. Once your purchase is complete, the payment receipt (email) will serve as a temporary permit, valid 30 days after purchase. Please print and fully display, face-up until your order arrives by mail. Southgate RPP Permits are processed and shipped out of state, and we recommend ordering your permits in advance to avoid shipping delays.   

For technical or fulfillment issues, please contact our permit vendor for assistance. You can reach Duncan Solutions between 8:00 AM – 5:00 PM PST by calling 866-210-2417; please listen very carefully to the full list of menu options to reach the phone tree's permit section. You can also email Duncan at Onlineissues@DuncanSolutions.com.   

If you have general questions on the RPP program, please contact the Office of Transportation by calling 650-329-2520 or email Transportation@CityofPaloAlto.org

Southgate RPP Program

The Southgate Palo Alto Residential Preferential Parking (RPP) Program requires all residents to have a permit to park on the street for more than 2 hours between the hours of 8 AM and 5 PM, Monday through Friday. If you are a resident of the area, apply online to request a permit for your vehicles. (View Map)

Southgate Residential Parking

The Southgate Residential Preferential Parking (RPP) Program requires all residents to have a permit to park on the street for more than 2 hours between the hours of 8 AM and 5 PM, Monday through Friday. If you are a resident of the area, contact the Office of Transportation by email at Transportation@CityofPaloAlto.org.

Southgate residents may request:

  • Up to 4 permits per residential unit (first permit is free of charge, up to three additional at $50 each)
  • Up to 2 transferable permits per residential unit ($50)
  • Up to 50 daily visitor permits ($5) per year

Residents creating new accounts will be required to upload proof of residency (i.e. driver’s license & Palo Alto utility bill, lease, or mortgage statement etc). Once the application has been approved, residents will be eligible for the following permits: adhesive long-term permit, long-term visitor hangtag, printable daily permit or daily visitor scratcher.

Frequently Asked Questions

Can I park for more than 2 hours with no permit?

No. Parking in the Evergreen Park-Mayfield RPP Program Area without a permit for longer than two hours will result in a citation.

How do I get an RPP permit?

If you are a resident of the area, contact the Office of Transportation by email at Transportation@CityofPaloAlto.org.

How much are resident permits?

  • Residents are eligible for one permit free of charge and up to three additional for $50 each for their personal vehicles. These permits are vehicle-specific decals.
  • Residents may also purchase up to two (2) transferable visitor hangtags for $50 each and up to 50 daily visitor permits for $5 each.

I'm a resident. Why do I need to pay for a permit?

The City Council Resolution explains the process and reasoning behind the Evergreen Park-Mayfield RPP Program.

Where are permits displayed on vehicles?

  • Annual permit decals must be affixed on the outside of the rear windshield driver’s side lower left corner, or left side of the bumper. Do not place your permit in any other location. Placing your permit in another location or behind tinted windows shall invalidate your parking exemption.
  • Hangtags or scratchers must be hung from the rearview mirror with the permit information visible from the exterior of the vehicle. Note – Hanging your permit incorrectly shall invalidate your parking exemption.

What are Southgate RPP regulation days and times?

The parking restrictions are enforced Monday through Friday, 8 a.m. to 6 p.m. (City holidays are exempt).

Where can residents park with a permit?

Resident Parking Permits are valid anywhere with posted Southgate RPP parking restrictions, not including other RPP areas, City lots and garages, or two-hour parking in the California Avenue Business District.

Where do my guests park?

  • Guests may park on street for less than 2 hours with no permit. There is no re-parking within the same zone once the two hours have elapsed.
  • Residents may purchase two (2) transferable visitor hangtags for $50 each and up to 50 daily visitor permits for $5 each. These visitor permits allow a guest vehicle to be parked on-street in the RPP district in excess of 2 hours.

Who provides enforcement?

Serco, Inc. has been contracted by the City to provide enforcement services for the Southgate RPP Program. Serco, Inc. employees wear uniforms with identification, and you may see them walking, biking, or driving throughout the Southgate RPP Program area.

Is my permit valid in the City lots and garages or in the California Avenue Business District?

RPP permits are valid only in areas designated by RPP parking restrictions (green 2-hour parking signs noting ‘Permits Exempt’ and specifying an RPP Employee Parking Zone). RPP permits are not valid in the City lots or garages, or in other time-restricted spaces. 

Are the regulations enforced on holidays?

No, parking restrictions are not enforced on regular City holidays or on weekends.

How do I get a refund for my permit?

Refunds are issued for annual permits only. A refund of the unused portion will be given only through the third quarter prorated at the quarterly rate. Remove the permit from your vehicle (pieces are accepted) and send via US mail with the information of the party to receive the refund to Revenue Collections, Palo Alto City Hall, 250 Hamilton Ave., Palo Alto, CA 94301. Refunds are calculated from the date the permit is surrendered to Revenue Collections.

I got an RPP citation. What do I do?

Follow the instructions on the RPP citation to pay or appeal the citation. If you do not have the instructions available, call 650-814-4501 for assistance.