Get Involved

Get Involved.  OES manages the city Emergency Services Volunteer (ESV) organization.  Whatever your interest, we can find a role for you.  Explore the websites below to learn more. 

Photo Credit: Linda Clerkson

ESV Program

Mission & Concept of Operations:

The mission of the Palo Alto Emergency Services Volunteers (ESV) is to: 1) provide supplemental resources to the professional first responders of the City and surrounding communities and 2) facilitate means for neighbors to help neighbors (including business and other entities). 

The ESV organization supports the mission of the Palo Alto/Stanford Citizen Corps Council (CCC): "The mission of the Palo Alto/Stanford Citizen Corps is to harness the power of individuals, businesses, and organizations through education, training and volunteer service to make communities resilient, safe, strong and prepared to respond to and recover from threats of 1) natural disasters, 2) human-caused disasters, 3) crime, 4) public health emergencies, 5) terrorism, and 6) disasters of all kinds."

The Emergency Services Volunteers nomenclature is an "umbrella" to include all City-sponsored emergency preparedness volunteer programs, such as ARES/RACES (ham radio), Block Preparedness Coordinators (BPC) & Neighborhood Preparedness Coordinators (NPCs), and the Community Emergency Response Team (CERT) volunteers.

According to the Palo Alto Municipal Code (PAMC) Sec. 2.12.070, ESVs are a part of the City's Emergency Organization: "All officers and employees of this city, together with those volunteer forces enrolled to aid them during an emergency, and all groups, organizations, and persons who may by agreement or operation of law ... be charged with duties incident to the protection of life and property in the city during such emergency, shall constitute the emergency organization of the city of Palo Alto." (emph. added)

The Palo Alto Office of Emergency Services (OES) is the sponsor of the ESV program.  Because OES serves all City departments (including Public Safety (Police & Fire), Public Works, Community Services, etc.), ESVs may be deployed, at the discretion of OES, to function in various capacities to suit their requirements or the needs of our mutual aid partners, including Stanford University, Los Altos, Mountain View, Sunnyvale, NASA Ames Moffett Field, etc

Volunteer Program Descriptions:

Neighborhood and Block Preparedness Coordinator Program

Palo Alto CERT Program


Palo Alto Medical Reserve Corps

Want to become an ESV?
Click Here for the ESV Application Form
Revised 10/15/14

ESV References:

ESV Policy and SOP Manual 
The mission of the Palo Alto Emergency Services Volunteers (ESV) is to: 1) provide supplemental resources to the professional first responders of the City and surrounding communities and 2) facilitate means for neighbors to help neighbors (including business and other entities). [ more ]
Revised 18 May 2013
Emergency Services Volunteer Map: Neighborhoods & Registered Members
Map of Palo Alto neighborhoods and all registered Emergency Services Volunteers. Take a look and see how many volunteers live in your neighborhood. [ more ]
  ESV Training Program Guide
This guide provides details of course dates and descriptions of course material.
[ more ]
2014 ESV Exercise and Training Calendar
This calendar provides the training and exercise events sponsored by the City of Palo Alto Office of Emergency Services for the Emergency Services Volunteer Program.  For more information call us at 650-617-3197.
[ more ]
Community Partnership Awards Ceremony Photo Gallery
Photos from the award ceremony hosted on the ESV Member website
[ more ]

ESV Member Websites:

The links below are intended for the use of registered members of the ESV program.  There are five websites that are linked to a relational database with a ‘Parent Site’ for overall ESV program management and ‘Child Sites’ for specific team management.  OES staff and select ESV’s have administrative rights to the Parent site.  It is from this site,, that we will schedule training events and activities on the training calendar, insert documents for sharing, post gallery photos, and compose monthly newsletters. It is also a tool we will use to provide alerts and activations in accordance with our ESV policy manual and SOPs.






Last Updated: Oct 15, 2014
Crime Watch and Personal Preparedness
The recent Napa earthquake, just weeks behind us, is another example of the unpredictability of any disaster. Understanding that first responders will be overwhelmed in a disaster is a key reason to prepare you and your family now. Knowing how to prepare before hand and respond during will reduce the burden on responders and save lives.

Location: Friends Meeting Hall - 957 Colorado (back building) from 7:00 - 9:00PM

This event is free and open to the public, but will require an RSVP to
Attendees will receive a free gift while supplies last


A Close Call: A Reminder to Be Prepared! Be Informed - Make a Plan - Build a Kit - Get Involved!
Last night's earthquake in Napa should serve as a reminder to be prepared instead of being afraid.

Annette Glanckopf Named Community Champion!
The Office of Emergency Services congratulates Annette Glanckopf on her recent selection as ‘Community Champion’ by Senator Jerry Hill. Ms. Glanckopf is most deserving of this award given her many years of involvement in preparing our community for the next disaster. She is a leader within the OES sponsored Emergency Services Volunteer program and she has long been involved in establishing Block and Neighborhood preparedness coordinators across the City. On January 11, Senator Hill presented Ms. Glanckopf with this honor at Printers Café in Palo Alto. Police Chief Dennis Burns, Fire Chief Eric Nickel, and Emergency Services Director Ken Dueker, Palo Alto public safety officials, were also in attendance; they realize the excellent impact that Ms. Glanckopf has made to create a more prepared Palo Alto.

Click here to visit Paloaltoonline and read more.

Congratulations John St. Clair III 2013 Palo Alto Mick McDonald Volunteer of the Year
The Palo Alto Office of Emergency Services would like to congratulate John St. Clair III for his selection as the Mick McDonald Volunteer of the Year for Palo Alto. John was presented this award by Nathan Rainey, Emergency Services Coordinator, and joined by Police Chief Dennis Burns, and OES Director Ken Dueker during a luncheon at the Hayes Mansion in San Jose on December 19th, 2013.

2013 Community Partnership Awards
The Palo Alto Office of Emergency Services (OES) will host its fifth annual Awards Ceremony, Keynote and Reception on Friday, January 24, 2014 in the City of Palo Alto Council Chambers from 7:00 – 9:00 PM. A reception will precede the event beginning at 6:00 pm. Seven individuals will be formally recognized for helping ensure that the community is safer and better prepared for emergencies. The public is invited to attend.