Utility Service Disruptions

Providing reliable service is a top priority for all of us in your City Utilities Department and our crews work daily to maintain and improve the system's lines and pipes. On those occasions when service gets disrupted due to planned or unplanned events, we want to be sure you have accurate, timely information about what is going on and any actions you should take. 

New! City of Palo Alto Outage Map  Check the map for up-to-date outage and restoration status.

 Planned outage or disruption


Sometimes maintenance or capital replacement on a part of the utility system requires some portion to be taken out of service while our crews do the work. For instance, we may need to upgrade an electric transformer, replace a water main or repair a natural gas shut-off valve.

In these cases, we will make every attempt to notify you about the disruption ahead of time. If you feel something is going on that you want to know more about, check this website anytime.

Scheduled or recently completed projects causing service disruptions:

 

 Unplanned outages or disruptions 


 

From accidents (e.g. tree branches falling onto a power line) or human error (e.g. contractors hitting pipes while digging) there will sometimes be sudden, unexpected disruptions to your gas, electric, fiber optic or water service.

When these occur you will find updates about them at the links below:

Last Updated: Dec 17, 2014