Publications

Utilities
2014 LED bulb coupon
Backflow Prevention Device Aid-Building Permit Application
Backflow Prevention Device Aid--Fire Dept Permit Application
Backflow Prevention Device Test Form---Utilities WGW Customers
Backflow Prevention Device--General Instructions and Contact Information
Backflow Prevention Device---List of Approved Testers
Backflow Prevention Standard WD-17
Backflow Prevention--Building Permits Inspection brochure
Backflow Prevention--Guide for Private Well Owners
Backflow Prevention--Well Destruction Application
Bank Draft Authorization Application
Before you dig...
Coordination of Utility & Street Work in the College Terrace Area
Eligible Contractors List for Solar Water Heating
Evaluation, Measurement and Verification Report FY 2013
Gas Leak Detection Walking Survey 2012
GULP Objectives, Strategies & Implementation
GULP Resolution april 2012
GULP Strategies and Objectives
LEAP Objectives & Strategies
Media Alert August 14, 2012 Charleston Road Signage Photo
Media Alert August 14, 2012 PG&E Project Traffic Delays
Palo Alto Recycled Water Project Description
Palo Alto's Urban Forest Program
PG&E Map of Day vs. Night Work--Line#109 Miranda/Foothill
PG&E Pipeline Replacement Project Notice--Charleston Road
PG&E Pipeline Replacement Project---Miranda/Foothill
PG&E Pipeline Replacement---Miranda---July Public Notice
PG&E Pipeline Replacement-Miranda-Tree Removal Locations
PG&E Project-Miranda-Vegetation Survey
Program For Emerging Technologies
Program for Emerging technologies
Quarterly Report for the Utilities Department
Rate Assistance Program Application
Sewer System Management Plan
Strategic Plan
University Ave Project
Urban Water Management Plan
Utilities at a Glance
Utilities Department Achievements and 2010 Initiatives
WIRP Guidelines
Bill Inserts
A collection of recent utilities bill inserts in PDF format. The months are listed alphabetically, not chronologically.
April 2013 Utilities and Community Announcements
April 2013: Carbon Neutral Portfolio
April 2013: Citywide Yardsale
April 2013: Commercial Before You Dig
April 2013: Commercial Rebates
April 2013: Crossword Puzzle
April 2013: Foothills Park Camp
April 2013: Police and Social Media
April 2013: Saving Water in Your Landscape
April 2013: Utility and Community Announcements
April 2014 Utilities and Community Announcements
April 2014: Commercial - Keep Green and Carry On
April 2014: CSD - Camp Palo Alto
April 2014: CSD - Summer Camps
April 2014: EOC - Earthquake Preparedness
April 2014: PWD - Composting
April 2014: PWD - Pests Workshop
April 2014: Residential - Keep Green and Carry On
August 2012 - Amnesty for Licensing Your Pets
August 2012 - Business Customer Utilities Rate Changes
August 2012 - Business Programs to Reduce Utilities Bill
August 2012 - Keeping Cool without Air Conditioning
August 2013 - Utilities and Community Announcements
August 2013: Ants and Garden Petst Taking Over?
August 2013: What Goes Where?
August 2014 Palo Alto Weekly Ad - 10% Water Use Reduction
August 2014: Beeautiful Gardens
August 2014: Keep Calm Save Water
August 2014: PWD - Commercial What Goes Where
August 2014: PWD - Love Our Bay
August 2014: PWD - Residential Household Hazardous Waste
August 2014: PWD - Street Repaving
August 2014: Utilities and Community Announcements
December 2012 Electric Crew on Storm Safety--Free Magnet
December 2012 Utility and Community Announcements
December 2012 Winter Storm Safety Tips
December 2012: Appliance Savings
December 2012: Commercial Green Business Leader
December 2012: Commercial Keep Your Cool
December 2012: Solar Water Heating
December 2013: Commercial Green Business Leader
December 2013: Commercial Keep Calm and Profit On
December 2013: Emergency Storm Prep
December 2013: Keep Calm and REAP On
December 2013: PWD HHW Station
December 2013: Utilities and Community Announcements
December 2013--Electric Crew Greetings & Safety Tips
February 2013 Utilities and Community Announcements
February 2013: Business Plug Loads
February 2013: Business Ways to Save
February 2013: Keep the Bay Clean
February 2013: Residential Plug Loads
February 2013: Be a Zero Waste Block Leader
February 2013: Call Before You Dig
February 2013: Crossword Puzzle
February 2013: Residential Efficiency Programs -- Lacey Lutes
February 2014 Utilities and Community Announcements
February 2014: Comm - Keep Calm & Profit On
February 2014: Keep Calm & Shine On
February 2014: PWD - Recycling Superheroes
February 2014: PWD - Storm Water Rebates
January 2013 Utility Community Announcements
January 2013: Business Reply Card
January 2013: New Residential Program Brochure
January 2013: Residential Reply Card
January 2013: Watershed Protection
January 2013: Zero Waste What Goes Where
January 2013: Business Calendar and Resolutions
January 2013: Business MYCPAU Kevin
January 2014 Utility and Community Announcements
January 2014: Commercial - Efficiency is Good Biz
January 2014: Fire - Racing Hearts
January 2014: Keep Calm and Carry Safely On
January 2014: PWD - Junk Mail Reduction
July 2012 Household Hazardous Waste Events
July 2012 Natural Gas Prices and Rates Have Changed!
