Publications

Utilities
LED coupon
Revision Date: 12/5/2013
To assist customers who have to install a backflow prevention device on their water main, this building department permit application is being provided.
Revision Date: 4/1/2010
To assist customers who have to install a backflow prevention device on their water main, the Fire Service Permit Application is hereby provided.
Revision Date: 4/1/2010
This online form is for customers to use in reporting the test results for their backflow prevention devices.
Revision Date: 7/28/2009
This document is provided as a guide to assist customers with the process of installing a required backflow prevention device on their water main.
Revision Date: 12/27/2010
Names and contact info for companies that customers can hire to come test their backflow prevention devices to be sure they meet all requirements
Revision Date: 9/18/2014
Standard schematic for Reduced Pressure Assemby for Backflow Prevention Devices
Revision Date: 2/10/2011
Handy brochure outlining how to use the Building Department's automated system for scheduling inspection appointments.
Revision Date: 8/10/2010
A guide provided by Santa Clara County to inform private well owners of their rights and obligations, including backflow prevention.
Revision Date: 8/3/2010
Fillable PDF form - Bank Draft Authorization Application
Revision Date: 3/9/2012
Who to call to avoid accidentally damaging underground utilities.
Revision Date: 2/10/2011
EM&V for energy efficiency programs
Revision Date: 5/2/2014
Map for gas leak walking survey showing the portions of the City to be surveyed between April and November 2011.
Revision Date: 3/16/2011
Revision Date: 6/5/2014
Revision Date: 6/5/2014
Revision Date: 6/19/2014
Signage for PG&E gas transmission line project
Revision Date: 8/15/2012
Media Alert regarding traffic impacts from PG&E projects in south Palo Alto for week of August 14, 2012
Revision Date: 8/15/2012
Keeping Palo Alto Green.
Revision Date: 7/20/2007
Google Map, annotated by PG&E, to indicate the areas where day work vs. night work will be going on during the Line #109 replacement project along Miranda Avenue/Foothill Expressway/Junipero Serra Blvd.
Revision Date: 9/21/2012
Letter distributed to affected Palo Alto Utilities customers about PG&E's pipeline replacement project.
Revision Date: 5/19/2012
Flyer detailing the PG&E project (Sept. 2012-July 2013) along Miranda Avenue and the Foothill Expressway to replace their major gas transmission pipeline #109.
Revision Date: 4/10/2013
A copy of the notice letter distributed by PG&E in July to nearby residents and businesses describing their upcoming project and publicizing their Open House held on July 31, 2012 for all interested parties. This notice was also sent to all Palo Alto Neighborhoods groups.
Revision Date: 8/31/2012
Maps identifying locations of trees requiring trimming or removal to allow installation of new segments of PG&E's gas transmission pipeline #109.
Revision Date: 8/31/2012
Spreadsheet description of trees, shrubbery and other vegetation requiring trimming or removal required to allow the installation of several new segments of the PG&E gas transmission pipeline #109 along Miranda Ave. and the Foothill Expressway.
Revision Date: 8/31/2012
Revision Date: 8/18/2014
Revision Date: 8/18/2014
Most recent report on Utilities Department activities
Revision Date: 11/6/2012
Downloadable application for the Utilities Department's Rate Assistance Program, which offers rate reductions for customers with proven financial and/or medical need.
Revision Date: 7/3/2013
Revision Date: 11/18/2014
This Sewer System Management Plan (SSMP) describes the City of Palo Alto’s wastewater collection system management activities. The purpose of these activities is to: 1. Maintain and improve the condition of the collection system infrastructure, 2. Control infiltration/inflow (I/I) and provide appropriate sewer capacity, and to 3. Minimize the number and impact of sanitary sewer overflows (SSOs) that occur.
Revision Date: 7/13/2009
Utilities Department Strategic Plan; included in Council Memo 1880. Passed July 18, 2011
Revision Date: 7/25/2012
University Ave beautification project. Project overview and goals along with map. Public Works department project.
Revision Date: 3/27/2013
The City of Palo Alto's Urban Management Plan.
Revision Date: 7/20/2007
This is the pdf version of the updated Utilities at a Glance brochure that gives a general overview of the City's various utility operations (electric, gas, water, wastewater and refuse/recycling) and some basic resource usage and contact information.
Revision Date: 12/31/2013
Update to Council and Community on Utilities Department Achievements and Initiatives for 2010
Revision Date: 3/4/2010
Revision Date: 6/19/2014
Bill Inserts
A collection of recent utilities bill inserts in PDF format. The months are listed alphabetically, not chronologically.
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of April 2013.
Revision Date: 4/1/2013
Be proud of your power!
Revision Date: 3/20/2013
Buy and sell here!
Revision Date: 3/20/2013
Avoid hitting utility lines by calling 811.
Revision Date: 3/20/2013
Get rebates for upgrading your equipment.
Revision Date: 3/20/2013
What do you know about electricity?
