“Ensuring community safety is a top priority for the City of Palo Alto. It's everyone’s responsibility and we're grateful our customers and employees work together to keep us all safe." - Valerie Fong, Utilities Director
Want to know more about utility safety? Let us send you free safety information or present to your school or community group! Send us an email at UtilitiesCommunications@cityofpaloalto.org or call (650) 329-2479.
SMELL GAS? Leave the premises, then call 911.
CALL 811 BEFORE YOU DIG!Avoid buried utilities by calling USA (Underground Service Alert) two working days prior to any excavation in your yard or home.
SEWER BACK-UP? CALL US FIRST! Call (650) 496-6995 AVOID FOG* CLOG (*Fats, Oil & Grease)-Avoid the hassle, expense and public health hazard of a sewer back-up. Do not put trash (fats, grease, sanitary wipes, rags etc) down toilets and sinks. Maintain your private sewer lines.
Meters matter!Keep them accessiblebut please don't turn them off yourself! Except when you smell gas during an emergency (like an earthquake), never try to turn off your own gas, water or electric meters. AND NEVER TURN METERS BACK ON UNDER ANY CIRCUMSTANCES. If you have a concern, call the City Utilities at (650) 329-2579, 24 hours a day. Meters should only be handled by trained utility staff. (Utility meters and valves are City property and tampering with them is both dangerous and against the law.)
Stay up-to-date on utilities disruptions by bookmarkingour outage pageand/or following us on Twitter (@PAUtilities) or Facebook (Palo Alto Utilities)