July 2012 Refuse Rate Changes
July 2012 Your Water Rates
July 2012: Business Efficiency Programs
July 2013 Commercial Green Business Leader
July 2013 Commercial Water Rate Increase
July 2013 Emergency Water Supply & Storage Project Update
July 2013 Lower Your Water Bill
July 2013 Rate Changes--Commercial--Focus on Water
July 2013 Water Rate Increase
July 2013: Crossword Puzzle
July 2013: Utilities and Community Announcements
July 2013--Rate Changes--Focus on Water
July 2014 - Cutting Outdoor Water Use
July 2014 - No Rate Increases
July 2014: Utilities and Community Announcements
July 2014: PWD - Waste Free Party Planning
July 25 Palo Alto Weekly Ad - Lower Your Water Bills
June 2012 Controlling Pests
June 2012 Power Content Label
June 2012 Romel Antonio and Working on Water Supply
June 2012 Top 5 Ways to Save Energy
June 2012 Water Quality Report for 2011
June 2012 Water Supply Project Update
June 2013 -- Gas Meter Access Awareness
June 2013 -- Power Content Label
June 2013 -- Right Tree Right Place
June 2013 Utilities and Community Announcements
June 2013: Residential Crossword
June 2014 Utilities and Community Announcements
June 2014: Comm - Stop Water Leaks
June 2014: CPAU Ad Jorge Silva
June 2014: PWD - Water Waste
June 2014: Resi - Stop Water Leaks
March 2013 -- Utilities and Community Announcements
March 2013: Business Fix a Leak
March 2013: Business Water Efficiency
March 2013: Earth Day Utilities Multi-Insert
March 2013: Household Hazardous Waste
March 2013: Sustainable Gardening
March 2014 Utilities and Community Announcements
March 2014: COMM - Keep Calm and Save Water
March 2014: Great Race for Saving Water
March 2014: PWD - Sustainable Gardening Workshops
March 2014: RESI - Keep Calm and Save Water
May 2013 Utilities and Community Announcements
May 2013: Residential Integrated Pest Management
May 2013: Residential Lighting Comparison
May 2013: Residential Stormwater Rebates
May 2013: Gas Safety Brochure
May 2013: Residential Crossword
May 2014 Summer Energy & Water Efficiency Workshops (FREE!)
May 2014 Summer Pool Draining Tips
May 2014 Gas Safety Brochure
May 2014 Put Recyclables in their Place
May 2014 Utilities and Community Announcements
November 2012 Keeping Sewers Clear-MyCPAU Jorge
November 2012: Annual LED Holiday Light Giveaway
November 2012: Green Business Leader Awards
November 2012: My Utility Account Upgrades
November 2012: Project Pledge
November 2012: Small Business Leadership
November 2012: Street Sweeping
November 2012: Roasting Your Turkey for Thanksgiving
November 2012: Utility and Community Announcements
November 2013 Commercial -- Empowering the People
November 2013 Utilities and Community Announcements
November 2013: Commercial ZeroWaste Holiday Gift Giving
November 2013: FOG
November 2013: Keep Calm & Put Solar On
November 2013: Project PLEDGE
November 2013: Street Sweeping
November 2013: ZeroWaste Holiday Gift Giving
October 2012 - Business Efficiency Tips
October 2012 - Help Your Meter Reader
October 2012 - Holiday Gift Ideas
October 2012 - November Ballot
October 2012 - Prepare for Winter
October 2012 - Stop Water Leaks
October 2012 - Zero Interest Loans for Businesses
October 2013 -- Empowering the People
October 2013 -- Food Waste Reduction
October 2013 -- Friends of the Library
October 2013 -- Indoor Water Savings
October 2013 -- Plastic Bag Ordinance
October 2013 -- Street Maintenance
October 2013 Commercial -- Crossbore
October 2013 Commercial -- Food Waste Reduction
October 2013 Mini Insert -- Keep Calm & Rebate On
October 2013 Utilities and Community Announcements
September 2011 Keeping Sewers Clean And Safe is Our Job And Yours
September 2012: Commercial Zero Interest Loan Program
September 2012: Lovely Landscapes with Less Water
September 2012: BINGO for the Environment
September 2012: Bring Your Own Bag
September 2012: FREE Direct Installation of Efficiency Measures
September 2012: Pharmacy Take Back
September 2012: Storm Preparedness
September 2013 Utilities and Community Announcements
September 2013: Commercial Gas Meter Access
September 2013: Commercial Right Lights
September 2013: Correct Pharm Disposal
September 2013: Emergency Storm Prep
September 2013: Fire Prevention Week
September 2013: New Residential Program Brochure
September 2014: Power Content Label
September 2014: PWD - Annual Winter Storm Preparedness
September 2014: PWD - Medicine Disposal - No Drugs Down Drain
September 2014: Utility and Community Announcements
Business
Services for commercial customers, including information about LEED certification, LED and small-scale generation technologies. Learn to manage office data centers and plug loads as well as how to do your own Walk-Through Energy Audit of your business. Additional publications relevant to businesses can be found below in the sections labeled Fiber Programs, Commercial Advantage programs, PV Partners and Commercial Utilities Rates.