Revision Date: 3/20/2013
Find out what's going on at Foothills Park
Revision Date: 3/20/2013
Find out how to contact the police through Facebook and Twitter
Revision Date: 3/20/2013
Make your landscape lovely and low-water using
Revision Date: 3/20/2013
Find out what's happening!
Revision Date: 3/20/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of April 2014.
Revision Date: 4/2/2014
Insert for commercial customers with a list of important websites related to earth day and staying green.
Revision Date: 3/24/2014
Info about Camp Palo Alto for preschoolers
Revision Date: 3/24/2014
Learn more about summer camps offered this summer through CSD
Revision Date: 3/24/2014
Find out how composting can help save water!
Revision Date: 3/25/2014
Learn how to control pests in a safe way by attending workshops
Revision Date: 3/24/2014
Useful websites for residents on rebates and being green for earth day
Revision Date: 3/24/2014
During the month of September, Palo Alto residents can license their dogs with no citations, late fees or penalties. After this period, owners of unlicensed dogs are subject to late fees and/or citations.
Revision Date: 8/1/2012
Find out more about the recent rate changes that affect businesses.
Revision Date: 8/1/2012
Find out more ways that CPAU can help your business reduce utility bills.
Revision Date: 8/1/2012
Reduce your utility bill and stay comfortable this summer.
Revision Date: 8/1/2012
Get the latest announcements about your utilities and other activities around town!
Revision Date: 8/7/2013
Got bugs? Get rid of them using less toxic pest control methods available at all the places on this handy list of local garden suppliers.
Revision Date: 8/7/2013
Confused on where recycling needs to go? Find out!
Revision Date: 8/7/2013
Revision Date: 8/4/2014
Revision Date: 8/4/2014
Revision Date: 8/4/2014
Revision Date: 8/4/2014
Season's Greetings from the CPAU Electric Substation Crew, reminding you what to do if the power goes out. Free "important contacts" magnet available by calling.
Revision Date: 11/26/2012
View the messages that are printed on this month's Utilities bills for important announcements about your utilities and local community events.
Revision Date: 11/30/2012
Be prepared for bad winter weather and the power outages that can come with it. After reading, keep this checklist handy as a reference.
Revision Date: 11/26/2012
Get money back when purchasing efficient appliances for your home.
Revision Date: 11/27/2012
How your business can win accolades for being a green business leader in 2013.
Revision Date: 11/27/2012
Get savings for letting us install LED case lighting, new motors and other efficiency measures for your business's cooling units.
Revision Date: 11/27/2012
Save on natural gas bills by installing a solar water heating system
Revision Date: 11/27/2012
How your business can win accolades for being a green business leader in 2014.
Revision Date: 12/2/2013
Follow the URL to find out how your business can increase it's bottom line with utility rebates offered to small business.
Revision Date: 12/2/2013
Safety Tips for emergency situations during winter storms, including best ways to prepare and how to respond to power outages.
Revision Date: 12/2/2013
Learn more about the residential energy assistance program offered by utilities
Revision Date: 12/2/2013
Learn more about the new improvements and hours at the Household Hazardous Waste Station
Revision Date: 12/2/2013
Get the latest announcements about your utilities and other activities around town!
Revision Date: 11/26/2013
Season' Greetings from the Utilities Electric Substation Crew, along with tips for staying safe during storms.
Revision Date: 11/20/2013
Revision Date: 12/2/2014
These important announcements appear on the front of this month's utilities bill.
Revision Date: 2/5/2013
Make sure your business avoids wasting electricity by managing your plug loads.
Revision Date: 1/23/2013
Find the best ways for your business to save on energy
Revision Date: 1/23/2013
Dispose of your medications the right way to keep our bay clean
Revision Date: 1/23/2013
Reduce your electric use by avoiding vampire waste
Revision Date: 1/23/2013
Find out how to lead your community in reducing waste
Revision Date: 2/13/2013
Call 811 BEFORE you dig in your yard!
Revision Date: 1/23/2013
Can you complete our new crossword puzzle?
Revision Date: 1/23/2013
Find out more about our residential efficiency programs
Revision Date: 1/23/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of February 2014.
Revision Date: 2/6/2014
Find out how your business can increase it's bottom line with utility rebates offered to small business.
Revision Date: 1/21/2014
LED discount coupon.
Revision Date: 1/16/2014
Zero Waste events that make recycling easy.
Revision Date: 1/16/2014
Get rebates on green roofs, rain barrels, cisterns and permeable paving
Revision Date: 1/21/2014
Each month a series of important announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month.
Revision Date: 7/2/2013
Let us know if you are interested in any assistance or rebates!
Revision Date: 12/27/2012
Residential energy and water rebate and efficiency program brochure
Revision Date: 12/11/2012
Let us know if you are interested in any of our programs!
Revision Date: 12/27/2012
How can you help to keep our water supplies safe?
Revision Date: 12/27/2012
What should you put in which can?
Revision Date: 12/27/2012
Businesses: Here is your 2013 calendar--resolve to save!
Revision Date: 12/11/2012
Your utility is here to help businesses get into focus and save!
Revision Date: 12/11/2012
News items printed on this month's bills.
