Palo Alto Launches Citywide Social Collaboration with Chatter
On March 1, the City of Palo Alto, a leader in government innovation, rolled out a private, secure social network to its nearly 1,000 city employees, becoming the first city to bring connected government to the heart of Silicon Valley with Salesforce Chatter, the leading enterprise social network.
In implementing Chatter, the City is following best practices established by other government agencies and businesses including the General Services Administration (GSA), the federal agency that rolled out Chatter to more than 17,000 people last year. The City has training modules for employees and executive management and is leveraging research from customer interviews, data analysis, and expert consultations to help their deployment ROI.
"City government needs to mirror the culture of innovation and entrepreneurship of the companies who define our region," said James Keene, City Manager, City of Palo Alto. “By using social tools like Salesforce Chatter to foster more impactful employee communication and innovation, we reposition ourselves as a governmental agency that proactively engages our workforce in an open and collaborative way.”