The College Terrace Residential Preferential Parking (RPP) Program requires all vehicles to have a permit to park on designated streets for more than 2 hours between 8 a.m. and 5 p.m., Monday through Friday. If parking for less than two hours, a permit is not needed. View the College Terrace map(PDF, 85KB) to confirm your block's participation in the program.
To obtain a permit, you will need proof of College Terrace residency i.e. driver’s license, Palo Alto utility bill, lease, mortgage statement, etc. and vehicle registration information and vehicle registration information.
Visit the Duncan Solutions Permit Portal and create or sign into your account.
In the Duncan Solutions Permit Portal, click “Register New Vehicle” and fill in the required fields.
For a College Terrace Residential Preferential Parking Permit, click Type: 2022-23 COLLEGE TERRACE ANNUAL RESIDENT HANGTAG. Select the vehicle, add to cart, upload documents, and check out.
Following checkout, a confirmation email will be provided and your permit order will be fulfilled digitally or mailed as appropriate. Digital RPP permits will be activated on the following business day after purchase. Once your purchase is complete, the payment receipt via email will serve as a temporary permit, valid 30 days after purchase. If receiving a physical hangtag, please print and fully display, face-up until your order arrives by mail. Physical RPP Permits are processed and shipped by USPS, and we recommend ordering your permits in advance to avoid shipping delays.
If you need additional help on the Duncan Solutions permit portal, consult this Step by Step Duncan Permit Purchasing Guide(PDF, 1MB) or check out the FAQ(PDF, 234KB). On occasion, permit emails will be directed to your spam/junk folder. Please check this folder if you do not receive a message in your inbox. For technical or fulfillment issues, please contact our permit vendor for assistance. You can reach Duncan Solutions between 6 a.m. – 3 p.m. PST at (866) 210-2417; please listen carefully to the full list of menu options to reach the phone tree's permit section. You can also email Duncan at Onlineissues@DuncanSolutions.com.
To fully utilize the online system, we ask RPP participants to review the instructions to apply for a permit. Visit the Permit Portal and create an account with the required information:
Residents creating new accounts will be required to upload proof of residency (i.e., driver’s license & Palo Alto utility bill, lease, or mortgage statement etc.). For more information, please review the RPP Administrative Guidelines.
Annual Permits can be purchased by RPP Program area residents and intended for use by the residents of a specific property within the RPP Program district.
Hangtag Permits are permits hung from the rear-view mirror or fully displayed, face-up on the front dashboard and may be used by the resident, nanny, baby-sitter, caregiver, household employee, or other regular visitor to the property. Annual RPP Permit Hangtags must be purchased by the resident of the property and may be transferred between standard passenger motor vehicles. A DMV motor vehicle registration is not required when ordering hangtag permits.
To be eligible to receive a College Terrace Residential Parking Permit, you must have:
Hours: 6 a.m. – 3 p.m. PST
Phone: (866) 210-2417
Have questions about parking? Need help with your parking needs? Appointments are available at City Hall with Parking staff.
Book an appointment
Last updated on September 13, 2022