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Water & Drought Update - Palo Alto Water Use Guidelines

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Drought Update


May 11, 2015: 
City staff are flushing water mains today. This must be done periodically to ensure our water meets criteria for safe drinking water purposes. Signs are posted at each site to let people know that this is being done in accordance with State and local guidelines for water quality standards. Visit the
Palo Alto water quality webpage to learn more.

California:
The ongoing drought is proving to be one of the most severe in California’s history, and the State is taking action to curb water use. 


Statewide Mandatory
25% Water Use Reduction: 

On April 1, Governor Brown announced California’s first ever mandatory statewide water use reduction. This executive action mandates the state’s more than 400 urban water supply agencies to reduce water consumption by 25 percent. The State Water Resources Control Board was tasked with determining how much water individual agencies will need to conserve in order to comply with the statewide mandate.

Water use reduction targets will be compared to 2013 water consumption. The percent reduction targets vary by community, based on a sliding scale in which agencies that have been conserving longer and used less water will have lower targets. Agencies with lower residential per capita water usage are asked to cut back less on water use than those with higher per capita use.

These mandatory water use reductions do not include agricultural use, but require campuses, golf courses and other large landscapes to make significant cuts in water use. It also places additional efficiency requirements on irrigation systems for new homes and developments.

  • June 1:  The mandatory water use reduction targets become effective.


Palo Alto:
 
Palo Alto must reduce Citywide water consumption by 24% compared to 2013 levels. The Palo Alto City Council approved new water use restrictions at the May 11 City Council meeting. City officials acknowledge that outdoor water use must be reduced dramatically in order to meet this goal.

The most notable action affecting residents and businesses is a limitation on landscape irrigation to no more than two days per week. Customers are allowed an irrigation schedule based on their property address:

  • Odd numbered addresses or no address may only irrigate on Mondays and Thursdays;
  • Even numbered addresses may only irrigate on Tuesdays and Fridays.

The following water uses are currently prohibited in Palo Alto:


State Regulations Restricting Use of Potable Water

  • The City must reduce water use by 24% for the period June 1, 2015 through February 28, 2016 compared to 2013 usage and must report use on monthly basis to the State Water Resources Control Board.
  • Flooding or runoff is prohibited.
  • A shut-off valve is required for hoses used to wash vehicles, buildings, etc.
  • Applying water to driveways and sidewalks is prohibited, except where necessary to address an immediate health and safety need or to comply with a term or condition in a permit issued by a state or federal agency.
  • Water in fountains or other decorative water feature must be recirculated.
  • Irrigation of landscapes or turf during and within 48 hours after a measurable rainfall is prohibited.
  • Restaurants and other food service operations shall serve water to customers only upon request.
  • Hotels and motels shall provide guests with the option of choosing not to have towels and linens laundered daily.
  • Irrigation of ornamental turf on public street medians is prohibited.
  • Landscape irrigation for new development must comply with state and local building codes.
  • Leaks must be fixed as soon as possible.


Additional City of Palo Alto Water Use Restrictions

  • Irrigation of ornamental landscapes  or turf with more than two days per week is prohibited. 
    • Properties with odd or no addresses may be irrigated on Mondays and Thursdays. 
    • Properties with even addresses may be irrigated on Tuesdays and Fridays.
  • Landscape or turf irrigation is not allowed between 10:00 a.m. and 6:00 p.m., except for drip irrigation, soaker hoses and hand watering.
  • Broken or defective plumbing and irrigation systems must be repaired or replaced within a reasonable period.
  • Potable water for construction uses is prohibited if non-potable water is available.


Current enforcement of the water use restrictions:

  • 1st Violation: Doorhanger/Email/Phone call to customer
  • 2nd Violation: Doorhanger/Email/Phone call to customer
  • 3rd Violation: Certified letter from the Utility Director notifying customer of violation and potential future fines
  • 4th Violation: Fines ($100 per infraction, per day) (PAMC 12.20.010)
  • 5th Violation: Flow restrictors may be installed


Additional Actions:

  • The City hired a Water Waste Coordinator who is specifically dedicated to drought response actions. Contact him at 650-496-6968 or email Martin.Ricci@CityofPaloAlto.org to report leaks or other water waste.
  • The City developed a new mobile application to make it easy to report leaks or water waste. Download it for free at PaloAlto311 App on your smartphone or use the web form.

 

Santa Clara County: The Santa Clara Valley Water District (SCVWD) is the water wholesaler to most cities and water retailers in Santa Clara County. While Palo Alto receives water from a different water supplier, the SFPUC, we work closely with SCVWD on conservation programs. The SCVWD has been asking its water retailers to reduce water use by 30%. View this Santa Clara Valley Water District (SCVWD) Monthly Water Tracker Report for updates on water use and savings achieved county-wide and for individual water retailers.

Check out SCVWD's new landscape water calculator!

