Parking for Residents

The Palo Alto Residential Preferential Parking (RPP) Program requires all passenger vehicles to have a permit to park on the street for more than 2 hours between the hours of 8 a.m. and 5 or 6 p.m., Monday through Friday.

The RPP program spans over multiple neighborhoods in Palo Alto including Downtown, Evergreen Park-Mayfield, Southgate, and Old Palo Alto.

Learn more about the RPP program in the RPP Administrative Guidelines.

How to Get a Permit

If you are a resident in one of the following districts, and interested in an on-street parking permit, please purchase via the Duncan Solutions Permit Portal:

Annual Permit Types

Annual Resident RPP Permit can be purchased by RPP Program area residents and  intended for use by the residents of a specific property within the RPP Program district. Virtual Permits are vehicle-specific and are not transferable between vehicles. Virtual Permits are intended for use by the residents of a specific property within the RPP Program district. A vehicle’s license plate number shall serve as the RPP parking permit, uploaded into the City’s parking permit database, and enforced using License Plate Recognition (LPR) software. Customers must provide a current DMV motor vehicle registration for each vehicle requesting a virtual permit.

Hangtag Permits are permits hung from the rear-view mirror or fully displayed, face-up on the front dashboard and may be used for a nanny, baby-sitter, caregiver, household employee, or other regular visitor to the property. Annual RPP Permit Hangtags must be purchased by the resident of the property and may be transferred between motor vehicles. A DMV motor vehicle registration is not required when ordering hangtag permits.

Resident Parking Permit Eligibility

• A completed application form (online) in the residents’ name and address; and

• Provide a current DMV motor vehicle registration for each vehicle requesting a virtual/digital permit; and

• Provide proof of residency/ownership in the resident’s/owner’s name reflecting the permit address in the RPP Program area. Acceptable proof of residency shall be a driver’s license, the vehicle registration, a utility bill, car insurance policy, lease agreement or a preprinted personal check with the resident’s name and address.

RPP Permit Pricing, Limits, and Other Details

Acronyms

  • Downtown RPP – DT
  • Evergreen Park-Mayfield RPP – EPM
  • Southgate RPP – SG
  • Old Palo Alto RPP – OPA
Permit Terms, Pricing, & Limits
Permit Type  Term Rate / Permit Permits Per Account 
DT Resident Virtual or Hangtag 1 Year (April through March) $50 6
DT Resident Guest Hangtag Daily $5 50
EPM Resident Virtual or Hangtag 1 Year (April through March) $50
EPM Resident Guest Hangtag Daily $5 50
SG Resident Virtual or Hangtag 1 Year (May through April) $50 6
SG Resident Guest Hangtag Daily $5 50
OPA Resident Virtual or Hangtag 1 Year (May through April) $50 5
OPA Resident Guest Hangtag Daily $5 50

 

Duncan Permit Portal Help

If you need additional help on the Duncan Solutions permit portal, consult this Step by Step Duncan Permit Purchasing Guide(PDF, 1MB). Or check out the FAQ(PDF, 234KB). On occasion, permit emails will be directed to your spam/junk folder. Please check this folder if you do not receive a message in your inbox. For technical or fulfillment issues, please contact our permit vendor for assistance. You can reach Duncan Solutions between 6 a.m. – 3 p.m. PST at (866) 210-2417; please listen very carefully to the full list of menu options to reach the phone tree's permit section. You can also email Duncan at Onlineissues@DuncanSolutions.com.

To fully utilize the online system, we ask RPP participants to review the instructions to apply for a permits. Visit the Permit Portal and create an account with the required information:

  1. Secure your login credentials by email (permit emails may be directed to your spam/junk folder)
  2. Enter vehicle information
  3. Order your permits - Online permit renewal for residents will begin the following year
  4. Customer will be charged a service fee for each permit
  5. Submit program eligibility documentation
  6. If applicable, pay for permits
  7. Monitor inbox for order confirmation

Residents creating new accounts will be required to upload proof of residency (i.e., driver’s license & Palo Alto utility bill, lease, or mortgage statement etc.). For more information, please review the RPP Administrative Guidelines.

Once your purchase is complete, the payment receipt (email) will serve as a temporary permit, valid 30 days after purchase. Please print and fully display, face-up until your order arrives by mail. Digital RPP permits will be activated on the following business day after purchase. Physical RPP Permits are processed and shipped by USPS, and we recommend ordering your permits in advance to avoid shipping delays.

If you have general questions on the RPP program, please contact the Office of Transportation by calling (650) 329-2520 or email Transportation@CityofPaloAlto.org.