Palo Alto Community Survey

Every couple years, the City seeks community wide feedback through the Palo Alto Community Survey. The 2022 Palo Alto Community Survey is a critical community feedback tool that helps the City Council and City staff understand community perspectives on current services and programs, as well as unmet needs and priorities. The survey was initially sent out via mail to a sample of registered voters that are a statistically valid population of Palo Alto and was subsequently available to all residents online. The survey is one way among many through which we gain insights from residents throughout our community.

The report is intended to be informational. It provides data about the costs, quality, quantity and timeliness of City services. It includes a variety of comparisons to other cities, and the results of a citizen survey. Our goal is to provide the City Council, staff, and the public with an independent, impartial assessment of past performance to strengthen public accountability, improve government efficiency and effectiveness, and support future decision-making. 

Revision Date: 2/9/2023 

Raw data available here(XLSX, 336KB) | Open Participation data available here(XLSX, 138KB)*

* Open Participation results are not a validated representational sample of the community and are only included as additional information.

FY 2021 Performance Report, Community Survey
Revision Date: 5/13/2021

 

Archived Reports

Performance Reports and National Citizen Surveys: FY 2018 & Older

The Auditor's Office previously issued the annual Performance Report (formerly Service Efforts and Accomplishments) for the City of Palo Alto.

FY 2018 Performance Report, The National Citizen Survey™, and Citizen Centric Report
Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 6/5/2019divider
Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 1/31/2018divider
Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 1/28/2017divider
Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 1/25/2016divider
Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 6/1/2015divider
Revision Date: 3/17/2014
Revision Date: 3/17/2014divider
Revision Date: 2/4/2013divider
Revision Date: 2/4/2013divider
Revision Date: 1/18/2011divider
Revision Date: 1/17/2011divider
Revision Date: 1/25/2010divider
Revision Date: 12/14/2009divider
Revision Date: 1/26/2009divider
Revision Date: 1/10/2008divider
Revision Date: 2/7/2005divider
This is the City Auditor’s first annual Service Efforts and Accomplishments report for the City of Palo Alto. Our goal is to provide the City Council, staff, and the public with an independent, impartial assessment of past performance to help make better decisions about the future.
Revision Date: 1/1/2003
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