PDS COVID-19 Response

Planning & Development Services staff are working remotely.
Walk-in services are not available at this time.

To our valued customers: As you know, the ongoing COVID-19 pandemic has impacted us all. Impacts to our organization include a reduction in staff and other resources. Please know we are working hard to respond as quickly as we can to your inquiries, but it may take longer than usual during this time. Please refrain from calling multiple staff, as several team members responding to you will further reduce resources. We thank you for your patience and understanding during this difficult time
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NOTE:  PDS COVID-19 response continues to be updated and modified based on Santa Clara County's Health Order.

Building & Construction

 

  • Online Permit Services System

    The City continues to serve customers while sheltering in place. After discussing your project with a Planner or Project Coordinator, start a pre-application by following the instructions here

 

  • Ordinance Addresses Expired Building Permits & Planning Applications/Entitlements

    On May 4, 2020, the Palo Alto City Council adopted Ordinance 5496 which temporarily suspends the expiration of Building Applications, Building Permits, Planning Applications, and Planning Entitlements. The ordinance automatically extends these applications and permits if they're valid and  not in ‘expired’ status as of March 16, 2020.  

    Planning Applications/Entitlements and Building Applications/Permits that were in ‘ACTIVE’ status on March 16, 2020 will be automatically extended six (6) months after the Shelter in Place (SIP) order is lifted. No action is required on your part. The extensions will be automatically administered by City staff.

    Planning Applications/Entitlements and Building Applications/Permits expired or not valid prior to March 16, 2020 are not eligible for the automatic permit extension. Applicants and permit holders must apply for reactivation of their permits and applications. Please fill out a request form to reactivate building permits and email completed form to expiredpermits@cityofpaloalto.org. Please email expiredpermits@cityofpaloalto.org or call (650) 329-2288 if you have additional questions regarding expired building permits. For questions on expired Planning Applications/Entitlements, please contact Planner on Duty at (650) 617-3117 or email  Planner@CityofPaloAlto.org.

Inspections

  • Schedule Inspections with Accela Citizen Access or PA iRequest App

    Scheduling inspections with Accela Citizen Access (ACA) or the PA Inspection Request Mobile App (PA iRequest) Now Available!

    In accordance with the City of Palo Alto’s protocols to ensure compliance with Santa Clara County’s Public Health Order, applicants who wish to schedule inspections online with Accela Citizen Access (ACA) or the Palo Alto Inspection App (PA iRequest for iOS and Android) must complete the “Inspection Screening Form” and email the completed form to inspectionscreeningform@cityofpaloalto.org

    City staff will review the form and reply back with further instructions on utilizing ACA  or the PA iRequest App for scheduling of inspections. Only one completed screening form is required for each permit and is valid for all inspections required for the scope of the permit.
    Accela Citizen Access (ACA) – View all Building or Fire permits, cancel or reschedule inspections and view inspection history.

 

  • Schedule Inspections By Phone

    To schedule a building inspection, please call 650-329-2496 and press 2

    Before scheduling an inspection, you must implement  Appendix A and either Appendix B-1 or B-2, as appropriate, of the County Health Order. 

Contact Us

  • To reach Development Center staff, please call 650-329-2496. To learn more about phone services click here.
  • To schedule a building inspection, please call 650-329-2496 and press 2.
  • In accordance with the Shelter in Place Order, Code Enforcement staff are not performing on-site inspections.
  • For COVID-19 related questions, please call the Community Support Call Center at (650) 272-3181.

To our valued customers: As you know, the ongoing COVID-19 pandemic has impacted us all. Impacts to our organization include a reduction in staff and other resources. Please know we are working hard to respond as quickly as we can to your inquiries, but it may take longer than usual during this time. Please refrain from calling multiple staff, as several team members responding to you will further reduce resources. We thank you for your patience and understanding during this difficult time.