Old Palo Alto Residential Parking Permits

UPDATE ON PARKING ENFORCEMENT:

Parking enforcement (ticketing) has been paused in all commercial and residential parking districts since March 2020.

Enforcement will continue to be paused until September 30, 2021; it will resume on October 1, 2021 in all commercial and residential parking districts. Vehicles without valid permits will receive warning notices only, but no tickets/citations through September 30, 2021.

Exception: Enforcement for issues like parking during street-sweeping, blocking fire hydrants and red curbs, and any other violations prohibited by law is always in effect.

 

The Old Palo Alto Residential Preferential Parking (RPP) Program requires all residents to have a permit to park on the street for more than 2 hours between the hours of 8 a.m. and 5 p.m., Monday through Friday. 

If you are a resident of the area and interested in a parking permit, visit the permitting website. For additional help, consult this Step by Step Duncan Permit Purchasing Guide. Or check out the FAQ. On occasion, permit emails will be directed to your spam/junk folder. Please check this folder if you do not receive a message in your inbox. For technical or fulfillment issues, please contact our permit vendor for assistance. You can reach Duncan Solutions at (866) 210-2417; please listen very carefully to the full list of menu options to reach the phone tree's permit section. You can also email Duncan at Onlineissues@DuncanSolutions.com.   

 Permit Prices for Residents  

  • One-Year Transferable Hangtags: $50.00 each (max of 5) 

  • One-Day Hangtag: $5.00 each (max. of 50) 

Permit Portal

To fully utilize the online system, we ask Old Palo Alto RPP participants to review the instructions to apply for a permit/s:

Visit the Permit Portal and create an account with the required information

  1.  Secure your login credentials by email
  2.  Enter vehicle information
  3.  Order your permits - Online permit renewal for residents will begin the following year
  4.  Customer will be charged a service fee for each permit
  5.  Submit program eligibility documentation
  6.  If applicable, pay for permits
  7.  Monitor inbox for order confirmation 

    Residents creating new accounts will be required to upload proof of residency (i.e., driver’s license & Palo Alto utility bill, lease, or mortgage statement etc.). 

    On occasion, emails from the permit vendor will be directed to your spam/junk folder. Please check this folder if you do not receive a message in your inbox. Once your purchase is complete, the payment receipt (email) will serve as a temporary permit, valid 30 days after purchase. Please print and fully display, face-up until your order arrives by mail. Old Palo Alto RPP Permits are processed and shipped out of state, and we recommend ordering your permits in advance to avoid shipping delays.   

    For technical or fulfillment issues, please contact our permit vendor for assistance. You can reach Duncan Solutions between 6 a.m. – 3 p.m. PST by calling (866) 210-2417; please listen very carefully to the full list of menu options to reach the phone tree's permit section. You can also email Duncan at Onlineissues@DuncanSolutions.com.   

    If you have general questions on the RPP program, please contact the Office of Transportation by calling (650) 329-2520 or email Transportation@CityofPaloAlto.org

    Frequently Asked Questions

    Can I park for more than 2 hours with no permit?

    No. Parking in the Old Palo Alto RPP Program Area without a permit for longer than two hours will result in a citation.

    I'm a resident. Why do I need to pay for a permit?

    The City Council Resolution explains the process and reasoning behind the Old Palo RPP.

    Where are permits displayed on vehicles?

    Transferable hangtags must be hung from the rearview mirror with the permit information visible from the exterior of the vehicle. Note – Hanging your permit incorrectly shall invalidate your parking exemption.

    What are Old Palo Alto RPP regulation days and times?

    The parking restrictions are enforced Monday through Friday, 8 a.m. to 5 p.m. (City holidays are exempt). Refer to the City calendar for observed holidays.

    Where can residents park with a permit?

    Resident Parking Permits are valid anywhere with posted Old Palo Alto RPP parking restrictions.

    Who provides enforcement?

    Serco, Inc. has been contracted by the City to provide enforcement services for the Old Palo Alto RPP Program. Serco, Inc. employees wear uniforms with identification, and you may see them walking, biking, or driving throughout the Old Palo Alto RPP Program area.

    Are the regulations enforced on holidays?

    No, parking restrictions are not enforced on regular City holidays or on weekends. Refer to the City calendar for observed holidays.

    How do I get a refund for my permit?

    Refunds are issued for annual permits only. A refund of the unused portion will be given only through the third quarter prorated at the quarterly rate. Remove the permit from your vehicle (pieces are accepted) and send via US mail with the information of the party to receive the refund to Revenue Collections, Palo Alto City Hall, 250 Hamilton Ave., Palo Alto, CA 94301. Refunds are calculated from the date the permit is surrendered to Revenue Collections.

    I got an RPP citation. What do I do?

    Follow the instructions on the RPP citation to pay a citationIf you do not have the instructions available, call 650-814-4501 for assistance.