Get Involved

Get Involved.  OES manages the city Emergency Services Volunteer (ESV) organization.  Whatever your interest, we can find a role for you.  Explore the websites below to learn more. 

Photo Credit: Linda Clerkson

ESV Program

Mission & Concept of Operations:

The mission of the Palo Alto Emergency Services Volunteers (ESV) is to: 1) provide supplemental resources to the professional first responders of the City and surrounding communities and 2) facilitate means for neighbors to help neighbors (including business and other entities). 

The ESV organization supports the mission of the Palo Alto/Stanford Citizen Corps Council (CCC): "The mission of the Palo Alto/Stanford Citizen Corps is to harness the power of individuals, businesses, and organizations through education, training and volunteer service to make communities resilient, safe, strong and prepared to respond to and recover from threats of 1) natural disasters, 2) human-caused disasters, 3) crime, 4) public health emergencies, 5) terrorism, and 6) disasters of all kinds."

The Emergency Services Volunteers nomenclature is an "umbrella" to include all City-sponsored emergency preparedness volunteer programs, such as ARES/RACES (ham radio), Block Preparedness Coordinators (BPC) & Neighborhood Preparedness Coordinators (NPCs), and the Community Emergency Response Team (CERT) volunteers.

According to the Palo Alto Municipal Code (PAMC) Sec. 2.12.070, ESVs are a part of the City's Emergency Organization: "All officers and employees of this city, together with those volunteer forces enrolled to aid them during an emergency, and all groups, organizations, and persons who may by agreement or operation of law ... be charged with duties incident to the protection of life and property in the city during such emergency, shall constitute the emergency organization of the city of Palo Alto." (emph. added)

The Palo Alto Office of Emergency Services (OES) is the sponsor of the ESV program.  Because OES serves all City departments (including Public Safety (Police & Fire), Public Works, Community Services, etc.), ESVs may be deployed, at the discretion of OES, to function in various capacities to suit their requirements or the needs of our mutual aid partners, including Stanford University, Los Altos, Mountain View, Sunnyvale, NASA Ames Moffett Field, etc

Volunteer Program Descriptions:

Neighborhood and Block Preparedness Coordinator Program

Palo Alto CERT Program


Palo Alto Medical Reserve Corps

Want to become an ESV?
Click Here for the ESV Application Form
Revised 10/15/14

ESV References:

ESV Policy and SOP Manual 
The mission of the Palo Alto Emergency Services Volunteers (ESV) is to: 1) provide supplemental resources to the professional first responders of the City and surrounding communities and 2) facilitate means for neighbors to help neighbors (including business and other entities). [ more ]
Revised 18 May 2013
Emergency Services Volunteer Map: Neighborhoods & Registered Members
Map of Palo Alto neighborhoods and all registered Emergency Services Volunteers. Take a look and see how many volunteers live in your neighborhood. [ more ]
  ESV Training Program Guide
This guide provides details of course dates and descriptions of course material.
[ more ]
2014 ESV Exercise and Training Calendar
This calendar provides the training and exercise events sponsored by the City of Palo Alto Office of Emergency Services for the Emergency Services Volunteer Program.  For more information call us at 650-617-3197.
[ more ]
Community Partnership Awards Ceremony Photo Gallery
Photos from the award ceremony hosted on the ESV Member website
[ more ]

ESV Member Websites:

The links below are intended for the use of registered members of the ESV program.  There are five websites that are linked to a relational database with a ‘Parent Site’ for overall ESV program management and ‘Child Sites’ for specific team management.  OES staff and select ESV’s have administrative rights to the Parent site.  It is from this site,, that we will schedule training events and activities on the training calendar, insert documents for sharing, post gallery photos, and compose monthly newsletters. It is also a tool we will use to provide alerts and activations in accordance with our ESV policy manual and SOPs.






Last Updated: Oct 15, 2014
2014 Community Partnership Awards
The public is invited to attend the Palo Alto Office of Emergency Services sixth annual Community Partnership Awards Ceremony on Jan. 15.

2013 Award Recipients

Congratulations Pat Barrett 2014 Palo Alto Mick McDonald Volunteer of the Year
The Palo Alto Office of Emergency Services would like to congratulate Pat Barrett for his selection as the Mick McDonald Volunteer of the Year for Palo Alto. Pat was presented this award by Nathan Rainey, Emergency Services Coordinator, and joined by Police Chief Dennis Burns, and OES Director Ken Dueker during a luncheon in San Jose on December 2014.

Sand Bag Day! Nov 13
Public Works Streets, Sidewalks, and Storm Drains personnel will kick off the Winter Storm Season on 13 November 2014 at the Municipal Services Center in Palo Alto at Sand Bag Day. Sand Bag Day has become an annual event in which the Public Works team builds pallets of sand bags in preparation for winter storms. Even though we are experiencing the worst drought in California history, we must still be prepared for bad weather that could still come our way. These sand bags will be staged at the MSC for delivery to one of the two "do it yourself stations" at Mitchell Park and Rinconada Park.

The Santa Clara Valley Water District will once again be delivering sandbags to the airport sand bag station on or about 1 December 2014.

You can always find more information about winter storms here. And be sure to keep your Winter Storm Utility Insert handy - it is chalked full of useful information.

New CERT team class
The Palo Alto Office of Emergency Services congratulates Palo Alto's newest CERT graduates. Fifteen students completed twenty-four hours of emergency preparedness and first response training over three weeks, including a SF Giants World Series Title, and culminating in a five hour field day on Saturday, November 1st, 2014. This "World Series" class is now prepared to assist their neighbors when the next disaster strikes.


A Close Call: A Reminder to Be Prepared! Be Informed - Make a Plan - Build a Kit - Get Involved!
Last night's earthquake in Napa should serve as a reminder to be prepared instead of being afraid.

Annette Glanckopf Named Community Champion!
The Office of Emergency Services congratulates Annette Glanckopf on her recent selection as ‘Community Champion’ by Senator Jerry Hill. Ms. Glanckopf is most deserving of this award given her many years of involvement in preparing our community for the next disaster. She is a leader within the OES sponsored Emergency Services Volunteer program and she has long been involved in establishing Block and Neighborhood preparedness coordinators across the City. On January 11, Senator Hill presented Ms. Glanckopf with this honor at Printers Café in Palo Alto. Police Chief Dennis Burns, Fire Chief Eric Nickel, and Emergency Services Director Ken Dueker, Palo Alto public safety officials, were also in attendance; they realize the excellent impact that Ms. Glanckopf has made to create a more prepared Palo Alto.

Click here to visit Paloaltoonline and read more.