News Details

Shuttle Information


Community Survey on Palo Alto Shuttle Program

Click here to complete the survey

The City of Palo Alto is releasing a survey on Community Shuttle to evaluate the existing Shuttle program within the City. Residents, visitors and employees travelling into Palo Alto are encouraged to complete the survey by clicking on the link above.The survey is comprised of 12 questions and takes only a few minutes to complete. Please provide your input before October 16th, 2015 by taking the survey online. Data from the survey will be used to create a 5-year Shuttle Needs Assessment and Service Plan and provide guidance on priority markets and route options. 

Palo Alto Shuttle Service
The City of Palo Alto's Shuttle is free and open to everyone. All shuttles are wheelchair accessible but wheelchairs must have a working brake system. Shuttles are also equipped with bicycle racks on the exterior of the vehicle and can accommodate up to two conventional bicycles . Shuttle stops are marked with a "Palo Alto Shuttle" sign, a sticker on a regular VTA bus stop sign, or a “Shuttle” decal on a stop sign pole in residential areas. 

The cities of Palo Alto and East Palo Alto partnered to introduce a new community shuttle route for residents that began on July 1, 2014. The EPA/Caltrain Shuttle  links the City of East Palo Alto Woodland-Newell neighborhoods with the City of Palo Alto University Avenue/Downtown area. The route includes the Palo Alto shuttle programs first Compressed Natural Gas (CNG) vehicle and operates seven days per week (except on certain holidays) from 6AM to 9PM. MV Transportation operates the East Palo Alto/Caltrain shuttle, is managed by the City of Palo Alto, and funded by the City of East Palo Alto.

East Palo Alto/Caltrain Schedule (effective July 1, 2014)

embarcadero shuttle logoThe Embarcadero Shuttle, operated by the Caltrain Commuter Shuttle Program, provides peak hour service between the University Avenue Caltrain Station and the Baylands Business Parks east of Highway 101/Embarcadero. Local schools and community facilities are also served in between including Palo Alto High School, Jordan Middle School and Castilleja School. The Embarcadero Shuttle runs approximately every 15 minutes, Monday through Friday from the Palo Alto Caltrain station to the Embarcadero/Baylands during commute hours (7AM to 10AM and 3:30PM to 7:00PM) and is coordinated with the Caltrain schedule.  

Embarcadero Shuttle Schedule (effective October 6,2014).

crosstown shuttle logo

The Crosstown Shuttle operated by MV Transportation and managed by the City of Palo Alto, connects the University Avenue/Downtown to South Palo Alto at Charleston Road. The Crosstown Shuttle traverses several residential neighborhoods, schools, senior residences, libraries, recreation centers, and commercial districts helping to link public service areas within the community. A Special School run operates during the morning and afternoons to help encourage alternative transportation options for students.

Starting April 1, 2015, the City of Palo Alto will be providing increased service on the Crosstown Shuttle route to improve the service to local schools and community facilities. This schedule has been updated to provide increased frequency of service to 30 minutes headway during the mid-day hours of 10:00am-2:30pm.

Crosstown Shuttle Schedule (effective April 1, 2015)

Expansion of Shuttle Services:

The City is looking to significantly expand the existing shuttle program in Palo Alto. A study session was held with the Planning and Transportation Commission on September 10th, 2014 to present the findings of the Shuttle program evaluation and seek input regarding opportunities to expand the shuttle program.

Click here for the staff report. (links to )


Presentation of Phase 2 alternatives for shuttle program expansion was discussed at the City Council on October 27th, 2014 and the staff report is available at the following link: (links to )


Under the direction of City Council, City Staff followed up with a broader discussion in regards to the future of the Shuttle system and emerging rideshare services on March 2nd, 2015. Staff report is available at : (links to )

For more information on the Palo Alto Shuttle Program Please contact the Transportation Division:

Call: 650-329-2441

Additional Transit Information in Palo Alto:

Stanford Marguerite Shuttle - Marguerite is Stanford’s free public shuttle service, which travels around campus and connects to nearby transit, shopping, dining, and entertainment. [more]

VTA - The Valley Transportation Authority provides low cost fare based transit service for residents in Santa Clara County. [more]

Last Updated September 18, 2015