About Merck
Case Study of Energy Efficiency at Palo Alto Housing Corporation
Commercial Customer LEED Certification Workshop slide show
Customer Authorization Release Form 2010
Dark Fiber Brochure
Data Center Energy Use
Facilities Managers Meeting--January 2013--Six Emerging Technologies to Watch
Facilities Managers Meeting--January 2013--Six Emerging Technologies to Watch
Facilities Manager's Mtg: March 2014 - AutoGrid ECO Overview
Facilities Manager's Mtg: March 2014 - Development Services Strategic Plan
Facilities Manager's Mtg: March 2014 - Drought Update
Facilities Manager's Mtg: March 2014 - New Meterlinks Program
Facilities Mgr Meeting-June 2011-Graham Parker Presentation
Facilities Mgr Meeting-June 2011--Proposed Rate Adjustments
Facilities Mgr Mtg--June 2013--RCxIntro
Facilities Mgr Mtg--June2013--Enlighted Overview
Facilities Mgr Mtg-October2013-Changes to the 2013 California Energy Standards for Non Residential Buildings (Title 24)
Facilities Mgr's Meeting-June 2011--New Programs for Businesses
Facility Manager March 10; Boiler Update
Facility Manager Meeting, Aug 2012 Profitable Carbon Neutral Buildings
Facility Manager Meeting, March 10, 2011, PARC Sustainability
Facility Manager Meeting: January 2013-Demand Response Program Pilot
Facility Manager Meeting; Aug 2012 Carbon Neutral Plan for CPAU
Facility Manager Meeting; Aug 2012 HP Project
Facility Manager Meeting; Aug 2012 Planning and Building
Facility Manager Meeting; Aug 2012 Rate Changes
Facility Manager Meeting; March 2012; Demand Response
Facility Manager Meeting; March 2012; Space System Loral
Facility Manager Meeting; March 2012; Water Supply and Conservation
Facility Manager October 2011 - Commissioning Benefits
Facility Manager October 2011 - Energy Efficiency in California
Facility Manager October 2011 - Feed in Tariff
Facility Manager October 2011 - Laboratory Energy Efficiency Program
Facility Manager October 2011 - My Utilities Account
Facility Manager October 2011 - Waste Reduction
Facility Manager October 2011 - Water Demand Management
Facility Manager, March 10, 2011 Staff Presentation
Facility Manager, March 10, 2011, Stanford Industrial Park
Facility Managers Meeting-January 2013-Rebate Program Overview
Facility Managers Mtg: March 2014 - Business New Construction Program
Facility Managers Mtg--June 2013--Rates Update
Five Emerging Technologies
Light Emitting Diode (LED) Update
Loan Application
Loan Information
Merck Sustainability Overview
Office of Emergency Services
Office Plug Load
Palo Alto Fire Department
PLUG-In Incentive Handbook
PLUG-In Incentive Reservation Checklist
PLUG-In Incentive Reservation Data Sheet
PLUG-In Incentive Reservation Request Form
PLUG-In System Description Form
Retrocommissioning Class Material: Intro
Retrocommissioning Class Material: Skill 1 Utilities
Retrocommissioning Class Material: Skill 10 Control Competency
Retrocommissioning Class Material: Skill 2 Scoping
Retrocommissioning Class Material: Skill 3 HVAC
Retrocommissioning Class Material: Skill 4 System Concept
Retrocommissioning Class Material: Skill 5 Trending
Retrocommissioning Class Material: Skill 6 Functional Testing
Retrocommissioning Class Material: Skill 7 Data Analysis
Retrocommissioning Class Material: Skill 8 Energy Calculations
Retrocommissioning Class Material: Skill 9 ROI
Statewide And Palo Alto Business Customer Satisfaction Survey Results
Technical Reference Manual 2014
Technical Refernce Manual Spreadsheets 2014
Walk Through Energy Audit
Customer Service and Meter Reading
For uploads relating specifically to our customer service representatives and meter reading operations
Commercial Customer Service Agreement
Customer Reads Own Meter--program flyer
LATEST Meter Reading Schedule
New Customer Website Links and Contact Information
Request for Temporary Utilities Service
Residential Service Agreement
Revert to Owner Agreement
Sample Utilities Bill
Suspension of a Gas Meter
Underground Electric Line Replacement -- Hewlett Subdivision
Utilities Account Change
Utilities Account Closure Form
Emergency Water Supply Project
Draft EIR
EIR Authorization
El Camino Park
El Camino Park Before
El Camino Park During
El Camino Park Emergency Water Supply Project Sign
El Camino Park Groundbreaking Ceremony
El Camino Park Reservoir Project Sign
El Camino Park Reservoir--artist rendering
Emergency Water Supply Project Schedule
Fernando Before #1
Fernando Before #2
Fernando During #1
Final EIR
Hale Before #1
Hale Before #2
Matadero Before #1
Matadero Before #2
Matadero During #1
Mayfield Before Construction 1
Mayfield Before Construction 2
Mayfield Before Construction 3
Mayfield Before Construction 4
Mayfield Project Sign
Mayfield Pump During
Mayfield Pump Station During Construction 1
Mayfield Pump Station During Construction 2
Mayfield Reservoir--artist's rendering
Mayfield Schedule
Notice of Preparation
Peers During #1
Peer's Park Before #1
Peer's Park Before #2
Planning and Transportation Commission Meeting Presentation
Rinconada Before #1
Rinconada Before #2
Three Week Look Ahead Calendar for El Camino Park Project
Three Week Look Ahead Calendar for Mayfield Reservoir Project
Well Rehab Three Week Look Ahead Schedule
Well Signs
Environmental Rebates and Programs
Rebates and programs to reduce water and energy and cut greenhouse gases.