Palo Alto's Water:  Palo Alto's water is supplied by the San Francisco Public Utilities Commission (SFPUC) through the Hetch-Hetchy reservoir and distribution system. Last year, the SFPUC asked its water customers, including Palo Alto, to voluntarily reduce water use by 10% and continued that 10% request into 2015.

We will all need to step up our efforts to achieve an increased water use reduction target. We are asking all customers to pitch in wherever they can to help reduce overall City water use.

To encourage more conservation, the City has increased its rebates, offered new water efficiency programs, received two grants for innovative water-saving technologies from SCVWD and expanded customer outreach about water supply conditions.

How is Palo Alto Doing?
To monitor our progress toward meeting water use reduction goals, staff is closely tracking water use and comparing it to use for the same time last year and 2013. Please check this City webpage dedicated to the drought and water efficiency resources (cityofpaloalto.org/water). for updates Customers can also contact us by phone at (650) 329-2161 or email at UtilitiesCommunications@CityofPaloAlto.org

The chart below shows what the volume of Palo Alto's water consumption would be at a 10% reduction, a 20% reduction and where our 2015 consumption currently ranks in relation to water usage in 2013 and 2014. Palo Alto cumulatively saved close to 16% through 2014, exceeding the 10% reduction goal requested from our water supplier. 



City departments are working to ensure that all aspects of operations reflect the need to conserve water, while still supplying sufficient water to the community's long-term investment that is our urban forest.

Easy Ways To Save Water and Cut Costs

  • Home Water Reports - MyWater Customer Info Online. Received a Home Water Report? Log in to your MyWater portal to access your online home profile and detailed water use information. Your Home Water Report - the video!
  • Water Efficiency Rebates Temporarily Increased!
    Rebates are increased to encourage water use reductions. Let's tackle that landscape project, appliance upgrade or fixture replacement. Apply soon!  Additional funding expires June 31, 2015.
  • Attend one of our Free Water Efficiency Workshops to get hands-on experience and expert training for your next landscape or water efficiency project.
  • How to Protect Trees During a Turf Conversion
  • Residential Water Efficiency programs, rebates and resources - Apply today to take advantage of a temporary increase in rebate funding!
  • Commercial Water Efficiency programs, rebates and resources - Apply today to take advantage of a temporary increase in rebate funding!
  • Need to Report A Leak, Runoff or Waste?
  • Use the free PaloAlto311 App on your smartphone or web application to report water waste. It's easy and allows us to track reports and follow up with you.
  • Contact the City’s Water Waste Coordinator at 650-496-6968 or Martin.Ricci@CityofPaloAlto.org - or -
  • Customer Service at (650) 329-2161 - or -
  • Utilities Emergency Dispatch at (650) 329-2579
  • What else can you do inside your home? Check out this infographic to see how easy it is to save water indoors.
  • Our Awesome Customers Water-Smart Idea Hotline--send us your best water-saving tips and tricks; we'll post 'em!

 

Easiest Water-Saving Tips Ever

 

Additional Water Resources

 

About Your Palo Alto Water Supply


Additional News and Items Of Interest

  • Palo Alto Utilities Won the Silicon Valley 2014 Water Conservation Award--for our outstanding programs and leadership which have advanced water conservation in Silicon Valley. We couldn't have done it without you! Get the full scoop, including photo of headlining comedian Will Durst.
  • The Great Race for Saving Water Made a Splash!
    Over 350 adults and kids of all ages turned out for this City-sponsored 5k fun run and walk on April 19, 2015. Participants enjoyed raffle prizes, live music, games and a chance to catch the "running toilet!"

 

Now Playing! Very short videos to raise your water IQ:

More on hardscape washing: The use of potable water to clean driveways and sidewalks (hardscape) is prohibited, except where necessary to address an immediate health and safety need or to comply with a permit issued by a state or federal agency. If you have, or think you may have, a health and safety need or a permit requirement, please contact the City’s Water Waste Coordinator at 650-496-6968 or Martin.Ricci@CityofPaloAlto.org

If you have an immediate need to wash down a driveway or sidewalk you may wish to contact Martin as soon as possible afterwards. This will help us respond to reports made about allegedly improper hardscape washing during drought conditions.

Additionally, the Utilities department offers the following guidelines in the event that cleaning with water is necessary for health and safety purposes:

  • Use water sparingly to spot clean areas where substances have accumulated.
  • Pick up or sweep away debris and dispose of it in trash bins before spraying with water.
  • Do not use water to push debris into the street, gutter, storm drains or neighboring properties.
  • Do not continuously run water while cleaning. Be sure to stop spraying before runoff to the gutter, street or neighboring properties occurs.
  • Use liners in compost and trash bins to avoid rinsing bins with water.
  • If feasible, coordinate any health and safety required washing with other properties on the block, preferably early in the morning.

 

(Tuolumne river photo courtesy of Catherine Elvert, Utilities Communications Manager.)

Last Updated May 12, 2015