Revision Date: 1/2/2014
Find out about the rebate programs UTL offers to small biz for water and energy efficiency
Revision Date: 12/19/2013
The Palo Alto Fire Department is launching the spot the box campaign. These "boxes" are life-saving automated external defibrillators (AEDS). Spot the AED box and help save lives.
Revision Date: 12/19/2013
Be a home safety detective by using this checklist to makes sure your home is utility safe.
Revision Date: 12/19/2013
Find out how to stop receiving junk mail.
Revision Date: 12/19/2013
Everything you need to know about what constitutes household hazardous waste and how to get rid of it.
Revision Date: 7/2/2012
Important news; your natural gas prices and rates have gone up. Find out the good news behind the rate increases.
Revision Date: 7/2/2012
Information on the refuse rate increase. Our refuse rates don't just pay for garbage. Find out more about the other services these rates pay for.
Revision Date: 7/2/2012
Find out why water rates have increased and how you can take control of your water bill with rebates and other money saving programs.
Revision Date: 7/2/2012
Let us help you improve your bottom line with our energy and water efficiency programs
Revision Date: 7/2/2012
How your business can win accolades for being a green business leader in 2014.
Revision Date: 7/2/2013
Find out why water rates have increased.
Revision Date: 7/2/2013
Get the latest news about this multi-year project to expand and improve our emergency water supply system.
Revision Date: 7/2/2013
Details about what residents can do to control their water bills.
Revision Date: 7/2/2013
Infographic poster about July 2013 rate changes, focusing on water rate increase and targeted to commercial customers.
Revision Date: 6/14/2013
Find out why water rates have increased.
Revision Date: 7/2/2013
Can you complete our new crossword puzzle?
Revision Date: 7/2/2013
Information on local events and announcements for July 2013.
Revision Date: 7/2/2013
it's not secret - cutting back on outdoor water use tips
Revision Date: 6/27/2014
good news! no rate increases
Revision Date: 6/27/2014
planning a party? find out how to plan a zero waste party!
Revision Date: 6/27/2014
Ants and insects taking over your home? Find out how to control them sustainably.
Revision Date: 6/4/2012
Where did Palo Alto get its electric supplies in 2011? Find out here.
Revision Date: 6/4/2012
Our own employees talk about working on the Water Supply project.
Revision Date: 6/4/2012
The top 5 ways you can reduce your energy use and utility bill, while comparing higher on the Home Energy Reports!
Revision Date: 6/4/2012
Find out what was in your water during 2011.
Revision Date: 6/14/2012
Timelines and schedules for the water reliability supply project.
Revision Date: 6/4/2012
Clear meter access is the law. If you can't easily spot your meters, neither can we.
Revision Date: 5/28/2013
Where did Palo Alto get its electric supplies in 2012? Find out here.
Revision Date: 5/28/2013
Trees and power lines can coexist. Find out if you are eligible for the Right Tree Right Place Program
Revision Date: 5/28/2013
Monthly announcements on utilities bill
Revision Date: 5/31/2013
Your monthly crossword for June 2013!
Revision Date: 5/28/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of June 2014.
Revision Date: 6/5/2014
Keep your water bill under control by eliminating these costly leaks.
Revision Date: 6/3/2014
You are part of our team! Read Jorge Silva's perspective on handling FOG
Revision Date: 6/3/2014
Where does your water go beyond the drain?
Revision Date: 6/3/2014
Keep your water bill under control by eliminating these costly leaks.
Revision Date: 6/3/2014
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of March 2013.
Revision Date: 2/28/2013
Fix your water leaks and lower your bills!
Revision Date: 2/19/2013
Find out how your business can save on water use (and your utilities bill!)
Revision Date: 2/19/2013
Find out how to help the earth in our 5k Great Race for Water and Sustainability Index Curve. Don't forget the Crossword Puzzle!
Revision Date: 2/19/2013
Where do you safely get rid of that waste? Find out here.
Revision Date: 3/4/2013
Find out how to garden in a beautifully sustainable way.
Revision Date: 3/4/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of March 2014.
Revision Date: 3/4/2014
Part of our ongoing Keep Calm campaign, this newest insert reminds our customers to easy ways to save water regardless of drought conditions or no drought conditions.
Revision Date: 3/3/2014
Info on CPAU second annual great race for saving water.
Revision Date: 3/3/2014
get more info on our sustainable gardening workshops and dates
Revision Date: 3/3/2014
Part of our ongoing Keep Calm campaign, this newest insert reminds our customers to easy ways to save water regardless of drought conditions or no drought conditions.
Revision Date: 3/3/2014
A copy of the announcements of important information and events that appears on the monthly utilities bill.
Revision Date: 5/3/2013
Find out how to get rid of pests the safe and sustainable way!
Revision Date: 4/19/2013
Find out the costs to purchase and operate LED, CFL and incandescent lighting.
Revision Date: 4/19/2013
Get rebates on green roofs, rain barrels, cisterns and permeable paving
Revision Date: 4/19/2013
Be safe with natural gas!
Revision Date: 4/19/2013
Your monthly crossword for May 2013!
