Programs

You can get information here on special  programs for Palo Alto residents, including:

Power, Gas & Fiber Optic Service Disruptions

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Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.


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Be Aware of Scam Utility Calls

News ImageBeware of fraudulent phone calls from scam artists claiming to be from the Utilities Department! Never provide payment or personal information over the phone. Hang up and call us at (650) 329-2161 to verify your account status if unsure.
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Palo Alto Receives Top Award for Climate Change Leadership

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Palo Alto will be recognized as the first city to achieve a Platinum Level Beacon Award – the highest level possible - for its efforts and leadership in addressing climate change when Mayor Greg Scharff accepts the prestigious recognition in front of hundreds of elected leaders from throughout California at this year’s League of California Cities Annual Conference on Sept. 14.


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Register for City of Palo Alto Events & Workshops

News ImageFind out more about tree care, sustainable landscaping, home composting, attractive alternatives to lawns and more.
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City of Palo Alto Paves the Way for More Electric Vehicles with Local Renewable Energy

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On Monday, July 24, the City of Palo Alto unveiled new solar panels installed atop parking carports of two public garages and electric vehicle (EV) charging stations that are powered by the renewable energy generated on-site.


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Palo Alto's Open House Takes Community Behind the Scenes

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The City of Palo Alto hosted an Open House on July 3 to showcase some of the “behind the scenes” work that it takes to operate a city.


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Water & Drought Update - Palo Alto Water Use Guidelines

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Current information on water supply conditions, water use restrictions and efficiency measures.


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CPAU Scores Top Marks with Residential Electric Customers

News ImageThe research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
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Annual Walking and Mobile Gas Leak Survey In Progress

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This routine safety check is conducted every year out to ensure the safety of all who live and work in Palo Alto.



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City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer

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Utility ranked third out of more than 300 utilities nationwide for 2015!



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Mayor Burt Asks Residents to Sign Pledge for Water Conservation

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Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!


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City Responds to Drought Stressed Trees in Palo Alto

Trees are stressed by drought throughout Palo Alto, and the City is taking action to prevent a catastrophic loss of our urban canopy.



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Trees Need Water (Especially) During Times of Drought

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Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


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Palo Alto Launches Home Efficiency Genie Program

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Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.



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City of Palo Alto Leads the Way in Sustainability

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PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility



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Correctly Dispose of Fats, Oils and Grease (FOG)

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FOG can clog pipes and damage property - Ensure that you are disposing of it correctly.


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City Hall King Plaza Demonstration Garden

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A garden planted by community volunteers which showcases sustainable landscape principles for maximum environmental benefits.


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Keeping Cool In the Summer

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Stay comfortable and save energy with these tips.



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Read Your Own Meter? Annual check-ups are in May!

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Every year in May, the Utilities Department needs access to your meters to conduct its mandatory annual meter-reading audit on households where customers usually self-read the meters.



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Palo Alto ranks in Top 10 for Nationwide Water Conservation Challenge

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Over 16,000 residents made the pledge to be more efficient.


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Reduce High Winter Gas Bills

News ImageNow that cold weather is here, use as many of these tips as possible to stay warm and save on natural gas!
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Project PLEDGE Donations Welcome

News ImageBy making a voluntary donation via your utilities bill you can help your Palo Alto neighbors who are experiencing an unexpected hardship and can't pay their bill.

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City of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day Foundation

News ImageUtility is recognized for second year in a row for demonstrating how trees and utilities can co-exist for community and citizen benefits.


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California Drought Update - Use Palo Alto 311 App for Water Waste Reporting

News ImagePalo Alto 311 has been updated to include an option for water waste reporting.
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New Landfill Gas-to-Energy Project in San Joaquin County Completed

News Image4.3 megawatt project expected to generate clean energy to power nearly 2,600 local homes annually.


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Last Updated: Nov 8, 2017
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