News

News ImageCONSUMER ALERT: 'CAN YOU HEAR ME' SCAMS
March 27, 2017The Federal Communications Commission is alerting consumers to be on the lookout for scam callers seeking to get victims to say the word “yes” during a call and later use a recording of the response to authorize unwanted charges on the victim's utility or credit card account.
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News ImageCPAU Scores Top Marks with Residential Electric Customers
March 7, 2017The research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
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News ImageRegister for City of Palo Alto Events & Workshops
March 1, 2017Find out more about tree care, sustainable landscaping, home composting, attractive alternatives to lawns and more. Take a tour of one of our open houses or the Wastewater Treatment Plant and join us for the Great Race for Saving Water!
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News ImagePower, Gas & Fiber Optic Service Disruptions
February 13, 2017Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.
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News ImageConsidering Solar?
December 1, 2016Take advantage of Palo Alto's Net Energy Metering before we reach the program cap!
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Carbon Neutral Certification
November 30, 2016The Climate Registry has verified Palo Alto's carbon neutral status for 2014.
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City of Palo Alto and GreenTraks Pilot Program Help Business Customers Conserve Water, Save Money during California Drought
November 30, 2016Pilot initiative enables City of Palo Alto Utilities customers, Tibco and CBRE/Cooley, to reduce water consumption by over 5 million gallons and save more than $75,000
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News ImageWater & Drought Update - Palo Alto Water Use Guidelines
May 24, 2016California's drought continues. Water use restrictions are in place for Palo Alto. Get current information here.
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City to Give $1 Million to School District if Palo Alto Wins Georgetown Competition
May 16, 2016On Monday, May 9, the Palo Alto City Council approved giving $1 million to the Palo Alto Unified School District (PAUSD) if the City wins the $5 million Georgetown University Energy Prize Competition.
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News ImageAnnual Walking and Mobile Gas Leak Survey In Progress
April 25, 2016This routine safety check is conducted every year out to ensure the safety of all who live and work in Palo Alto.
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News ImageCity of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer
April 15, 2016Utility ranked third out of more than 300 utilities nationwide for 2015!
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News ImageMayor Burt Asks Residents to Sign Pledge for Water Conservation
April 7, 2016Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!
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City of Palo Alto Ups its Energy-Saving Efforts, Ranks in Top Third in Georgetown University Energy Prize Competition
February 29, 2016Introducing new programs, tools and incentives to make saving energy personalized and no hassle. Palo Alto customers can help the City win the prize for an efficient, eco-friendly and carbon free future.
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City Responds to Drought Stressed Trees in Palo Alto
October 26, 2015Trees are stressed by drought throughout Palo Alto, and the City is taking action to prevent a catastrophic loss of our urban canopy.
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News ImageTrees Need Water (Especially) During Times of Drought
September 22, 2015Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


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News ImagePalo Alto Launches Home Efficiency Genie Program
July 30, 2015Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.
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News ImagePalo Alto Advances in $5 million Georgetown University Energy Prize
January 14, 2015Palo Alto is among a select number of communities across the nation leading the way on energy efficiency.
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News ImageCity of Palo Alto Leads the Way in Sustainability
January 12, 2015PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility
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News ImageCorrectly Dispose of Fats, Oils and Grease (FOG)
December 31, 2014FOG can clog pipes and damage property - Ensure that you are disposing of it correctly.
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UMS Terms & Conditions
October 21, 2014These are the terms and conditions for the City of Palo Alto Utilities Residential Rebate Programs
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News ImageCity Hall King Plaza Demonstration Garden
December 17, 2013A garden planted by community volunteers which showcases sustainable landscape principles for maximum environmental benefits.
( View our photo gallery. )
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News ImageCFL (Compact Fluorescent Lights) Information
December 12, 2013All information about CFL purchases, lighting options and disposal.
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News ImageLED's (Light Emitting Diode)
November 12, 2013LED lighting information
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Council Approves Major Renewable Solar Electric Purchase Agreements
June 18, 2013New contracts for 182.5 Gigawatt Hours of clean, green electric power send City full steam ahead down its path to a carbon-free future.
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News ImagePalo Alto's Solar PV Program is a National Achiever Again
May 31, 2013National rankings show Palo Alto is again among the top utilities nationwide for solar electric installations.
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News ImagePalo Altans Protecting the Planet---2013 Update
May 26, 2013Celebrate the Earth all the time! See the community's progress on our Climate Protection Plan and find links to events, programs and services you can take advantage of now!
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News ImageKeeping Cool In the Summer
April 25, 2013Stay comfortable and save energy with these tips.
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News ImageRead Your Own Meter? Annual check-ups are in May!
April 24, 2013Every year in May, the Utilities Department needs access to your meters to conduct its mandatory annual meter-reading audit on households where customers usually self-read the meters.
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News ImagePalo Alto ranks in Top 10 for Nationwide Water Conservation Challenge
April 22, 2013Over 16,000 residents made the pledge to be more efficient.
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News ImageHow Can a Renter Save Energy and Water?
April 10, 2013As a renter, you can't make major upgrades to your home. How do you save water and energy?
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News ImageEnergy Upgrade California
March 8, 2013Interested in upgrading your home? Questions about the Energy Upgrade California program? We have answers here.
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News ImageEnergy Saving Tips
March 1, 2013Tips for reducing energy use in your home.
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News ImageCauses for High Utilities Bills
February 14, 2013Find ways to save on your Utility bills!
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News ImageReduce High Winter Gas Bills
January 24, 2013Now that cold weather is here, use as many of these tips as possible to stay warm and save on natural gas!
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News ImageProject PLEDGE Donations Welcome
January 1, 2013By making a voluntary donation via your utilities bill you can help your Palo Alto neighbors who are experiencing an unexpected hardship and can't pay their bill.