Revision Date: 4/19/2013
Check out the upcoming free workshops available to you this summer on topics including solar energy, landscape improvements and creating a "net zero" energy household.
Revision Date: 4/29/2014
Be sure the chemicals in your pool don't pollute our Bay and kill local plants and animals. Get the lowdown on proper pool drainage.
Revision Date: 4/29/2014
New and improved version of our "everything you should know about gas safety but didn't even realize you should ask!" brochure. A must-read.
Revision Date: 6/30/2014
latest what, when and where of recycling---check it out!
Revision Date: 4/29/2014
Copy of announcements appearing on this month's utilities bills.
Revision Date: 4/29/2014
Operations Field Supervisor Jorge Silva reminds everyone that keeping sewers clear is a team effort. Avoid clogging toilets and sinks with materials that should go in the trash.
Revision Date: 10/23/2012
Get your free LED holiday lights! Exchange a working strand of incandescent lights for LEDs at Palo Alto Hardware or Peninsula Hardware.
Revision Date: 10/31/2012
Find out how your business can be a green leader!
Revision Date: 10/31/2012
Your online utility bill payment and information source just got better!
Revision Date: 10/31/2012
Help your neighbors pay their utility bills during a crisis.
Revision Date: 10/31/2012
How your small business can win the race and save the green!
Revision Date: 10/31/2012
Help us keep your streets clean and gutters free of rain during street sweeping times.
Revision Date: 10/31/2012
A great recipe for roast turkey and tips to keep your sewer lines free of grease and clogs while cooking.
Revision Date: 10/31/2012
Monthly announcements appearing on the Utilities bill. Lots of good info!
Revision Date: 11/1/2012
October is public power and natural gas month. City of Palo Alto Utilities has empowered the people for over 100 years.
Revision Date: 10/31/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of November 2013.
Revision Date: 10/31/2013
Deck the halls with less waste this year. Get tips on how to reduce waste at work.
Revision Date: 10/31/2013
Think before you pour- all pipes lead to the bay. Raw sewage can enter storm drains, creeks and the Bay, and harm wildlife.
Revision Date: 10/31/2013
Learn more about our solar rebates
Revision Date: 10/31/2013
Help your neighbors pay their utility bills during a crisis.
Revision Date: 10/31/2013
Help us keep your streets clean and gutters free of rain during street sweeping times.
Revision Date: 10/31/2013
Purchasing and wrapping holiday presents the sustainable way!
Revision Date: 10/31/2013
Revision Date: 10/23/2014
Revision Date: 10/23/2014
Revision Date: 10/27/2014
Revision Date: 10/23/2014
Revision Date: 10/23/2014
How can a business reduce its energy use and utilities bill?
Revision Date: 9/27/2012
What you can do to help ensure your utility meters are read quickly and efficiently
Revision Date: 9/27/2012
Purchasing and wrapping holiday presents the sustainable way!
Revision Date: 9/27/2012
Information you need when preparing to vote in November
Revision Date: 9/27/2012
Reduce your natural gas bills with these tips
Revision Date: 9/27/2012
Keep your water bill under control by eliminating these costly leaks.
Revision Date: 9/27/2012
Businesses: Get a ZERO interest loan from the Utilities Department for installing electric efficiency measures!
Revision Date: 9/27/2012
October is public power and natural gas month. City of Palo Alto Utilities has empowered the people for over 100 years.
Revision Date: 9/30/2013
Don't let good food go to waste. Learn how to create delicious meals and reduce your food waste by attending workshops offered by zerowaste.
Revision Date: 9/30/2013
Friends of the library book sale
Revision Date: 9/30/2013
Palo Alto water makes an amazing journey to get to your tap. Learn about rebates and ways to save.
Revision Date: 9/30/2013
Starting November 1, 2013 Palo Alto establishments will ban single-use plastic checkout bags.
Revision Date: 9/30/2013
Infographic of PWD street improvement projects.
Revision Date: 9/30/2013
Toilet or sink backing up? Call the City FIRST! (650) 496-6995
Revision Date: 9/30/2013
Don't let good food go to waste. Find out how to reduce, recycle and compost your food waste.
Revision Date: 9/30/2013
Learn more about the energy rebates we offer.
Revision Date: 9/30/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of October 2013.
Revision Date: 10/31/2013
Revision Date: 10/7/2014
Revision Date: 10/7/2014
Revision Date: 10/7/2014
Revision Date: 10/7/2014
Revision Date: 10/7/2014
Do you know what to do with a sewer blockage? Find out here.
Revision Date: 8/31/2011
Get a zero interest loan for adding electric efficiency to your business!
Revision Date: 8/30/2012
Make your garden a California one!
Revision Date: 8/30/2012
Black out this BINGO card to show how green you are!
Revision Date: 8/30/2012
Avoid waste by bringing your own bag whenever you shop
Revision Date: 8/30/2012
Businesses--get your free shower heads, faucet aerators, vending and cooling misers and pre-rinse spray valves here!
Revision Date: 8/30/2012
Recycle your old medications the safe and environmentally correct way!
