Performance Reports and National Citizen Surveys

The Auditor's Office issues the annual Performance Report (formerly Service Efforts and Accomplishments) for the City of Palo Alto. The report is intended to be informational. It provides data about the costs, quality, quantity and timeliness of City services. It includes a variety of comparisons to other cities, and the results of a citizen survey. Our goal is to provide the City Council, staff, and the public with an independent, impartial assessment of past performance to strengthen public accountability, improve government efficiency and effectiveness, and support future decision-making. 

Performance Reports and National Citizen Surveys

Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 6/5/2019divider

Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 1/31/2018divider

Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 1/28/2017divider

Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 1/25/2016divider

Interactive visualizations using the National Citizen Survey™ data are available at: Tableau Visualizations
Revision Date: 6/1/2015divider

Revision Date: 3/17/2014

Revision Date: 3/17/2014divider

Revision Date: 2/4/2013divider

Revision Date: 2/4/2013divider

Revision Date: 1/18/2011divider

Revision Date: 1/17/2011divider

Revision Date: 1/25/2010divider

Revision Date: 12/14/2009divider

Revision Date: 1/26/2009divider

Revision Date: 1/10/2008divider

Revision Date: 2/7/2005divider

This is the City Auditor’s first annual Service Efforts and Accomplishments report for the City of Palo Alto. Our goal is to provide the City Council, staff, and the public with an independent, impartial assessment of past performance to help make better decisions about the future.
Revision Date: 1/1/2003