“Ensuring community safety is a top priority for the City of Palo Alto. It's everyone’s responsibility and we're grateful our customers and employees work together to keep us all safe." - Ed Shikada, Assistant City Manager and Acting Utilities Director
Avoid Fog* Clog (*Fats, Oil & Grease)-Avoid the hassle, expense and public health hazard of a sewer back-up. Do not put trash (fats, grease, sanitary wipes, rags etc.) down toilets and sinks. Maintain your private sewer lines.
What are those colored markings on the street?When anyone calls "811"---including us!---locators come out and mark where underground utilities are so they won't be hit during excavations.
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Keep your meters accessible! Please don't turn them off yourself, unless you smell gas during an emergency (like an earthquake). It is never safe to turn your meters back on - Meters should only be handled by trained utility staff. If you have a concern, call the City Utilities at (650) 329-2579, 24 hours a day.