Revision Date: 8/30/2012
Be prepared for that next storm. Get tips and advice.
Revision Date: 8/30/2012
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of September 2013.
Revision Date: 9/2/2013
Clear meter access is the law. If you can't easily spot your meters, neither can we.
Revision Date: 9/3/2013
See your business in a new light! Get a free energy survey and instant rebates based on recommendations for your business before Dec 31, 2013.
Revision Date: 9/3/2013
Old pills piling up? Learn how to safely dispose of old medicines the safe and environmentally correct way.
Revision Date: 9/3/2013
Safety Tips for emergency situations during winter storms, including best ways to prepare and how to respond to power outages.
Revision Date: 9/3/2013
Join the Firefighters for a pancake breakfast. Fire prevention week is Oct. 6-12
Revision Date: 9/3/2013
Residential energy and water rebate and efficiency program brochure
Revision Date: 9/3/2013
Each month a series of important announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month.
Revision Date: 9/2/2014
Business
Services for commercial customers, including information about LEED certification, LED and small-scale generation technologies. Learn to manage office data centers and plug loads as well as how to do your own Walk-Through Energy Audit of your business. Additional publications relevant to businesses can be found below in the sections labeled Fiber Programs, Commercial Advantage programs, PV Partners and Commercial Utilities Rates.
Revision Date: 7/28/2014
Case Study of Hospitality Program successes in helping Palo Alto Housing Corporation save money
Revision Date: 10/11/2012
This is a copy of the presentation slides from the workshop offered by Utilities Marketing Services to our commercial customers on LEED certification. These slides are meant to be used by customers who attended this workshop and not the general public.
Revision Date: 7/16/2009
Fiber Optic Program Brochure
Revision Date: 10/7/2010
Reduce energy in data centers
Revision Date: 5/20/2009
Esource Consulting specialist Spencer Sator gives an overview of new efficiency technologies for large commercial applications that will make a big difference.
Revision Date: 1/17/2013
Esource Consulting specialist Spencer Sator gives an overview of new efficiency technologies for large commercial applications that will make a big difference.
Revision Date: 1/17/2013
overview of ECO autogrid
Revision Date: 3/11/2014
Development services strategic plan powerpoint presentation
Revision Date: 3/11/2014
drought update powerpoint presentation
Revision Date: 3/11/2014
new meterlinks program powerpoint presentation
Revision Date: 3/11/2014
PowerPoint presentation from talk given by Graham Parker (Senior Staff Engineer, Pacific Northwest National Lab--DOE) to the Utilities Key Account Facilities Managers Group on new and emerging technologies
Revision Date: 6/23/2011
Presentation on proposed electric, gas, water and wastewater rate changes effective July 1, 2011.
Revision Date: 6/23/2011
Presentation on retrofitting buildings to make them operate to maximize energy efficiency.
Revision Date: 6/14/2013
Presentation outlining new efficiency improvement programs and incentives for large commercial customers.
Revision Date: 6/23/2011
Information from the Bay Area Air Quality Management District on Boiler Requirements
Revision Date: 3/17/2011
How to make your building carbon neutral and make money
Revision Date: 8/16/2012
Palo Alto Research Center Sustainability
Revision Date: 3/22/2011
Presentation by Karla Dailey about the Demand Response Program available to large commercial customers
Revision Date: 1/17/2013
Discussion of the proposed plan to move the electric utility to a carbon neutral portfolio.
Revision Date: 8/16/2012
Energy efficiency project at a new data center at HP
Revision Date: 8/16/2012
The planning process in Palo Alto explained.
Revision Date: 8/16/2012
Utility rate changes affecting businesses for FY 2013
Revision Date: 8/16/2012
Demand Response Program for 2012
Revision Date: 3/12/2012
Presentation on Space System Loral at the March 2012 Facility Manager Meeting
Revision Date: 3/12/2012
Water Supply and Conservation Requirements in a Dry Year; 2012
Revision Date: 3/12/2012
Facility Manager Building Commissioning
Revision Date: 10/25/2011
Energy Efficiency in California
Revision Date: 10/25/2011
Facility Manager Meeting, Feed in Tariff Presentation
Revision Date: 10/25/2011
Facility Manager Meeting - Laboratory Energy Efficiency Program
Revision Date: 10/25/2011
Facility Manager Meeting - My Utilities Account
Revision Date: 10/25/2011
Facility Manager - Waste Reduction
Revision Date: 10/25/2011
Facility Manager - Water Demand Management
Revision Date: 10/25/2011
Presentations on PaloAltoGreen, Zero Interest Loan Program, and Demand Response
Revision Date: 3/17/2011
Presentation on PARC (Stanford Palo Alto Research Center)
Revision Date: 3/17/2011
An overview of the many rebate programs and services available from CPAU for our larger commercial customers.
