“Ensuring community safety is a top priority for the City of Palo Alto. It's everyone’s responsibility and we're grateful our customers and employees work together to keep us all safe." ---Valerie Fong, Utilities Director
What are those colored markings on the street? When anyone calls "811"---including us!---locators come out and mark where underground utilities are so they won't be hit during excavations.Click here to see a chart explaining what the colors mean.
Meters matter!Keep thems accessiblebut please don't turn them off yourself! Except when you smell gas during an emergency (like an earthquake), never try to turn off your own gas, water or electric meters. AND NEVER TURN METERS BACK ON UNDER ANY CIRCUMSTANCES. If you have a concern, call the City Utilities at (650) 329-2579, 24 hours a day. Meters should only be handled by trained utility staff. (Utility meters and valves are City property and tampering with them is both dangerous and against the law.)
Stay up-to-date on utilities disruptions by bookmarkingour outage pageand/or following us on Twitter (@PAUtilities) or Facebook (Palo Alto Utilities)
SMELL GAS? Leave the premises, then call (650) 329-2579 or 911. PG&E is in town--read about their various pipeline replacement projects.
CPAU's ONGOING GAS SAFETY PROGRAM. We are always working on pipeline maintenance and repair, 24/7 customer service and educational outreach to all customers.Call the City’s dispatch center at (650) 329-2579 if you have problems.
AVOID FOG CLOG(Fats, Oil & Grease) Avoid the hassle, expense and public health hazard of a sewer back-up. Do not put trash (fats, grease, sanitary wipes, rags etc) down toilets and sinks. Maintain your private sewer lines.