2009 LED Streetlight Pilot- City Hall Area Map
2009 LED Streetlight Pilot-Map of area near Colorado and Amarillo
2010 Electric Efficiency Potential
2010 Green Light Festival Finalists
Alternatives to Lawn Presentation
Alternatives to Lawn Tips and Resources
Alternatives to Lawn--How to Remove It
Approved Gas Utility Long-Term Plan (GULP)
Carbon Neutral Rap Lyrics---Palo Alto Electricity is 100% Carbon Free
Cost and Program Proposal Excel Workbook 2014
Course Map Great Race for Saving Water
DSM Programs Status Report for Fiscal Year 2012
Energy and Water Workshops
Energy Efficiency Program Results
Evaluation, Measurement and Verification Report for FY 2012
Evaluation, Measurement and Verification Report for Washing Machine Program FY 2011
Evaluation, Measurement, & Verification Report of Business Efficiency Programs
Every Day is Earth Day--April 2013
Geoexchange Heat Pump at the Children's Library
Graywater Workshop Presentation Fall 2014
Great Race for Saving Water 2013--FAQ
Great Race for Saving Water Flyer 2014
Great Race for Saving Water--Flyer & Savings Tips
Great Race for Saving Water--Memories Photo Presentation
Great Race to Save Water-5K Run Insert
Green Light Film Festival Poster
Greenlight Film Festival 2010 Logo Image Graphic
Growing a Healthy Garden
Innovation Program Application
Innovation Program Evaluation Criteria
Irrigation Basics Presentation
Irrigation Evaluation
L2L Graywater Resources & FAQs
Landscape Efficiency Statement and Water Use Calculations
Landscape Techniques
Landscaping Elements
LED/Induction Streetlight Pilot Presentation
Long-Term Electric Acquisition Plan Objectives & Guidelines 2011
Map of Civic Center LED Street Light Locations
Map of Midtown LED Street Light Locations
Plant Selection and Irrigation for Different Garden Needs
Plant Selection and Irrigation Needs Overview
Press Release--Emerging Tech Innovation Fund
Public Works Initiatives to Reduce Our Carbon Footprint
Qualified Water Efficient Landscaper Training 2013
QWEL Flyer
Recommended Energy Efficiency Potential for 2014 to 2023
Recycled Water Ordinance 2008
Recycled Water Ordinance Requirements
Refrigerator Recycling
Site Map Great Race for Saving Water
Slow the Flow Conference Agenda
Spring 2012 Bay Area Water Workshops
Techincal Reference Manual Spreadsheets
Technical Reference Manual 5-5-14
Utilities Initiatives Updates--Earth Day 2013
Utilities Overview & Summary of Services--May 2014
Vampire Load Flyer
Water Conservation Fall 2012 BAWSCA Class List
Water Heaters
What does a 10% Reduction Look Like
Commercial Advantage Program
We're offering rebates on a range of eligible equipment for every kind of business, so you can choose from our menu of eligible technologies and add up your benefits.
Business New Construction Rebate Application
Business New Construction Rebate Levels
Catalog
CI Energy Efficiency Program
Commercial Advantage Program Application 2012
Commercial Advantage Program Catalog
Cool Miser
Custom Rebate Specifications
Hospitality Efficiency Program Flyer
Keep Your Cool
Labs Energy Efficiency Program
Large Businesses Facility Assessment and Efficiency Installation Program
Rebates for Restaurants and Commercial Kitchens
Right Lights Plus Program
EcoHome
Appliances in the EcoHome
City Hall Demo Garden Presentation
EcoHome Informational Brochure
EcoHome Sign
Heating, Ventilating and Air Conditioning Savings
Insulation in the EcoHome
Intro to EcoHome Savings
Lighting in the EcoHome
PV Modules
Summary of Savings in the EcoHome
Water Savings in the EcoHome
Electric Vehicle
EV Charging Station Handout
EV Rate Sample Comparison
EV Submittal Request
Energy Efficiency (Smart Energy) for Residents
Residential Energy Programs
CPAU Approved CEE Residential Clothes Washer QPL December 15, 2013
Eco@Home Newsletter
Eligible List for Variable Speed Pool Controller Models
Eligible List of Variable Speed Pool Pump Motor models
Energy Efficiency Potential Study
Home Energy Report Program Evaluation
Home Energy Report Welcome Insert
Home Energy Report Welcome Insert
Hot Water Heater Purchase Flowchart
How to reduce the amount of energy your water heater is using.
Kill A Watt Information
LED Bulb Discount Ad and Coupon
Lighting Comparison
Low Income Programs
Low Income Programs Brochure
Multi-Family Direct Install Program
Program Application Form
Qualifying Measures Eligible for Rebates
Rebate Summary for CPAU, State and Federal
Residential New Construction Incentive Application
Residential Program Brochure
Responsible Appliance Disposal 2010 Report
Water Savings from Weather Based Irrigation Control Systems
Winter Heating Tips
Feed-In Tariff (Palo Alto CLEAN)
Palo Alto CLEAN -- List of Installers
Palo Alto CLEAN-- Program Application Packet
Palo Alto CLEAN Program Handbook
Palo Alto CLEAN--Eligibility Rules and Requirements
Palo Alto CLEAN--Interconnection Agreement
Palo Alto CLEAN--Map of PA Jurisdiction Boundary
Palo Alto CLEAN--Map of Roofs with Estimated 100kW Capacity
Palo Alto CLEAN--Power Purchase Agreement
Palo Alto CLEAN--Program Summary
Palo Alto CLEAN--Rule 27-Revised
Fiber Program
Commercial Fiber Licensing Services
Commercial Fiber Service Connection Fees
Fiber Optic Network to PAUSD---installation map
Fiber to PAUSD Installation Schedule-August-September 2013
Server Virtualization Rebate Application
PaloAltoGreen
PAG By Neighborhoods
PaloAltoGreen Overview Flyer-August 2013
