The City launched a new Outage Management System to better track and respond to unplanned and unexpected power outages. This will allow us to speed up our restoration rates and enhance our ability to communicate with you about what's happened in your area. Be sure to check back here for the most up-to-date information on outages and system restoration.
Note: the Outage Map automatically refreshes every five minutes. When calls come in (even one), the system will detect which feeder area that call is from and shade an entire area. Just because an area is shaded, it does not mean that all or many customers are without power.
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Report an electric outage (650) 496-6914.
Report a streetlight outage (650) 496-6916.
Report a gas or water leak or line break (650) 329-2579.
Receive a free magnet chock full of important contact numbers and website links: send us an email with your name and snail mail address or call (650) 329-2479.
Stay up-to-date on major emergencies impacting your neighborhood, sign up online now to receive notifications to your phone and email via AlertSCC at www.cityofpaloalto.org/AlertSCC It's easy to do and will provide you with important and potentially life-saving information in the event of an severe emergency or natural disaster.
Electric Outage Preparedness
Electrical emergencies can happen any time. Whether it’s an accident or a weather-related situation, occasional power outages are simply unavoidable. However, you can easily prepare for the unexpected loss of power. Following are some simple things to have on hand:
battery-powered emergency lighting (or flashlights, at a minimum)
portable or battery-powered radio
wind-up or battery-powered clock
nonperishable food and water (including a manual can opener)
first aid kit
telephone that does not depend on electricity
May 22, 2017: Power outage along El Camino Real for 14 customers. The cause was a blown T-body on a switch. Outage started at 6:15pm, and power was fully restored by 8:06pm.
May 14, 2017: Power outage along the 100-200 block of Rinconada. A squirrel got into the transformer. Outage started around 7:45am, all customer's power was restored around 9:30 am.
May 13, 2017: Power outage from 8 am to 10:45 am in the Greenmeadow; Mackay Dr, Shasta Dr, Ferne Ave & Dake Ave area. Cause was undetermined. Primary fuse blown.
March 27, 2017: Temporary power outage on San Antonio caused by a blown fuse. Approximately 200 customers were without power from around 11 am to noon. Crews then depowered the line to replace a faulty primary cable, and restored full service by 9:17 pm.
February 21, 2017: Around 3 am, electric service was disrupted for about 250 customers in the downtown (University, Hamilton, Bryant, Ramona) area. Most customer power was restored by 5:30 am. All power restored by 9:20 am.
February 13, 2017: At 6:46 am, electric service was disrupted for about 1800 customers in the Fairmeadow/Green Acres/ Downtown North area due to a downed power line. Power was fully restored as of 11:15 am. The cause was a splice that failed mid-span.
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