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News ImageCredits for Solar Electric (PV) Customers
June 15, 2012State law mandates how customers who have solar electric or PV systems get credited for their system's generation. Let us know how you wish to receive this credit.
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News ImageBay Friendly Landscapes
May 30, 2012It's never been easier to have a beautiful, water efficient garden--Be Bay-Friendly!
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News ImageLucie Stern Demonstration Garden
March 15, 2012A beautiful, healthy space for the whole community to enjoy.
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News ImageEarth Day Festival and the Great Race for Saving Water
March 27, 2017Celebrate Earth Day with the community at a family-friendly festival and 5K fun run/walk to raise awareness about water resources, conservation and a healthy planet!
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News ImageWater Service Disruptions
March 15, 2017Updates on water service disruptions.
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News ImageCustomerConnect Pilot FAQ's
April 7, 2016Information and frequently asked questions about the Utilities CustomerConnect Pilot Program
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News ImageCity of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day Foundation
March 17, 2016Utility is recognized for second year in a row for demonstrating how trees and utilities can co-exist for community and citizen benefits.


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News ImageCalifornia Drought Update - Use Palo Alto 311 App for Water Waste Reporting
March 20, 2015Palo Alto 311 has been updated to include an option for water waste reporting.
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News ImageNew Landfill Gas-to-Energy Project in San Joaquin County Completed
November 13, 20144.3 megawatt project expected to generate clean energy to power nearly 2,600 local homes annually.


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News ImageTime of Use (TOU) Rate Information
November 25, 2013Time of Use (TOU) Rate Information
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News ImageHow to choose the right lights for my home
November 12, 2013Learn more information about how to shop for lighting, including CFL's, LED's and more.


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News ImagePalo Alto Adds Two New Large-Scale Solar Projects, 60 MW to Renewable Energy Portfolio
December 28, 2016Solar energy now supplying one-third of Palo Alto’s total electric needs each year!
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City of Palo Alto Participates in Live Demonstration of Emergency Response to Utility Line Strikes
June 9, 2016Senator Jerry Hill to Deliver keynote speech in support of public safety and legislation to strengthen California's dig laws
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News ImageEichler Energy Efficiency
January 15, 2014Own an Eichler? Here are some Eichler applicable rebates, tips and resources.
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News ImageCustomerConnect Portal Information
November 25, 2013Relevant information for the CustomerConnect Pilot Program online portal.
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News ImageAvoid Wasting Energy Through Vampire Loads and Game Consoles
October 25, 2013Find out how to avoid wasting energy through "phantom loads" and how much energy your video game console uses when it is OFF! Did you know that your set-top cable box uses as much energy as your refrigerator?
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News ImageRight Tree-Right Place Program
September 13, 2013Trees and power lines can co-exist! If you have a private tree conflicting with power lines, you have several options, including possible free removal and rebates for replacement.
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News ImageHow Does Your Water Use Compare?
May 13, 2013Save water for all of our futures. Find out how your water use compares with others.
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News ImageThings You Should Know When Hiring a Contractor
April 1, 2013Protect yourself from solar and energy efficiency scammers; use our contractor certification program at www.egia.org/paloalto or look here for more information.
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Watt Meters at Library
April 1, 2013Find out how much energy you are using and SAVE!
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News ImageCrossbores---Gas & Sewer Safety Inspection Program
February 26, 2013Since July 2011, the Utilities Department has been actively implementing the next phase of its gas-sewer crossbore inspection program.
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Water Cloudiness Does Not Impact Safety
February 15, 2013Every year there is work on the water supply system, typically in January. During this time, there may be a slight and temporary change in your water. This will not impact its safety or quality.
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Responsible Appliance Disposal (RAD) Info and Report
January 2, 2013Learn more about the City of Palo Alto's partnership with the federal Environmental Protection Agency's Responsible Appliance Disposal program and view the 2010 report.
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News ImageEarthquake Safety Tips
January 2, 2013Getting ready for an earthquake
( For more safety information )
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News ImageIdentity Theft
January 1, 2013A Guide To Prevention and What To Do If You Are a Victim
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News ImageRenewable Portfolio Standard Plan Before Council
October 24, 2012On December 12, 2011 Council adopted the plan as required by Senate Bill X1 2.
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News ImageSmart Landscape Watering
May 30, 2012Hot summer days are the perfect time to consider giving your landscape an irrigation make-over.
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News ImagePG&E Gas Pipeline Projects in Palo Alto
January 4, 2015Click here for more details on PG&E project activity in Palo Alto.
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How To Apply
October 21, 2014Application Instructions for the residential energy efficiency programs
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News ImageFinancing for Residential Efficiency Projects
April 10, 2013Find out about our financing program for residential efficiency programs.
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News ImageMy Utilities Account
April 10, 2013See information about your utility bill and usage online.
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