PaloAltoGreen Program Explanation
PaloAltoGreen Terms and Conditions
PaloAltoGreen Update Letter-August 2013
PaloAltoGreen: 2013 Facilities
Photovoltaic (PV) Partners Program
2008 Solar Electric Achievements
City of PA Amendments to CA State Fire Marshall's PV Guidelines
CMUA PV Report for Calendar Year 2010
CMUA-wide 2011 Solar Electric Installations
Commercial Pre-Submittal Permit Checklist
Commercial PV Inspection Checklist
Feed in Tariff Response to Questions
Net Metering & Interconnection Agreement 6-4-14
Net Metering Billing Explanation
Net Surplus Energy Election Form
Net Surplus Energy Election Letter
Palo Alto Receives 2014 Best Solar Collaboration Award
Photovoltaic Electric Load Sheet
PV Amendments to State Fire Marshall Requirements
PV Commercial Checklist
PV Inspection Checklist
PV Partners Non-Residential Energy Efficiency Disclosure
PV Partners Performance Based Application
PV Partners Program Guidebook (7/1/14)
PV Partners Ranks in the Top 10 of Programs Nationwide (2008)
PV Partners Residential Energy Efficiency Disclosure
PV Partners Solar Program FAQ
PV Partners Standard Application Less Than 30 kW
PV Permitting Process Flowchart
PV Residential Checklist
PV Residential Expedited Permit Process
Residential Efficiency Checklist
Residential Pre-Submittal Check List
SB1 2013 Report to the CEC
SB1 Report
SEPA 2012 Report
Shading Data Entered into Power Clerk
Solar Power 101 for Residents Presentation (6/8/13)
Solar PV Interconnections--by Quarter
Solar Water Heating Program (SWHP)
Feed In Tariff Interconnection Agreement
Feed in Tariff Power Purchase Agreement
Feed In Tariff Program Summary
Feed In Tariff Rate Schedule
Feed in Tariff Rule 27
Low-Income Multifamily Case Study
Solar Investment Tax Credit FAQ
Solar Water Heating Diagrams
Solar Water Heating Eligible Contractors
Solar Water Heating for Homeowners
Solar Water Heating Inspection Checklist for Commercial and Multi-Family Customers
Solar Water Heating Program Application
Solar Water Heating Program Commercial Incentive Claim Form
Solar Water Heating Program Commercial Reservation Request
Solar Water Heating Program Contractor Participation Application
Solar Water Heating Program Handbook
Solar Water Heating Program Information for Contractors
Solar Water Heating Program Installation Checklist for Residents
Solar Water Heating Program Project Cost Affidavit
Solar Water Heating Program Project Cost Summary
Solar Water Heating Program Residential Incentive Claim Form
Solar Water Heating Program Step-by-Step Application Process
Solar Water Heating Program Technical Handbook
Solar Water Heating System Comparison Chart
Solar Water Heating Workshop Overview
Solar Water Heating Workshop--CALSEIA Presentation
SWH Residential Case Study
Google Fiber
1 - Infrastructure Information
2 - Infrastructure Access
3 - Construction Information
Media Alerts
Media Alerts for the Utilities Department
2012 Public Power Wind Award
Green Business Leader Award Presentation
HP Rebate August 2012
Media Alert---City Council Approves Changes to Award-Winning PAGreen Program
Media Alert--Comic Will Durst Makes Splash at 2014 Silicon Valley Water Conservation Awards
Media Alert-Dazzling Water & Energy Savings at PAOC and VMWare in Palo Alto
Media Alert---Enthusiasm Blooms at City Hall Demo Garden Opening
Media Alert--First Solar System Owner Renews Commitment
Media Alert--Foothill Expressway Closure--PG&E Project
Media Alert--Girl Scout Architects Build Model EcoHomes
Media Alert--Great Race for Saving Water Makes Big Splash
Media Alert--Little Cultural Ambassadors from China Visit CPAU
Media Alert-More Renewable Power Zips to Palo Alto-Johnson Canyon
Media Alert--Oshman JCC Solar System Third Largest in Palo Alto
Media Alert---Palo Altan Replaces 85 Year Old Toilet
Media Alert---Palo Alto Impacts from Yosemite Rim Fire
Media Alert---Palo Alto Mayor Honors Seven Green Business Leaders for 2013
Media Alert-Palo Alto Scores with Affirmed Triple A Bond Rating
Media Alert-Palo Alto Solar Rebates Head Off into Sunset
Media Alert---Palo Alto Utilities Ranks #1 Nationally in Large Customer Satisfaction
Media Alert--Palo Alto Water Efficiency Rebates Now Highest in Bay Area
Media Alert--Palo Alto Wins National Award for Gas Safety Education
Media Alert---PG&E Work to Get PIGs in Pipes--Alma&Oregon
Media Alert--Power-Sucking Vampires Descend on City Hall Tomorrow
Media Alert---SCAM WARNING--Ignore Calls Threatening Power Shutoff
MEdia Alert--SCVWD announces 20% water cutback target--Palo Alto still under 10% guideline
Media Alert-Singing Employees Herald Benefits of Public Power
Media Alert---Singing Pirates, Penguins & More Mob City Hall Plaza--Call 811!
Media Alert--Stop the Running Toilet! Great Race for Saving Water
Media Alert--Water Double Doozy-Mayors Challenge and Great Race
New LED Streetlights Around Town
PG&E Gas Venting Oct 24 and Night Valve Work Oct 24-29
Press Release---Council Approves CustomerConnect Pilot
Supplementary S&P Combined Utilities Report for Triple A Bond Media Alert
Supplementary S&P Sewer-Storm Drain Report for Triple A Bond Media Alert
Top Ten Cities in Water Conservation
Wanted--Public Input on 100% Green Power Purchases
Would You Believe? More PG&E Schedule Changes
My CPAU Ad Series
These are copies of the ads featuring various Utilities employees and the work that they do on behalf of our customer-owners.