Revision Date: 1/17/2013
Business New Construction Program powerpoint presentation
Revision Date: 3/11/2014
Presentation on Rates at Facility Managers Meeting--June 2013
Revision Date: 6/12/2013
Revision Date: 7/28/2014
LED Updates from Esource
Revision Date: 5/20/2009
Revision Date: 11/25/2014
Electric efficiency no interest loan application for businesses
Revision Date: 9/19/2011
Information for the no interest electric efficiency loan program
Revision Date: 9/19/2011
Revision Date: 7/28/2014
Revision Date: 7/28/2014
Managing office plug load energy use
Revision Date: 5/20/2009
Revision Date: 7/28/2014
Guidebook for the PLUG-In Incentive Program
Revision Date: 8/13/2008
Checklist of required supporting documentation
Revision Date: 8/13/2008
Project data form for PLUG-In Incentive reservation
Revision Date: 8/13/2008
Form for PLUG-In Incentive Reservation
Revision Date: 8/13/2008
Description of cogeneration system for PLUG-In Incentive
Revision Date: 8/13/2008
Ten key retrocommissioning skills - introduction powerpoint
Revision Date: 3/21/2014
skill 1: Benchmarking and utility analysis ppt
Revision Date: 3/21/2014
Skill 10: control competency
Revision Date: 3/21/2014
skill 2: the ability to scope a building ppt
Revision Date: 3/21/2014
skill 3: familiarity with fundamental principles
Revision Date: 3/21/2014
skill 4: understanding the system concept
Revision Date: 3/21/2014
Skill 5: Trending and data logging
Revision Date: 3/21/2014
Skill 6: Functional testing
Revision Date: 3/21/2014
Skill 7: Data analysis
Revision Date: 3/21/2014
Skill 8: Energy calculations
Revision Date: 3/21/2014
Skill 9: Payback and ROI analysis
Revision Date: 3/21/2014
A sample of Palo Alto business customers were surveyed by telephone by RKS Research and Consulting as part of a statewide customer satisfaction survey conducted by California Municipal Utilities Association (CMUA).
Revision Date: 6/21/2006
2014 Technical Reference Manual
Revision Date: 5/1/2014
Technical Reference Manual Spreadsheets
Revision Date: 5/1/2014
Revision Date: 11/25/2014
Walk Through Energy Audit for Businesses
Revision Date: 10/21/2008
Customer Service and Meter Reading
For uploads relating specifically to our customer service representatives and meter reading operations
Request for Commercial Utilities Service
Revision Date: 5/23/2012
Explains the reasons for and process involved with the Customers Read Your Own Meter program
Revision Date: 2/14/2014
A calendar listing the meter-reader routes for each day.
Revision Date: 12/15/2014
Utilities department website links and contact information for new customers.
Revision Date: 8/29/2012
Form to request temporary utilities service and explain who will pay for the service.
Revision Date: 5/23/2012
Request new residential utilities service
Revision Date: 7/8/2014
Form to transfer utility service back to the owner once a tenant leaves.
Revision Date: 5/23/2012
Sample of a utilities' bill
Revision Date: 8/14/2012
Form needed to suspend natural gas service
Revision Date: 4/23/2013
Underground electric line replacement, Hewlett subdivision
Revision Date: 9/5/2012
Add or remove an authorized user to your account i.e. Spouse, Child, Caretaker, Roommate and even Personal Assistant.
Revision Date: 5/23/2012
Complete form when moving out of a utility service account (address).
Revision Date: 5/23/2012
Emergency Water Supply Project
Draft EIR for Emergency Water Supply and Storage Project
Revision Date: 7/24/2007
Revision Date: 7/23/2007
Revision Date: 9/19/2007
Revision Date: 12/2/2011
Revision Date: 12/2/2011
El Camino Park Project Sign
Revision Date: 10/11/2011
Invitation to Groundbreaking Ceremony at El Camino Park on October 17
Revision Date: 10/7/2011
This artist's rendering shows the planned El Camino Park Reservoir, part of the Emergency Water Storage and Supply Project.
Revision Date: 8/31/2011
The full schedule for completion of the multiple reservoir and well rehabilitations as part of the Utilities Emergency Water Storage and Supply Project.
Revision Date: 2/26/2014
Revision Date: 12/2/2011
Revision Date: 12/2/2011
Revision Date: 12/2/2011
Revision Date: 7/23/2007
Revision Date: 12/2/2011
Revision Date: 12/2/2011
Revision Date: 12/2/2011
Revision Date: 12/2/2011
Revision Date: 12/2/2011
Before construction at Mayfield Well
Revision Date: 10/11/2011
Mayfield Well before construction
Revision Date: 10/11/2011
Mayfield well before construction
Revision Date: 10/11/2011
Mayfield well before construction
Revision Date: 10/11/2011
Revision Date: 2/26/2014
Revision Date: 12/2/2011
Mayfield Well During Construction
Revision Date: 10/11/2011
Mayfield well during construction
Revision Date: 10/11/2011
An artist's depiction of the planned rehabilitation of the Mayfield Reservoir as part of the Emergency Water Storage and Supply Project.
