Utilities News

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Power, Gas & Fiber Optic Service Disruptions

Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.


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Be Aware of Scam Utility Calls

Beware of fraudulent phone calls from scam artists claiming to be from the Utilities Department! Never provide payment or personal information over the phone. Hang up and call us at (650) 329-2161 to verify your account status if unsure.
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Palo Alto Receives Top Award for Climate Change Leadership

Palo Alto will be recognized as the first city to achieve a Platinum Level Beacon Award – the highest level possible - for its efforts and leadership in addressing climate change when Mayor Greg Scharff accepts the prestigious recognition in front of hundreds of elected leaders from throughout California at this year’s League of California Cities Annual Conference on Sept. 14.


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Register for City of Palo Alto Events & Workshops

Find out more about tree care, sustainable landscaping, home composting, attractive alternatives to lawns and more.
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City of Palo Alto Paves the Way for More Electric Vehicles with Local Renewable Energy

On Monday, July 24, the City of Palo Alto unveiled new solar panels installed atop parking carports of two public garages and electric vehicle (EV) charging stations that are powered by the renewable energy generated on-site.


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Palo Alto's Open House Takes Community Behind the Scenes

The City of Palo Alto hosted an Open House on July 3 to showcase some of the “behind the scenes” work that it takes to operate a city.


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Water & Drought Update - Palo Alto Water Use Guidelines

Current information on water supply conditions, water use restrictions and efficiency measures.


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CPAU Scores Top Marks with Residential Electric Customers

The research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
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Considering Solar?

Take advantage of Palo Alto's Net Energy Metering before we reach the program cap!


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City of Palo Alto and GreenTraks Pilot Program Help Business Customers Conserve Water, Save Money during California Drought

Pilot initiative enables City of Palo Alto Utilities customers, Tibco and CBRE/Cooley, to reduce water consumption by over 5 million gallons and save more than $75,000
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Annual Walking and Mobile Gas Leak Survey In Progress

This routine safety check is conducted every year out to ensure the safety of all who live and work in Palo Alto.



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City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer

Utility ranked third out of more than 300 utilities nationwide for 2015!



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Mayor Burt Asks Residents to Sign Pledge for Water Conservation

Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!


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City Responds to Drought Stressed Trees in Palo Alto

Trees are stressed by drought throughout Palo Alto, and the City is taking action to prevent a catastrophic loss of our urban canopy.



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Trees Need Water (Especially) During Times of Drought

Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


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Palo Alto Launches Home Efficiency Genie Program

Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.



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City of Palo Alto Leads the Way in Sustainability

PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility



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Correctly Dispose of Fats, Oils and Grease (FOG)

FOG can clog pipes and damage property - Ensure that you are disposing of it correctly.


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UMS Terms & Conditions

These are the terms and conditions for the City of Palo Alto Utilities Residential Rebate Programs
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City Hall King Plaza Demonstration Garden

A garden planted by community volunteers which showcases sustainable landscape principles for maximum environmental benefits.


( View our photo gallery. )
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CFL (Compact Fluorescent Lights) Information

All information about CFL purchases, lighting options and disposal.
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LED's (Light Emitting Diode)

LED lighting information
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Council Approves Major Renewable Solar Electric Purchase Agreements

New contracts for 182.5 Gigawatt Hours of clean, green electric power send City full steam ahead down its path to a carbon-free future.
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Palo Alto's Solar PV Program is a National Achiever Again

National rankings show Palo Alto is again among the top utilities nationwide for solar electric installations.
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Palo Altans Protecting the Planet---2013 Update

Celebrate the Earth all the time! See the community's progress on our Climate Protection Plan and find links to events, programs and services you can take advantage of now!
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Keeping Cool In the Summer

Stay comfortable and save energy with these tips.



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Read Your Own Meter? Annual check-ups are in May!

Every year in May, the Utilities Department needs access to your meters to conduct its mandatory annual meter-reading audit on households where customers usually self-read the meters.



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Palo Alto ranks in Top 10 for Nationwide Water Conservation Challenge

Over 16,000 residents made the pledge to be more efficient.


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Reduce High Winter Gas Bills

Now that cold weather is here, use as many of these tips as possible to stay warm and save on natural gas!
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Project PLEDGE Donations Welcome

By making a voluntary donation via your utilities bill you can help your Palo Alto neighbors who are experiencing an unexpected hardship and can't pay their bill.

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Credits for Solar Electric (PV) Customers

State law mandates how customers who have solar electric or PV systems get credited for their system's generation. Let us know how you wish to receive this credit.
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Lucie Stern Demonstration Garden

A beautiful, healthy space for the whole community to enjoy.
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Water Service Disruptions

Updates on water service disruptions.
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CustomerConnect Pilot FAQ's

Information and frequently asked questions about the Utilities CustomerConnect Pilot Program
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City of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day Foundation

Utility is recognized for second year in a row for demonstrating how trees and utilities can co-exist for community and citizen benefits.


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California Drought Update - Use Palo Alto 311 App for Water Waste Reporting

Palo Alto 311 has been updated to include an option for water waste reporting.
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New Landfill Gas-to-Energy Project in San Joaquin County Completed

4.3 megawatt project expected to generate clean energy to power nearly 2,600 local homes annually.


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Time of Use (TOU) Rate Information

Time of Use (TOU) Rate Information
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Palo Alto Adds Two New Large-Scale Solar Projects, 60 MW to Renewable Energy Portfolio

Solar energy now supplying one-third of Palo Alto’s total electric needs each year!
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City of Palo Alto Participates in Live Demonstration of Emergency Response to Utility Line Strikes

Senator Jerry Hill to Deliver keynote speech in support of public safety and legislation to strengthen California's dig laws
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Eichler Energy Efficiency

Own an Eichler? Here are some Eichler applicable rebates, tips and resources.
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Avoid Wasting Energy Through Vampire Loads and Game Consoles

Find out how to avoid wasting energy through "phantom loads" and how much energy your video game console uses when it is OFF! Did you know that your set-top cable box uses as much energy as your refrigerator?
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Right Tree-Right Place Program

Trees and power lines can co-exist! If you have a private tree conflicting with power lines, you have several options, including possible free removal and rebates for replacement.
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Watt Meters at Library

Find out how much energy you are using and SAVE!
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Crossbores---Gas & Sewer Safety Inspection Program

Since July 2011, the Utilities Department has been actively implementing the next phase of its gas-sewer crossbore inspection program.
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Water Cloudiness Does Not Impact Safety

Every year there is work on the water supply system, typically in January. During this time, there may be a slight and temporary change in your water. This will not impact its safety or quality.
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Earthquake Safety Tips

Getting ready for an earthquake
( For more safety information )
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Responsible Appliance Disposal (RAD) Info and Report

Learn more about the City of Palo Alto's partnership with the federal Environmental Protection Agency's Responsible Appliance Disposal program and view the 2010 report.
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Identity Theft

A Guide To Prevention and What To Do If You Are a Victim
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Renewable Portfolio Standard Plan Before Council

On December 12, 2011 Council adopted the plan as required by Senate Bill X1 2.
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PG&E Gas Pipeline Projects in Palo Alto

Click here for more details on PG&E project activity in Palo Alto.
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How To Apply

Application Instructions for the residential energy efficiency programs
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My Utilities Account

See information about your utility bill and usage online.
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Last Updated: Oct 3, 2017
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