A member of the public who believes that he or she (individually or on behalf of a specific class of individuals) has been subjected to unlawful discrimination on the basis of disability by a City of Palo Alto policy, service, or program may file a complaint by himself, herself or by an authorized representative.
Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.
The complaint shall include:
In order to facilitate the investigation, the complainant is encouraged to submit the complaint within 30 days of the alleged incident(s). Please use the PA 311 online portal to submit the complaint.
Submit ADA Grievance
Once the grievance is received, a confirmation of receipt by the ADA Coordinator will be rendered in writing within 15 working days. The ADA Coordinator will investigate all concerns and prepare a written report stating the results and determination as to the action(s) to be taken, if any.
Call us at (650) 329-2550 to report a grievance.
Chief Building Official/ADA Coordinator
285 Hamilton Avenue Suite 100
Palo Alto, CA 94301
Last updated on April 28, 2021