Revision Date: 8/31/2011
Mayfield Pump Station Construction Schedule
Revision Date: 8/20/2012
Revision Date: 7/23/2007
Revision Date: 12/2/2011
Revision Date: 12/2/2011
Revision Date: 12/2/2011
Draft EIR Presentation 11-29-2006
Revision Date: 7/23/2007
Revision Date: 12/2/2011
Revision Date: 12/2/2011
El Camino Park Project Three Week Look Ahead Chart; Job 116
Revision Date: 8/22/2012
Mayfield Reservoir Project Three Week Look Ahead Chart; Project 119
Revision Date: 8/22/2012
Three Week Look Ahead Schedule for the City Well Rehabilitation Project, Project 117
Revision Date: 8/22/2012
Signs for well construction as a part of the water emergency reservoir project
Revision Date: 12/2/2011
Environmental Rebates and Programs
Rebates and programs to reduce water and energy and cut greenhouse gases.
Map showing area around City Hall being included in the pilot LED Streetlighting project.
Revision Date: 6/23/2009
This map shows the area around Colorado and Amarillo streets that are part of our pilot LED streetlight demonstration project.
Revision Date: 6/23/2009
Potential and Goals for Electric Programs, FY 2010
Revision Date: 3/4/2010
Finalists for April 15 Greenlight Festival
Revision Date: 4/13/2010
Inspiration and ideas for ecological yard design
Revision Date: 3/26/2013
Alternatives to lawn in the yard--tips and resources.
Revision Date: 9/17/2012
Tips and information on how to remove your lawn to use less water.
Revision Date: 6/24/2009
Gas Utility Long-Term Plan (GULP) as reapproved in 2011
Revision Date: 3/9/2011
Lyrics for popular "carbon neutral rap" featured in a video at https://vimeo.com/61055308
Revision Date: 3/12/2013
This is appendix E to the UMS EE RFP for 3rd party vendors to use for their proposals.
Revision Date: 6/13/2014
Achievements for electric, gas, and water conservation and energy efficiency programs during Fiscal Year 2012
Revision Date: 11/8/2012
Workshops on energy and water efficiency for summer 2011
Revision Date: 5/22/2011
Energy Efficiency in the Public Power Sector: A Status Report; March 2013
Revision Date: 3/19/2013
Evaluation of Program savings for fiscal year ended June 30, 2012
Revision Date: 4/22/2013
Find out how the washing machine rebate program has performed.
Revision Date: 5/1/2012
EM&V Report for energy efficiency programs for FY 2011
Revision Date: 3/8/2011
Ad insert pointing out that while April 22, 2013 is the official Earth Day, that every day there are actions you can take to help the planet.
Revision Date: 3/21/2013
Poster of the geoexchange heat pump in the Palo Alto Children's Library.
Revision Date: 11/7/2007
Flyer promoting race that also has home water saving tips and contact information for residential water efficiency programs, rebates, etc.
Revision Date: 4/24/2013
Photos from the Great Race for Saving Water -2013
Revision Date: 5/3/2013
Bill insert and flyer describing the April 27, 2013 Great Race to Save Water cosponsored by the City of Palo Alto Utilities and the Tuolumne River Trust.
Revision Date: 2/15/2013
Green Light Film Festival Poster
Revision Date: 9/19/2011
Graphic portion only from Greenlight Film Festival 2010 poster for use on web and in additional promotion.
Revision Date: 11/25/2009
Growing a Healthy Garden to Manage Pests Naturally
Revision Date: 7/24/2007
Application for the CPAU Innovation Program
Revision Date: 5/15/2014
Criteria under which your innovation application will be evaluated by CPAU.
Revision Date: 10/15/2012
How to keep your irrigation system maintained
Revision Date: 4/16/2013
Walk through evaluation of your irrigation system
Revision Date: 4/16/2013
Revision Date: 4/29/2014
Landscape Techniques for Pest Reduction
Revision Date: 7/24/2007
Landscaping for Storm Water Treatment
Revision Date: 7/24/2007
LED/Induction Streetlight Pilot Presentation
Revision Date: 6/30/2009
Electric Utility Supply Plan
Revision Date: 3/9/2011
Map of Civic Center area LED street light locations (4/2010)
Revision Date: 4/5/2010
Map of LED street lights in the Midtown area (4-2010)
Revision Date: 4/5/2010
How to pick out the best plants and irrigation equipment for different gardens!
Revision Date: 5/3/2012
Overview of plant selection techniques for an ecologically sound garden
Revision Date: 5/3/2012
Announcement that applications are now being accepted for this program to support innovative concepts and products that could benefit the City Utilities department and its customers.
Revision Date: 5/17/2012
Public Works Department's Initiatives for Carbon Reduction--Earth Day 2013 report
Revision Date: 4/19/2013
Revision Date: 7/30/2014
Recommended updated energy efficiency goals for 2014 to 2023
Revision Date: 11/6/2012
Ordinance outlining the requirements of the City of Palo Alto's Recycled Water program.
