The City of Palo Alto has been named for the second year in a row as a leading digital city – in the less than 75,000 population category – by the Center for Digital Government, a national research and advisory institute focused on information technology policies and best practices in state and local government. The award recognizes cities that adopt innovative ways of using information technologies more effectively, and demonstrate technology-enabled improvements for interaction between city staff, community, businesses and visitors. Digital cities provide easier access to government information and provide city workers with innovative technology tools to get their jobs done.
“Every department across our City organization has made significant contributions to this recognition,” said Chief Information Officer Jonathan Reichental. “Exploring and adopting innovative technology is now foundational in all our City efforts. Fundamentally, using the right tools as a government agency is about providing great customer service. We’ve got more technology work to do, but it’s clear we’re quickly moving forward in the right direction.”
This year’s award was based on the City’s adoption of both cloud-first and mobile-first approaches to deploying new technology; the offering of more than 50 online services including those for the web and smartphones; serving as a model for open data featuring near real-time data; the comprehensive use of social media and online tools to support and promote community and civic engagement, and unique approaches to public-private tech partnerships including the Palo Alto Apps Challenge, and solutions such as Pulse Point and Buildingeye.
The overall winner in the top 10 list of digital cities in the less than 75,000 population was Dublin, Ohio, followed by Palo Alto, Schaumburg, IL, Tamarac, FL, Rancho Cordova, CA, Williamsburg, VA, Evanston, IL, Marana, AZ, Shawnee, KS, Hudson, OH, Marietta, GA and Manchester, CT.