Commercial Programs - Bruce Lesch
Customer Services---Michael Dehlinger
Electric Engineering Estimator - Daniel Ercolini
Electric Substation Crew
Electric Supply Planning-Shiva Swaminathan
Gas Supply Planning---Karla Dailey
Info Palo Alto - Sewer Field Services - Fili Castro
Low Income Programs-Leon Timmons
Meter Reading---Joseph Martin
Residential Energy Efficiency--Lacey Lutes
Residential Programs---Andrea Hart
Sewer Field Services--Fili Castro
Small Commercial Programs--Kevin Carley
Solar Programs--Lindsay Joye
Utility Locator - Kim Neff
Visitors Guide - Fall 2014 - WGW Emergencies - Jorge Silva
Water Efficiency Programs-Catherine Elvert
Water Supply Planning---Nico Procos
WGW Field Service Operations - Jorge Silva
WGW Senior Utilities Engineer - Romel Antonio
Power Content Labels
2008 Final Power Content Label
2009 Final Power Content Label
2010 Final Power Content Label
2013 Power Content Label
Power Content Label 2002
Power Content Label 2003
Power Content Label 2004
Power Content Label 2005
Power Content Label 2006
Power Content Label 2006
Power Content Label 2007 Final
Power Content Label 2011
Power Content Label 2012
Power Content Label 2013
Rate Changes Summer 2009
Electricity Presentation
Electricity Report
Gas Presentation
Gas Report
Palo Alto to Decrease Environmental Impact and Minimize Rate Changes
Proposed Rate Increase Overview Presentation
Rate Change FAQ
Refuse Presentation
Refuse Report
Residential Rate Comparison for Electricity and Natural Gas Bills
Wastewater Presentation
Wastewater Report
Water Presentation
Water Report
Rates Schedules for Utilities
As part of the City's proposed 2009-10 budget, and after careful consideration of financial revenues, expenses and reserves, the following rate increases took effect in July 2009:
Electric Utility Rate Comparison
FAQs Proposed Water and Wastewater Rates July 1, 2009
Gas Commodity Rate Schedule
Prop 218 Letter-Water & Refuse Rate Changes-August 2011
Prop 218 Notice for FY 2009-2010 [Instructions]
Prop 218 Water Rate Increase Notification Letter--April 2013
Prop 218 Water Rate Increase Notification Letter-May 2012
City Facility Utility Rates
Utilities rates schedules for City facilities
Compressed Natural Gas Service
Municipal Electric Service
Municipal Green Power Electric Service
Street Lights
Unmetered Electrical Service
Commercial Utility Rates
Utilities rates schedules for commercial customers
Dark Fiber Licensing Services ( For all new accounts after 9-18-2006 )
Dark Fiber Licensing Services ( For existing accounts prior to 9-18-2006 )
Dark Fiber Service Connection Fees
E-3 Electric Retail Rate for Customer-Owned Generation
Electricity - Large Commercial Electric Service
Electricity - Large Commercial Electric Time of Use Service
Electricity - Large Commercial Green Power Electric Service
Electricity - Medium Commercial Electric Service
Electricity - Medium Commercial Electric Time of Use Service
Electricity - Medium Commercial Green Power Electric Service
Electricity - Net Metering Net Surplus Compensation
Electricity - Small Commercial Electric Service
Electricity - Small Commercial Green Power Electric Service
Natural Gas - Large Commercial Gas Service - Market-based Commodity
Natural Gas - Large Commercial Green Gas Service
Natural Gas - Residential Master-Metered and Commercial Green Gas Service
Natural Gas - Residential Master-Metered and Commercial Natural Gas
Refuse - Commercial Refuse Collection
Refuse - Commercial Refuse Collection
Storm Drain - General Storm Drain and Surface Water Drainage
Wastewater - Commercial Wastewater Collection and Disposal
Wastewater - Commercial Wastewater Collection and Disposal - Industrial Discharger
Wastewater - Restaurant Wastewater Collection and Disposal
Water - Non-Residential Irrigation Water Service
Water - Residential Master-Metered and General Non-Residential Water Service
Miscellaneous Utility Rates
Utilities rates schedules for items not covered under other groupings.
Fire Service Connections
Hauled Liquid Waste Charges
Industrial Waste Laboratory and Analysis Charges
Reclaimed Water Service and Hauling
Water Service from Fire Hydrants
Residential Utility Rates
Utilities rates schedules for residential customers
Electric - Net Surplus Electric Compensation
Electric - Residential Time of Use Rate
Electricity - Net Metering Net Surplus Compensation
Electricity - Residential Electric Service
Natural Gas - Residential Gas Service
Natural Gas - Residential Green Gas Service
Rate Assistance Program Application-2011
Refuse - Domestic Refuse Collection
Storm Drain - General Storm Drain and Surface Water Drainage
Wastewater - Residential Wastewater Collection and Disposal
Water - General Residential Water Service
Service Calls, Connection Fees and Applicable Discounts
Utilities rates schedules for service calls and connection fees, as well as customer discounts
Customer Deposits
Dark Fiber Service Connection Fees
Electric Service Connection Fees
Gas Service Connection Fees
Residential Rate Assistance Program C-4
Service to City Employees C-3
Utility Service Calls
Wastewater Service Connection Fees
Water Service Connection Fees
Residential
Irrigation Basics for Homeowners Presentation
Project PLEDGE Application
Project PLEDGE Donor Form
Safety Information
Downloadable Utilities safety publications dealing with Electricity, Gas, Water and Wastewater.
