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We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

Information About Your Bill

Other Information That Can Be of Help

How Do I Contact the Right Person?

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We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities
Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:
Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm

UtilitiesCustomerService@cityofpaloalto.org


Power, Gas & Fiber Optic Service Disruptions

Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.


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Be Aware of Scam Utility Calls
Beware of fraudulent phone calls from scam artists claiming to be from the Utilities Department! Never provide payment or personal information over the phone. Hang up and call us at (650) 329-2161 to verify your account status if unsure.
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Palo Alto's Open House Takes Community Behind the Scenes

The City of Palo Alto hosted an Open House on July 3 to showcase some of the “behind the scenes” work that it takes to operate a city.


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CPAU Scores Top Marks with Residential Electric Customers
The research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
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City of Palo Alto Adds 20 MW Solar Energy to its Carbon-Neutral Electric Resources
Large-scale Frontier Solar project begins commercial operations.
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Annual Walking and Mobile Gas Leak Survey In Progress

This routine safety check is conducted every year out to ensure the safety of all who live and work in Palo Alto.



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City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer

Utility ranked third out of more than 300 utilities nationwide for 2015!



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Palo Alto Resident Installs Solar PV Array

Mayor Burt Asks Residents to Sign Pledge for Water Conservation

Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!


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Dripping Faucet

Trees Need Water (Especially) During Times of Drought

Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


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Palo Alto Launches Home Efficiency Genie Program

Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.



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CPAU Scores Top Marks for Customer Satisfaction
The City of Palo Alto Utilities (CPAU) scored top marks again in a nationwide survey of utility customers for large business customer satisfaction.
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City of Palo Alto Leads the Way in Sustainability

PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility



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Correctly Dispose of Fats, Oils and Grease (FOG)

FOG can clog pipes and damage property - Ensure that you are disposing of it correctly.


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City of Palo Alto Utilities Awarded Public Power Utility of the Year
City of Palo Alto Utilities is awarded Public Power Utility of the Year. Palo Alto Utilities has a long history of providing innovative and progressive programs on the cutting edge of environmental sustainability. Forward-thinking community support for renewable energy has encouraged development and growth of our comprehensive solar electric programs.


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Award-Winning Gas Safety Outreach
Your City Utilities were given the American Public Gas Association award of excellence in consumer education. Now test your knowledge of gas safety!
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Last Updated: Nov 16, 2017
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