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We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

Information About Your Bill

Other Information That Can Be of Help

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Let Us Hear From You!
We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities
Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:
Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm

UtilitiesCustomerService@cityofpaloalto.org


Last Updated: Jun 5, 2017
Power, Gas & Fiber Optic Service Disruptions
Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.
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Community Workshop for Utilities Strategic Plan Update
The City of Palo Alto Utilities is hosting a community workshop to provide information on our Strategic Planning efforts and gather public input.
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City Promotes SunShares Discount Program on Solar, Zero Emissions Vehicles and EV Charging Equipment
Through limited time only group-buy, there is no better time to go solar or purchase a zero-emissions vehicle.
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Be Aware of Scam Calls
Beware of fraudulent phone calls from scam artists claiming to be from the Utilities Department! Never provide payment or personal information over the phone. Hang up and call us at (650) 329-2161 to verify your account status if unsure.
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Palo Alto's Open House Takes Community Behind the Scenes
The City of Palo Alto hosted an Open House on July 3 to showcase some of the “behind the scenes” work that it takes to operate a city.
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CPAU Scores Top Marks with Residential Electric Customers
The research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
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Group thumbs up

Considering Solar?
Take advantage of Palo Alto's Net Energy Metering before we reach the program cap!
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Carbon Neutral Certification
The Climate Registry has verified Palo Alto's carbon neutral status for 2014.
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City of Palo Alto Adds 20 MW Solar Energy to its Carbon-Neutral Electric Resources
Large-scale Frontier Solar project begins commercial operations.
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Annual Walking and Mobile Gas Leak Survey In Progress
This routine safety check is conducted every year out to ensure the safety of all who live and work in Palo Alto.
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City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer
Utility ranked third out of more than 300 utilities nationwide for 2015!
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Palo Alto Resident Installs Solar PV Array

Mayor Burt Asks Residents to Sign Pledge for Water Conservation
Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!
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Dripping Faucet

Trees Need Water (Especially) During Times of Drought
Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


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Palo Alto Launches Home Efficiency Genie Program
Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.
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CPAU Scores Top Marks for Customer Satisfaction
The City of Palo Alto Utilities (CPAU) scored top marks again in a nationwide survey of utility customers for large business customer satisfaction.
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