Southgate Residential Parking Permits

The Southgate Palo Alto Residential Preferential Parking (RPP) Program requires all residents to have a permit to park on the street for more than 2 hours between the hours of 8 a.m. and 5 p.m., Monday through Friday. If you are a resident of the area, apply online to request a permit for your vehicles. (View Map)

Southgate residents may request:

  • Up to 6 virtual/digital permits and/or transferable hangtag permits per residential unit at $50 each
  • Up to 50 daily visitor permits at $5 per year

Annual Permit Types

Annual permits can be purchased by RPP Program area residents and intended for use by the residents of a specific property within the RPP Program district. Virtual Permits are vehicle-specific and are not transferable between vehicles. Virtual Permits are intended for use by the residents of a specific property within the RPP Program district. A vehicle’s license plate number shall serve as the RPP parking permit, uploaded into the City’s parking permit database, and enforced using License Plate Recognition (LPR) software. Customers must provide a current DMV motor vehicle registration for each vehicle requesting a virtual permit.

Hangtag Permits are permits hung from the rear-view mirror or fully displayed, face-up on the front dashboard and may be used for a nanny, baby-sitter, caregiver, household employee, or other regular visitor to the property. Annual RPP Permit Hangtags must be purchased by the resident of the property and may be transferred between motor vehicles. A DMV motor vehicle registration is not required when ordering hangtag permits.

Resident Parking Permit Eligibility

  • A completed application form (online) in the residents’ name and address
  • Provide a current DMV motor vehicle registration for each vehicle requesting a virtual/digital permit; and
  • Provide proof of residency/ownership in the resident’s/owner’s name reflecting the permit address in the RPP Program area. Acceptable proof of residency shall be a driver’s license, the vehicle registration, a utility bill, car insurance policy, lease agreement or a preprinted personal check with the resident’s name and address.

To obtain a Southgate RPP, please use the following directions: 

  1. Visit the permit portal and create an account with the required information 
  2. Secure your login credentials by email 
  3. Enter vehicle information 
  4. Order your permits - Online permit renewal for residents will begin the following year 
  5. Customer will be charged a service fee for each permit 
  6. Submit program eligibility documentation 
  7. If applicable, pay for permits 
  8. Monitor inbox for order confirmation 

On occasion, emails from the permit vendor will be directed to your spam/junk folder. Please check this folder if you do not receive a message in your inbox. Once your purchase is complete, the payment receipt (email) will serve as a temporary permit, valid 30 days after purchase. Please print and fully display, face-up until your order arrives by mail. Southgate RPP Permits are processed and shipped out of state, and we recommend ordering your permits in advance to avoid shipping delays.   

If you are a resident of the area and interested in a parking permit, visit this link for the permitting websiteFor additional help, consult this Step by Step Duncan Permit Purchasing Guide or check out this FAQ. On occasion, permit emails will be directed to your spam/junk folder. Please check this folder if you do not receive a message in your inbox. For technical or fulfillment issues, please contact our permit vendor for assistance. You can reach Duncan Solutions at (866) 210-2417; please listen very carefully to the full list of menu options to reach the phone tree's permit section. You can also email Duncan at    

If you have general questions on the RPP program, please contact the Office of Transportation by calling (650) 329-2520 or email

Frequently Asked Questions

Can I park for more than 2 hours with no permit?

In RPP Districts with a time limit for non-permitted vehicles, vehicles not displaying a valid permit may park up to the posted time limit during the period designated by posted signage. After the maximum time limit period, vehicles will be prohibited from re-parking within the same district.

Parking in any RPP district for longer than 2 hours with no permit will result in a citation.

I'm a resident. Why do I need to pay for a permit?

The City Council Resolution explains the process and reasoning behind the Southgate RPP Program.

Where are permits displayed on vehicles?

Transferable hangtags or daily scratchers must be hung from the rearview mirror with the permit information visible from the exterior of the vehicle.

Note – Hanging your permit incorrectly shall invalidate your parking exemption.

Where can residents park with a permit?

Resident Parking Permits are valid anywhere with posted Southgate RPP parking restrictions.

Where do my guests park?

  • Guests may park on street for less than 2 hours with no permit. There is no re-parking within the same zone once the two hours have elapsed.
  • Residents may purchase up to 5 transferable visitor hangtags for $50 each and up to 50 daily visitor permits for $5 each. These visitor permits allow a guest vehicle to be parked on-street in the RPP district in excess of 2 hours.

Who provides enforcement?

Serco, Inc. has been contracted by the City to provide enforcement services for the Southgate RPP Program. Serco, Inc. employees wear uniforms with identification, and you may see them walking, biking, or driving throughout the Southgate RPP Program area.

Are the regulations enforced on holidays?

No, parking restrictions are not enforced on regular City holidays or on weekends.

How do I get a refund for my permit?

For refunds or more information please contact the Office of Transportation at

I got an RPP citation. What do I do?

Follow the instructions on the RPP citation to pay a citation. If you do not have the instructions available, call 650-814-4501 for assistance.