Residential Rates

Visit for information about rate changes.

The following rate schedules are current:

Electric Utility Rates
Gas Utility Rates
Wastewater Utility Rates
Water Utility Rates 


Residential Electric Service:  This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto. Utility Rate Schedule E-1
Revision Date: 07/01/2009

Residential Time of Use Rate Adjustment This is a pilot voluntary rate adjustment that is applied in conjunction with the E-1 or E-1-G rate schedule to reward shifting electric vehicle charging or other electricity use into the off-peak (night) hours. This rate is currently only available to participants in the Customer Connect pilot program. See the Customer Connect program webpage for more details. Utility Rate Schedule E-1 TOU. 
Revision Date 01/01/2015

Net Surplus Electricity Compensation  This schedule applies to eligible residential and small commercial net metering Customers who, at the end of an annual settlement period, as defined by Rule 29, are net surplus customer-generators of electricity and who elect to receive monetary compensation as such preference is indicated on the net surplus electricity election form.  Utility Rate Schedule E-NSE-1
Revision Date 01/01/2011

Natural Gas

Residential Gas Service : This schedule applies to separately-metered single-family residential dwellings receiving natural gas service from the City of Palo Alto Utilities.  This schedule also applies to individually-metered residential dwellings in a multi-family complex. Utility Rate Schedule G-1
Revision Date: 02/01/15

Commodity Charge:  Your gas rates change monthly based on market prices.  The cost of natural gas and relative rates are shown for the last three years. 

Residential Green Gas Service: This schedule applies to the following Customers receiving gas service from the City of Palo Alto Utilities under the PaloAltoGreen Gas Program.  1.  Separately-metered single-family residential customers, and 2. Separately-metered multi-family residential customers in multi-family residential facilities.  Utility Rate Schedule G-1-G.
Revision Date: 02/01/2015


General Residential Water Service: This schedule applies to all separately-metered single-family residential water service. Utility Rate Schedule W-1
Revision Date: 791/2015
Drought surcharge enacted for the 20% level as of 9/1/2015.

Wastewater (Sewer)

Residential Wastewater Collection and Disposal  This schedule applies to each occupied residential dwelling unit. Utility Rate Schedule S-1
Revision Date: 07/01/2015

Storm Drain

General Storm Drain and Surface Water Drainage:  This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Revision Date: 7/01/2015

Refuse (Garbage Collection)

Domestic Refuse Collection: 
This schedule applies to each occupied domestic dwelling as required by City ordinance, including  separate single-family domestic dwelling and multi-unit dwellings (4 units or less). An occupied dwelling unit is defined as any home, apartment unit, cottage, flat or duplex unit, having kitchen, bath, and sleeping facilities, and to which gas or electric service is being rendered. . Utility Rate Schedule R-1
Revision Date: 07/01/2015

Service Calls / Connection Fees / Deposits / Rate Discounts

Utilities rates schedules for service calls and connection fees

Utility Service Calls Service calls and other service work rates. Utility Rate Schedule C-1
Revision Date: 05/01/2015

Electric Service Connection Fees Connecting electric service inside the City of Palo Alto and applies to all connections, expansions, and upgrades to the City's electric distribution system except those that serve street lighting or traffic signals. Utility Rate Schedule E-15
Revision Date: 07/01/2012

Gas Service Connection Fees Connecting natural gas service inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule G-5
Revision Date: 05/01/2015

Sewer Service Connection Fees Connecting up to sewer service inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule S-5
Revision Date: 05/01/2015

Water Service Connection Fees
Connecting water service inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule W-5
Revision Date: 05/01/2015

Customer Deposits
This schedule applies to customers within the City limits of Palo Alto who are required to provide a deposit by the Utility. Utility Rate Schedule C-2
Revision Date: 07/01/1992

Residential Rate Assistance Program  This schedule is for residents who qualify for rate assistance due to financial or medical hardship.  Utility Rate Schedule C-4
Revision Date: 07/01/2009

Service for City Employees  
This is the discount for residents who are also City of Palo Alto employees meeting certain eligibility criteria.  Utility Rate Schedule C-3
Revision Date: 07/01/1983

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Last Updated: Feb 10, 2016