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We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

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City of Palo Alto Utilities
Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:
Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm

UtilitiesCustomerService@cityofpaloalto.org


Last Updated: Feb 28, 2017
CONSUMER ALERT: 'CAN YOU HEAR ME' SCAMS
The Federal Communications Commission is alerting consumers to be on the lookout for scam callers seeking to get victims to say the word “yes” during a call and later use a recording of the response to authorize unwanted charges on the victim's utility or credit card account.
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Red Circle with Line Crossing over Words Phone Scams

CPAU Scores Top Marks with Residential Electric Customers
The research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
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Group thumbs up

Power, Gas & Fiber Optic Service Disruptions
Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.
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Considering Solar?
Take advantage of Palo Alto's Net Energy Metering before we reach the program cap!
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Carbon Neutral Certification
The Climate Registry has verified Palo Alto's carbon neutral status for 2014.
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City of Palo Alto Adds 20 MW Solar Energy to its Carbon-Neutral Electric Resources
Large-scale Frontier Solar project begins commercial operations.
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City to Give $1 Million to School District if Palo Alto Wins Georgetown Competition
On Monday, May 9, the Palo Alto City Council approved giving $1 million to the Palo Alto Unified School District (PAUSD) if the City wins the $5 million Georgetown University Energy Prize Competition.
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Annual Walking and Mobile Gas Leak Survey In Progress
This routine safety check is conducted every year out to ensure the safety of all who live and work in Palo Alto.
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City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer
Utility ranked third out of more than 300 utilities nationwide for 2015!
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Palo Alto Resident Installs Solar PV Array

Mayor Burt Asks Residents to Sign Pledge for Water Conservation
Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!
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Dripping Faucet

Trees Need Water (Especially) During Times of Drought
Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


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Palo Alto Launches Home Efficiency Genie Program
Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.
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CPAU Scores Top Marks for Customer Satisfaction
The City of Palo Alto Utilities (CPAU) scored top marks again in a nationwide survey of utility customers for large business customer satisfaction.
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City of Palo Alto Leads the Way in Sustainability
PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility
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Correctly Dispose of Fats, Oils and Grease (FOG)
FOG can clog pipes and damage property - Ensure that you are disposing of it correctly.
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