The City launched a new Outage Management System to better track and respond to unplanned and unexpected power outages. This will allow us to speed up our restoration rates and enhance our ability to communicate with you about what's happened in your area. Be sure to check back here for the most up-to-date information on outages and system restoration.
Note: the Outage Map automatically refreshes every five minutes. When calls come in (even one), the system will detect which feeder area that call is from and shade an entire area. Just because an area is shaded, it does not mean that all or many customers are without power.
Get instant updates by following us on Twitter: @PAUtilities
Report an electric outage (650) 496-6914.
Report a streetlight outage (650) 496-6916.
Report a gas or water leak or line break (650) 329-2579.
Receive a free magnet chock full of important contact numbers and website links: send us an email with your name and snail mail address or call (650) 329-2479.
Stay up-to-date on major emergencies impacting your neighborhood, sign up online now to receive notifications to your phone and email via AlertSCC at www.cityofpaloalto.org/AlertSCC It's easy to do and will provide you with important and potentially life-saving information in the event of an severe emergency or natural disaster.
Electric Outage Preparedness
Electrical emergencies can happen any time. Whether it’s an accident or a weather-related situation, occasional power outages are simply unavoidable. However, you can easily prepare for the unexpected loss of power. Following are some simple things to have on hand:
battery-powered emergency lighting (or flashlights, at a minimum)
portable or battery-powered radio
wind-up or battery-powered clock
nonperishable food and water (including a manual can opener)
first aid kit
telephone that does not depend on electricity
June 19 - At 12:10 pm, gas service was disrupted for about 7 customers on the 600 block of Hale. Service was restored at 3:30 pm.
June 9 - Around 10:40 am, power was disrupted for about 13 customers on the 1000 block of Elwell Ct. The cause was a cable failure. Power was restored for all customers around 6:20 pm.
June 3 - At 1:08 am, power was disrupted for 53 customers along Embarcadero Road. Cause is unknown. Service was restored by 3:54 am.
May 31 - At 11:54 am, power was disrupted for 7 businesses between Hillview and Hanover. Power was fully restored at 11:57 am.
May 27 - At 5:40 am, power was disrupted for 247 customers between Alma, El Dorado, Waverley and Loma Verde. The cause was a blown fuse. Power was fully restored by 7:52 am.
May 22: A cross arm on an electrical pole broke and power was disrupted around 2 pm for about 465 customers in the Barron Park neighborhood. Power was restored for most customers by 3 pm; approximately 100 customers remained without power until around 5:30 pm when power was completely restored for all customers.
May 21: Power outage along El Camino Real for 14 customers. The cause was a blown T-body on a switch. Outage started at 6:15pm, and power was fully restored by 8:06pm.
May 14: Power outage along the 100-200 block of Rinconada. A squirrel got into the transformer. Outage started around 7:45am, all customer's power was restored around 9:30 am.
May 13: Power outage from 8 am to 10:45 am in the Greenmeadow; Mackay Dr, Shasta Dr, Ferne Ave & Dake Ave area. Cause was undetermined. Primary fuse blown.
Reminder: We try to post here promptly, but after business hours and weekends we can't always do that. Follow us on social media for immediate notifications.