2014 Gas Leak Survey Map
Call Before You Dig 2011
Call Before You Dig--USA Locator Color Chart
Crossbore Postcard--Fili Castro
Customer Owned Gas Service Line Notification
Electrical Safety Tips
Furnace Tune-Up Check List
Gas Pipeline Safety-2014
Gas Safety Mandarin
Gas Safety Spanish
Gas Safety Survey Comparison
Gas Safety Tips
Gas Safety--Homes with Slab Foundations
How To Keep Your Sanitary Sewer Working Properly
Keep Calm and Carry Safely On
Keep Calm and Prepare Safely On
Kids Water Saving Check List
Right Tree Right Place Program
Safety Detective Guide - Kids
Safety Materials Overview-July 2013
Sewer Backup Prevention
Sewer vs. Storm Drain
Storm Preparedness
Surge Suppressors Protect Valuable Electronics
Unsealed Electric Meters
Utility Meter Accessibility Requirements
Valentine's Day--Have a love affair with safety
Whole House Gas Test
Smart Grid
Customer Connect Visual
Utilities Engineering
Aurora Attacks--Protecting Your Equipment
California Avenue Business District - Major Utility Projects Map
Map of Current Major Utility Projects--2012
Electrical
Electric Capital Improvement Projects 2014-2018
Photo of Electric Utility Worker in Cherry Picker
Wood Pole Inspection Map
1. Electrical Standards
Standard Details
2009 Electric Standard Drawings - Complete Download
Direct Buried Conduit
DRAWING DT-CL-U-1031 - PADMOUNT CLEARANCE REQUIREMENTS
DRAWING DT-SE-U-1032 - UNDERGROUND SERVICE CONDUIT AND CABLE REQUIREMENTS
DRAWING DT-SS-C-1005 - CONCRETE TRANSFORMER PAD
DRAWING DT-SS-C-1028 - PRECAST CONCRETE PAD FOR LBC CABINET
DRAWING DT-SS-C-1029 - VAULT COVER WITH LADDER BAR
DRAWING DT-SS-U-1001 - INSTALLATION OF STEEL RISER CONDUIT ON WOOD POLE
DRAWING DT-SS-U-1001A - INSTALLATION OF PVC RISER ON WOOD POLE
DRAWING DT-SS-U-1002 - UNDERGROUND 0-600 VOLT JUNCTION BOXES
DRAWING DT-SS-U-1003 - UNDERGROUND DUCT LINES – TYPICAL TRENCH SECTION DETAILS
DRAWING DT-SS-U-1025 - MANDREL TESTING
DRAWING DT-SS-U-1026 - CONCRETE SWITCH PAD DETAIL
DRAWING SL-SS-C-1021 - STREET LIGHT FOUNDATION - 10' TO 14'
DRAWING SL-SS-C-1022 - STREET LIGHT FOUNDATION - 20' TO 25'
DRAWING SL-SS-C-1023 - STREET LIGHT FOUNDATION - 30'
DRAWING SL-SS-C-1024 - STREET LIGHT FOUNDATION - PEDESTAL TYPE
DRAWING SR-CL-O-1011 - SERVICE DROP CLEARANCE REQUIREMENTS
DRAWING SR-CL-O-1015 - MINIMUM GROUND CLEARANCES FOR RESIDENTIAL SERVICE DROPS
DRAWING SR-CL-O-1016 - GROUND CLEARANCES FOR COMMERCIAL SERVICE DROPS
DRAWING SR-CL-O-1017 - CLEARANCE FOR SERVICE POLE FOR SUPPLY SERVICE DROP
DRAWING SR-CL-O-1018 - CLEARANCES FROM SWIMMING POOLS, HOT TUBS AND SPAS
DRAWING SR-CN-O-1009 - TYPICAL OVERHEAD SERVICE INSTALLATION
DRAWING SR-CN-U-1010 - RESIDENTIAL UNDERGROUND SERVICE REQUIREMENTS
DRAWING SR-MT-E-1012 - REQUIRED MINIMUM CLEARANCES OF METER SOCKETS
DRAWING SR-MT-E-1013 - CLEARANCE FOR METER CABINET ENCLOSURES
DRAWING SR-MT-E-1014 - DIAGRAM OF CONNECTIONS, METER SOCKETS
DRAWING SR-MT-E-1035 Meter Installation in Residential Driveway
DRAWING SR-MT-M-1019 - VOLTAGE TRANSFORMER MOUNTING PLATE
DRAWING SR-TS-O-1006 - OVERHEAD TEMPORARY SERVICE
DRAWING SR-TS-O-1007 - TEMPORARY SERVICE OUTHOUSE
DRAWING SR-TS-U-1008 - UNDERGROUND TEMPORARY SERVICE
DRAWING SR-XF-E-1020 - TRANSITION CABINET
Electric Requirements Complete List of Drawings
Electric Standard Drawings - Section I
Electric Standard Drawings - Section II
Electric Standard Drawings - Section III
Electric Standard Drawings - Section IV
Electric Standard Drawings - Section V
Installation of PVC Riser Conduit on Wood Poles
Installation of Steel Riser Conduit on Wood Poles
Pad Mount Clearance Requirements
Pre-Cast Concrete Pad for LBC Cabinet
Vault Cover with Ladder Bar
CIP Projects
Electric Service Underground Conversion Conduit Installation Drawings
Electric Service Underground Conversion Specifications
Electric System Overview
Electric Underground District 45 Boundary Map
Electric Underground District 45 FAQ's
Electric Utility Completed Underground Conversion Projects Map
Electric Utility Proposed Capital Improvement Program Map
LED Streetlighting Conversion Project Map
General Drawings
General WGW Standard Details - Appendix A (Complete Download)
General Service Application Forms
A Guide to Water-Gas-Wastewater Utility Service Application
Application for Utility Disconnection prior to Demolition
Commercial / Multi-family - Water, Gas, Wastewater Utility Service Application - Load Sheet
Commercial / Multi-Family Application (Electric, Water, Gas, & Wastewater)
Commercial / Multi-family Project (Electric, Water, Gas, & Wastewater) - Application, Requirements & Installation Notes
Commercial/Multi-family Electric Service Application & Requirements
Declaration concerning Tenancy of Buildings prior to Issuance of a Demolition Permit
Electric Service Application Procedure
Electric Vehicle Charger Information
Guidelines for Residential Service Design Load Information
Residential - Water, Gas, Wastewater Utility Service Application - Load Sheet
Single Family Residential Application (Electric, Water, Gas, & Wastewater)
Single Family Residential Application (Electric, Water, Gas, & Wastewater) - Application, Requirements & Installation Notes
Single Family Residential Electric Service Application, Requirements, & Installation Details
Temporary Electric Service Application
Temporary Electric Service Application, Requirements, & Installation Details
Water Cross Connection Control Questionnaire
Natural Gas
Gas Pipeline Overview--Barron Park Focus
Gas System Overview
CIP Projects
Gas System Overview
GMR 19B-20-21 Project Map
Natural Gas Completed Capital Improvement Program Plan
Natural Gas Proposed Capital Improvement Program Plan
Project 18/19A - Gas Main Replacement Project, Notice of Construction Letter
Project 18/19A Location Map - Gas Main Replacement
Project 18/19A Street List
Wastewater
Call Before You Clear---For Sewer Back-ups Call City First!
