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Last Updated: Nov 25, 2015
Residential Water Conservation
MyWaterOnline Customer Information Did you receive a Home Water Report in the mail? Log in to MyWaterto access your online home profile and detailed water use information.
Leak Detection & Repair Do you know how to check your home (or business) for leaks? View these easy steps in a short video.
The City of Palo Alto Utilities (CPAU) partners with the Santa Clara Valley Water District (SCVWD) to offer free services and rebates so you can enjoy, protect and use water wisely. For more information about water and energy savings and to request free water efficiency devices such as showerheads, shower timers, faucet aerators and toilet leak detection tablets, please contact us at (650) 329-2241 or email@example.com
Get a free indoor and outdoor water survey of your home or apartment. Trained surveyors will review your water use, provide low-flow showerheads, faucet aerators and toilet flappers (if needed) free of charge, and make site-specific recommendations for water efficiency, including suggested changes to your landscape irrigation schedule. Participation may pre-qualify you for other water conservation rebates. See how easily you can save water and money with free water-wise devices.
Water-Wise House Calls are available Monday through Saturday during daylight hours. Call (800) 548-1882 to schedule an appointment or submit an online request.
Note, 11/3/15: Due to unprecedented interest in the program, the water district is no longer scheduling pre-inspections for this program. Applications will be processed in the order they are received and once funding is exhausted, unprocessed applications will be put on a waiting list should additional funding become available. Click here to read more.
Call the SCVWD Water Conservation Hotline at (408) 630-2554 or schedule a Water-Wise House Call for rebate pre-approval prior to beginning a project. Sign up online for a Water-Wise House Call or call (800) 548-1882.
Additional rebates have increased for most of the following landscape irrigation hardware:
Weather-based irrigation controllers
Rotary sprinklers or bodies with pressure regulation and/or check valves
Dedicated landscape meter
Flow sensors and hydrometers
Irrigation hardware rebate amounts vary based upon the project materials and cost
Remember to always call before you dig! Dial 811 for Underground Service Alert (USA) at least 48 hours before you or your excavator begins digging to ensure it is safe. Learn more about gas utility safety information.
Rebates of up to $125 are available for replacing inefficient toilets with qualifying PREMIUM model High-Efficiency Toilets (HET) which are WaterSense certified, flush at 1.06 gallons per flush (gpf) or less and achieve a MaP flush performance score of at least 600 grams of waste removed in a single flush.
The HET category includes both single and dual-flush fixtures. Rebates are approved for toilets that have not previously been replaced or rebated through a similar program.
View the full list of WaterSense certified products. MaP stands for the Maximum Performance scale that rates toilet efficiency and flush performance and gives detailed information on individual toilet characteristics. Learn more about the MaP testing.
Palo Alto residents can receive up to a $125 rebate for purchasing an approved high-efficiency clothes washer. Apply online or download an application from the Smart Energy Rebate Program. Qualifying clothes washers include CEE Tier 3 models and Energy Star Most Efficient designated models. Any model that uses silver-ion technology DOES NOT qualify for this rebate.
Rebates of up to $200 are available for residents who properly connect a clothes washer to a graywater irrigation system. In a “Laundry to Landscape” graywater system, there is no alteration to the plumbing or sewer system. Specific program requirements apply. Visit the SCVWD webpage for rebate program guidelines and detailed information on installation requirements.
Throughout the year, the City offers free workshops on sustainable landscaping, composting, home graywater and other efficiency strategies, safe pest management, tours of the Palo Alto EcoHome, etc. Visit our workshops page for the most current information and registration.