Tenant / Landlord Mediation Services

The Office of Human Services participates in landlord/tenant issues in the following ways: 

  1. Palo Alto Mediation Program offers conciliation and mediation services to help resolve a variety of disputes including landlord/tenant, roommates/shared housing, neighborhood, personal, consumer, small business employer/employee, and community.  The program services are free and available to anyone who lives, works, or does business, or owns property in Palo Alto.

  2. Palo Alto Mandatory Response Program is a program that requires a mandatory response in many types of disputes involving rental housing properties. A tenant, owner, or property manager can start the process, at no cost to any party, by filing a petition form with the program administrator.
  3. Palo Alto Tenant Guide To read in English(PDF, 479KB)To read in Spanish,(PDF, 543KB) and To read in Chinese(PDF, 665KB) - A guide to the most asked questions about rental housing.

  4. Landlord Registry - City Municipal Code Chapter 9.72, Title 9 requires all landlords to register their rental property with the City of Palo Alto.

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