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Last Updated: Apr 26, 2015

Residential Water Conservation


MyWater Online Customer Information
Did you receive a Home Water Report in the mail?
Log in to MyWater to access your online home profile and detailed water use information.


Leak Detection & Repair 
Do you know how to check your home (or business) for leaks? View these easy steps in a short video.

Water Conservation

The City of Palo Alto Utilities (CPAU) partners with the Santa Clara Valley Water District (SCVWD) to offer free services and rebates so you can enjoy, protect and use water wisely. For more information about water and energy savings and to request free water efficiency devices such as showerheads, shower timers, faucet aerators and toilet leak detection tablets, please contact us at (650) 329-2241 or cpauresidential@cityofpaloalto.org

Join our mailing list for updates on programs, rebates and workshops.

Residential customers see below, commercial customers click here.

Jump to Programs:
Water-Wise House Call
Landscape Rebate
High-Efficiency Toilet
High-Efficiency Clothes Washer
Graywater Rebate
New Construction
Events and Workshops
Additional Resources
Local Water Supply Information

City of Palo Alto Utilities Receives the Silicon Valley Water Conservation Award!

These awards recognize groups and individuals whose programs and leadership have advanced water conservation in Silicon Valley. Palo Alto is being recognized for having one of the most outstanding water efficiency programs in the State. The enthusiastic participation of our residents and businesses in our programs is the big reason for their success---so thank you all!

California's Water Conditions

In many areas of California, the year 2013 ended with the lowest rainfall amounts on record. Recent Sierra Nevada snowpack surveys indicate that 2014 is shaping up to be a challenging water supply year. While there is still the potential for seasonal rains to avoid drought conditions--the Sierras typically get most of their snowpack in January and February--each dry day reminds us even more of the importance to use water wisely.

We will update this website regularly with Palo Alto's current water supply status, but meanwhile, now is a good time to take actions to make your home and garden as water wise as possible. Luckily, there are many ways to do that while still maintaining a comfortable lifestyle and beautiful landscape.

Your water makes an amazing journey. See how we can enjoy it from source to end use in this short video that reminds us to protect and use it wisely. Palo Alto water - enjoy it, protect it and use it wisely

Water Conservation Programs for Residents

Water-Wise House Call Program

Get a free indoor and outdoor water survey of your home or apartment. Trained surveyors will review your water use, provide low-flow showerheads, faucet aerators and toilet flappers (if needed) free of charge, and make site-specific recommendations for water efficiency, including suggested changes to your landscape irrigation schedule. Participation may pre-qualify you for other water conservation rebates. See how easily you can save water and money with free water-wise devices.

Water-Wise House Calls are available Monday through Saturday during daylight hours. Call (800) 548-1882 to schedule an appointment or submit an online request.

Landscape Rebate Program

Water-wise landscapes save water, time and money. Watch our short video. Apply for rebates when you convert lawn to a low-water use landscape design. Converted landscape areas must be covered by at least 50% with approved plants. Irrigation systems, if used within the converted area, must be low-volume drip, micro spray or bubbler. 

View sample water-wise landscapes and specific plants in this interactive picture gallery to generate ideas for your own low water use landscape design.

Call the SCVWD Water Conservation Hotline at (408) 630-2554 or schedule a Water-Wise House Call for rebate pre-approval prior to beginning a project. Sign up online for a Water-Wise House Call or call (800) 548-1882.

Additional rebates have increased for most of the following landscape irrigation hardware:

  • Weather-based irrigation controllers
  • Rain sensors
  • High-efficiency nozzles
  • Rotary sprinklers or spray bodies with pressure regulation and/or check valves
  • Dedicated landscape meter
  • Flow sensors and hydrometers

Irrigation hardware rebate amounts vary based upon the project materials and cost.

Remember to always call before you dig! Dial 811 for Underground Service Alert (USA) at least 48 hours before you or your excavator begins digging to ensure it is safe. Learn more about gas utility safety information.

Read more details on the Landscape Rebate Program.

High-Efficiency Toilet (HET) Rebate Program

Rebates of up to $125 are available for replacing inefficient toilets with qualifying PREMIUM model High-Efficiency Toilets (HET) which are WaterSense certified, flush at 1.06 gallons per flush (gpf) or less and achieve a MaP flush performance score of at least 600 grams of waste removed in a single flush.

The HET category includes both single and dual-flush fixtures. Rebates are approved for toilets that have not previously been replaced or rebated through a similar program.

For applications and more information, please call (877) 874-8479 or visit the SCVWD HET webpage. Learn about it in this short video.

View the full list of WaterSense certified products. MaP stands for the Maximum Performance scale that rates toilet efficiency and flush performance and gives detailed information on individual toilet characteristics. Learn more about the MaP testing.

High-Efficiency Clothes Washer Rebate Program

Palo Alto residents can receive up to a $125 rebate for purchasing an approved high-efficiency clothes washer. Apply online or download an application from the Smart Energy Rebate Program. Qualifying clothes washers include CEE Tier 3 models and Energy Star Most Efficient designated models. Any model that uses silver-ion technology DOES NOT qualify for this rebate.

Laundry to Landscape Graywater Rebate Program - Temporary Increase in Rebate Funding!

Rebates of up to $200 are available for residents who properly connect a clothes washer to a graywater irrigation system. In a “Laundry to Landscape” graywater system, there is no alteration to the plumbing or sewer system. Specific program requirements apply. Visit the SCVWD webpage for rebate program guidelines and detailed information on installation requirements.

Download or view this list of resources and frequently asked questions about laundry to landscape graywater systems.

View the presentation from our hands-on workshop on September 25, 2014.

New Construction Rebate

Building a new home or renovating yours? Build efficiently and get paid to do so! CPAU offers rebates when your home new construction project exceeds Title 24 energy standards by at least 20%. Learn more about the City's Green Building Program.

Events and Workshops

Throughout the year, the City offers free workshops on sustainable landscaping, composting, home graywater and other efficiency strategies, safe pest management, tours of the Palo Alto EcoHome, etc. Visit our workshops page for the most current information and registration.

Last Updated: Apr 25, 2015