Community Engagement

Community engagement and civic participation is an important priority for the City and several community engagement options and ongoing communication on city programs, services and events are available to help inform City Council decision-making. The City uses a range of engagement approaches such as online surveys, polls, Annual Community Survey, neighborhood town halls, issue-specific town halls, focus groups, community meetings and workshops, and boards and commissions and City Council meetings. These engagement opportunities also support the implementation of the City’s workplans, and enhance City services and programs. The City uses a range of engagement approaches such as online surveys, polls, Annual Community Survey, neighborhood town halls, issue-specific town halls, focus groups, community meetings and workshops, and boards and commissions and City Council meetings.

Learn more and join the conversation today!

Palo Alto Community Survey

Every couple years, the City seeks community wide feedback through the Palo Alto Community Survey. The 2022 Palo Alto Community Survey process is a critical community feedback tool that helps the City Council and City staff understand community perspectives on current services and programs, as well as unmet needs and priorities. The survey was initially sent out via mail to a sample of registered voters that are a statistically valid population of Palo Alto and was subsequently available to all residents online. The survey is one way among many through which we gain insights from residents throughout our community.

View the 2022 Survey Results Here(PDF, 3MB)

Looking for previous year survey results?

2020 Palo Alto Community Survey (Formerly National Citizens Survey). The City Auditor's Office used to manage the Community Survey process. For previous surveys, go here.

City Service Feedback

As a learning organization, the City of Palo Alto invites and encourages your feedback. We continuously strive to meet the expectations of our community and pride ourselves in service excellence. Please use this opportunity to engage with staff by providing your feedback on our customer service, programs, and other services provided to the public.

Submit Service Feedback Here 

Open Town Hall

Open Town Hall is an online forum for civic engagement. You are invited to read what others are saying about important Palo Alto topics, then post your own statement. The comments will be available to city officials making decisions on these topics.

Other Current Surveys Open for Feedback 

Gas Safety Awareness Telephone Survey

The City’s Utilities Department began conducting a residential survey about gas safety. This is the federally-mandated Gas Overall Awareness level (GOAL) survey, a nationwide program to assess public awareness of gas safety and our outreach efforts. Palo Alto Utilities customers and non-customers living near a gas pipeline will be randomly selected to receive a phone call with questions on this topic. This automated telephone survey is conducted every year to ensure that the community has adequate information on safety protocols. If you get a call, thank you in advance for helping by answering the questions! If you have any questions or concerns, call (650) 329-2161 or visit www.cityofpaloalto.org/safeutility for more information about our gas and other utility safety programs.

Neighborhood Town Hall

In partnership together, the City of Palo Alto, City Council, Palo Alto Neighborhoods, and community leaders are hosting a series of town halls to connect, hear about City updates, and gain input on neighborhood issues. The first Neighborhood Town Hall this calendar year is coming up in mid-October. Check back for other meetings being hosted soon in other neighborhood areas.

The City of Palo Alto and Neighborhood Leaders hosted a Neighborhood Town Hall with the neighborhood areas of Barron Park, Barron Square, Greenacres I, Greenacres II, Palo Alto Orchards and Monroe Park on Wednesday, October 12, 2022. Meeting topicsincluded: Traffic Issues, Crime Update, and Brief updates on Housing Element, local elections/Measure K&L and Sustainability priorities, Creekside Inn Prescreening Process. Find meeting resources below.

Palo Alto Digital Forum

In 2021, the City launched the Palo Alto Digital Forum utilizing ESRI, an ArcGIS platform, to better engage residents and businesses through community mapping. The Digital Forum serves as a hub for the community to stay informed, engage, and connect together on key Palo Alto initiatives. Join the conversation and share this new platform with your community networks. Check back regularly as new features and initiatives are added, including a new hub focused on Sustainability and Climate Action!

Palo Alto Digital Forum

Community Engagement Events

Find other engagement events, workshops, and more on the City's web calendar.

Website Feedback

Are you looking to provide website feedback? Fill out the Website Feedback form.

Other Resources to Engage

 

City Council Meeting Agendas

Board and Commissions