Programs

You can get information here on special  programs for Palo Alto residents, including:

Hello New Portal!
Click here to access your new utility portal where you can see your gas, water, and electric usage. See how you compare to similar homes, check your historical usage patterns, and get resources and programs to help you save energy and water! By signing up, you will automatically be entered to win a free energy assessment by the Home Efficiency Genie. The assessment includes LEDs, showerheads, aerators, toilet flappers, hose nozzles, weather-stripping, utility bill analysis and assessment of your water and energy systems. Every week we will draw one winner from new registrants! For help logging in or questions about the portal, call your efficiency advisor at 650-713-3411.

Home Efficiency Audit  - Certified efficiency experts conduct comprehensive in-home assessments to find opportunities to improve efficiency at home.

Low Income Residential Energy Efficiency Program - This no cost program lends a helping hand to residents who are going through tough financial times.

SmartEnergy Rebate Program - Let us assist you in improving your home's energy and water efficiency, lower your utility costs, and create a more comfortable living environment.

Palo AltoGreen Gas - Pay a small premium to have the carbon emissions associated with your natural gas use offset, reducing the amount of carbon released into the atmosphere.

Appliance Recycling Program - Trade in old appliances for energy efficient models and receive cash rebates!

Workshops - The City of Palo Alto and partner agencies offer free workshops about energy efficiency, water conservation, and more.


Sign up here to be added to our email list for updates on programs, rebates and workshops.
Last Updated: Jul 28, 2016
CONSUMER ALERT: 'CAN YOU HEAR ME' SCAMS
The Federal Communications Commission is alerting consumers to be on the lookout for scam callers seeking to get victims to say the word “yes” during a call and later use a recording of the response to authorize unwanted charges on the victim's utility or credit card account.
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Red Circle with Line Crossing over Words Phone Scams

Power, Gas & Fiber Optic Service Disruptions
Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.
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Register for City of Palo Alto Events & Workshops
Find out more about tree care, sustainable landscaping, home composting, attractive alternatives to lawns and more.
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%22No water use%22 garden - courtesy Dr. Elizabeth Doughtery, PhD.

Water & Drought Update - Palo Alto Water Use Guidelines
Current information on water supply conditions, water use restrictions and efficiency measures.
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PA water at source--Tuolumne River-photo by C.Elvert

CPAU Scores Top Marks with Residential Electric Customers
The research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
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Group thumbs up

Considering Solar?
Take advantage of Palo Alto's Net Energy Metering before we reach the program cap!
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Carbon Neutral Certification
The Climate Registry has verified Palo Alto's carbon neutral status for 2014.
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City to Give $1 Million to School District if Palo Alto Wins Georgetown Competition
On Monday, May 9, the Palo Alto City Council approved giving $1 million to the Palo Alto Unified School District (PAUSD) if the City wins the $5 million Georgetown University Energy Prize Competition.
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Annual Walking and Mobile Gas Leak Survey In Progress
This routine safety check is conducted every year out to ensure the safety of all who live and work in Palo Alto.
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City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer
Utility ranked third out of more than 300 utilities nationwide for 2015!
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Palo Alto Resident Installs Solar PV Array

Mayor Burt Asks Residents to Sign Pledge for Water Conservation
Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!
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Dripping Faucet

City of Palo Alto Ups its Energy-Saving Efforts, Ranks in Top Third in Georgetown University Energy Prize Competition
Introducing new programs, tools and incentives to make saving energy personalized and no hassle. Palo Alto customers can help the City win the prize for an efficient, eco-friendly and carbon free future.
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City Responds to Drought Stressed Trees in Palo Alto
Trees are stressed by drought throughout Palo Alto, and the City is taking action to prevent a catastrophic loss of our urban canopy.
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Trees Need Water (Especially) During Times of Drought
Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


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Palo Alto Launches Home Efficiency Genie Program
Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.
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Palo Alto Advances in $5 million Georgetown University Energy Prize
Palo Alto is among a select number of communities across the nation leading the way on energy efficiency.
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City of Palo Alto Leads the Way in Sustainability
PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility
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Correctly Dispose of Fats, Oils and Grease (FOG)
FOG can clog pipes and damage property - Ensure that you are disposing of it correctly.
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City Hall King Plaza Demonstration Garden
A garden planted by community volunteers which showcases sustainable landscape principles for maximum environmental benefits.
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New sustainable demonstration garden at Palo Alto City Hall.

Keeping Cool In the Summer
Stay comfortable and save energy with these tips.
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Read Your Own Meter? Annual check-ups are in May!
Every year in May, the Utilities Department needs access to your meters to conduct its mandatory annual meter-reading audit on households where customers usually self-read the meters.
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Palo Alto ranks in Top 10 for Nationwide Water Conservation Challenge
Over 16,000 residents made the pledge to be more efficient.
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How Can a Renter Save Energy and Water?
As a renter, you can't make major upgrades to your home. How do you save water and energy?
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Energy Upgrade California
Interested in upgrading your home? Questions about the Energy Upgrade California program? We have answers here.
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Energy Saving Tips
Tips for reducing energy use in your home.
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