Resolution re Revised Sanitary Sewer Management Plan=2013
Sewer System Management Plan--Revised Oct. 31, 2013
CIP Projects
Project 22/23 Construction Notice
Project 22/23 Location Map 2
Project 22-23 Overview
Sewer Main Replacement Project 22/23--Map 2
Sewer Project 22/23 Location Map 1
Wastewater Completed Capital Improvement Program Plan
Wastewater Proposed Capital Improvement Program Plan
Water
FAQ's on Water Supply Agreement
Recycled Water Final Notice of Preparation
CIP Projects
Completed Capital Improvement Program Plan Water Utility
El Camino Park Project Project Schedule
El Camino Project Sign
Emergency Water Supply & Storage Project--Community Presentation
Emergency Water Supply Project-Notice of Construction-Approved
Mayfield Project Sign
Mayfield Pump Station Augmentation Project Schedule
Project 23-24 Council Report 2317
Project 23-24 Notice and Maps
Project 23-24 Water Main Replacement Project
Proposed Capital Improvement Program Plan
Water Supply Project Overview
Water System Completed Projects Map--1986-2010
Well Rehabilitation Project Schedule
Water Specifications
Natural Gas Distribution System--2685
Water Specifications--2660
General
Complete Appendix A Docs for WGW Standard Specifications-2013
Complete Appendix B-Water Standard Details
Complete Wastewater Standards---1 Complete
Complete WGW Specification Standards--2013
Utilities Rules and Regulations
Utilities' rules and regulations for City of Palo Alto Utilities (CPAU) customers, as approved by City Council through the annual budget process. These utilities rules and regulations will be updated as changes occur.
RR01 Adoption of Rules
RR02 Definitions and Abbreviations
RR03 Description of Utility Services
RR04 Application for Service
RR05 Service Contracts
RR06 Establishment and Reestablishment of Credit
RR07 Deposits
RR08 Access to Premises
RR09 Disconnection, Termination and Restoration of Service
RR10 Meter Reading
RR11 Billing, Adjustments and Payment of Bills
RR13 Shortage of Supply and Interruption of Utility Services
RR15 Metering
RR16 Line Extensions
RR17 Conversion of Electric and Communication Facilities to Underground
RR18 Utility Service Connections and Facilities on Customers' Premises
RR20 Special Electric Utility Regulations
RR21 Special Water Utility Regulations
RR22 Special Gas Utility Regulations
RR23 Special Wastewater Utility Regulations
RR24 Special Refuse and Recycling Regulations
RR25 Special Storm and Surface Water Drainage Utility Regulations
RR26 Special Fiber Optic Utility Regulation
RR27 Generating Facilities Interconnection
RR29 Net Energy Metering Service and Interconnection
UWMP
Urban Water Management Plan
1981 Conservation Program Evaluation
1985 - 1995 Water Utility Plan
1989 Water Utility Plan
1990 Urban Water Management Plan
1992 Preliminary Assessment of Water Alternatives
1993 Water Integrated Resource Management Plan
1995 Urban Water Management Plan
1999 Water Wells Regional Storage and Distribution Study
2000 Preliminary Assessment of Water Resource Alternatives
2000 UAC Agendas and Minutes
2000 Urban Water Management Plan
2005 Urban Water Management Plan
2010 Final Urban Water Management Plan
Water Quality
Water Quality Reports
2003 Report
2004 Report
2005 Report
2006 Report
2007 Report
2008 Report
2009 Report
2010 Report
2011 Water Quality Report
2012 Water Quality Report
2013 Water Quality Report
Chromium 6 Summary from SFPUC
Coliform in Water FAQs
Copper in Water Supply Factsheet (EPA)
Keep Calm and Save Water
Lead in the Water Supply Factsheet (EPA)
Mitigated Negative Declaration for Recycled Water Project
Notice of Coliform Detection in May 2012 Water Sample
Recycled Water Facility Plan
Report 2009
Responses to Comments Recycled Water Project 5-27-09
Santa Clara Valley Water District Status Update
SFPUC Annual Meeting for Wholesale Customers and BAWSCA Power Point
SFPUC Cloudy Water Update Press Release-Dec 29 2008
Water Quality Report--Mandarin Translation
Water Quality Report--Spanish Translation
Backflow Prevention
Materials related to the Cross Connection (Backflow Prevention Devices) Program
Backflow Prevention Device Aid-Building Permit Application
Backflow Prevention Device Aid--Fire Dept Permit Application
Backflow Prevention Device Test Form---Utilities WGW Customers
Backflow Prevention Device--General Instructions and Contact Information
Backflow Prevention Device---List of Approved Testers
Backflow Prevention Inspection Guidelines--Building Dept.
Backflow Prevention Standard WD-17
Backflow Prevention--Building Permits Inspection brochure
Backflow Prevention--Guide for Private Well Owners
Backflow Prevention--Well Destruction Application
Well Permit Fee Calculation
Water/Drought
Water and Drought FAQ