Revision Date: 7/28/2008
Summary of Palo Alto Recycled Water Ordinance Requirements
Revision Date: 8/15/2008
Revision Date: 8/27/2007
Revision Date: 4/11/2014
Slow the Flow Conference Agenda--April 24, 2010
Revision Date: 4/21/2010
Revision Date: 2/29/2012
Revision Date: 5/23/2014
A booklet with sections describing Utilities programs and activities in the areas of carbon neutral electricity, efficiency programs and services and technology innovation
Revision Date: 4/18/2013
Presentation made as part of Development Center Building Safety Month series highlighting all the ways the Utilities Department makes it easy to improve efficiency.
Revision Date: 5/29/2014
Vampire Load Fyler
Revision Date: 10/30/2012
Classes on water conservation available around the Bay Area in Fall 2012.
Revision Date: 7/18/2012
Water Heater Bill Insert
Revision Date: 7/24/2007
Commercial Advantage Program
We're offering rebates on a range of eligible equipment for every kind of business, so you can choose from our menu of eligible technologies and add up your benefits.
Rebate application for customers and design team
Revision Date: 3/26/2012
Table of Rebate Amounts for Business New Construction Program
Revision Date: 7/31/2008
Catalog of efficiency rebates for businesses
Revision Date: 12/12/2012
Energy efficiency implementation for commercial and industrial customers
Revision Date: 11/16/2009
A description of the Commercial Advantage Program for commercial and industrial customers, including an application for the incentives offered.
Revision Date: 12/11/2014
Catalog of energy efficiency rebates available for Palo Alto businesses through the Commercial Advantage Program
Revision Date: 12/11/2014
Cool miser free installation for business efficiency
Revision Date: 7/26/2012
Custom Rebate Specifications
Revision Date: 12/12/2014
Efficiency program flyer for hotels and commercial kitchens.
Revision Date: 8/16/2011
Keep Your Cool is a program for commercial kitchens and food retail outlets to save energy.
Revision Date: 6/27/2011
Energy efficiency program for labs in Palo Alto
Revision Date: 3/5/2013
Services offered at no cost to qualifying City of Palo Alto Utilities large commercial and industrial customers.
Revision Date: 8/18/2009
Rebates for energy efficient equipment at commercial kitchens and restaurants.
Revision Date: 6/27/2011
Find out how your business can save energy and reduce your utility bills by getting a free lighting audit and assistance in upgrading your fixtures!
Revision Date: 6/19/2012
EcoHome
Savings through efficient appliances-EcoHome Poster
Revision Date: 7/25/2012
demonstration garden, demo garden slide show
Revision Date: 12/17/2013
Information about the EcoHome Demonstration project
Revision Date: 4/30/2012
Informational Sign on the EcoHome
Revision Date: 5/7/2012
EcoHome Poster for Heating, Ventilating and Air Conditioning (HVAC) savings
Revision Date: 7/25/2012
Insulation used in the EcoHome
Revision Date: 7/25/2012
Introduction to Savings in the EcoHome
Revision Date: 7/25/2012
Lighting measures used in the EcoHome
Revision Date: 7/25/2012
PV modules used in the EcoHome
Revision Date: 7/25/2012
Poster summarizing the savings achieved by the three example families n the EcoHome posters.
Revision Date: 7/25/2012
Water saving measures used in the EcoHome
Revision Date: 7/25/2012
Electric Vehicle
Planning Department information for a person installing an EV Charger
Revision Date: 3/20/2013
Impact on the bill from EV charging and Time of Use rates
Revision Date: 1/14/2013
Planning department submittal request for an EV Charging Station
Revision Date: 3/20/2013
Energy Efficiency (Smart Energy) for Residents
Residential Energy Programs
Find out new ways to enhance your sustainability!
Revision Date: 3/19/2013
"NEW" Pool Products Eligible for Rebates - 2012 Variable-Speed Controller Eligibility List - A variable-speed controller must be purchased along with a variable-speed pool pump and motor in order to qualify for the rebate.
Revision Date: 12/29/2011
"NEW" Pool Products Eligible for Rebates - 2013 CPAU Variable-Speed Pump Motor Eligibility List - Must be a variable-speed motor of equal or lesser HP than the HP of the existing pump and motor (if retrofit applicable)
Revision Date: 3/14/2013
Report on energy efficiency potential in Palo Alto
Revision Date: 12/11/2012
Independent Evaluation of the first year efficiency results of the Home Energy Report
Revision Date: 3/13/2012
Home Energy Report Welcome Insert
Revision Date: 11/29/2010
Home Energy Report Welcome Insert
Revision Date: 11/29/2010
How to decide what type of hot water heater to purchase and install in your home.
Revision Date: 1/16/2013
Energy Saving Tips
Revision Date: 7/20/2007
Check on your appliance's energy use by checking out a "Kill-a-Watt" meter from local libraries.
Revision Date: 8/18/2010
Coupon residents can use to buy discounted LED bulbs at local stores.
Revision Date: 1/2/2014
Comparison of lighting costs and energy use for different types of residential lamps
Revision Date: 1/18/2012
Programs to help you pay your utility bills.
Revision Date: 12/23/2008
Description of assistance programs available for lower income customers. Also refers to various community programs that can provide additional help.
Revision Date: 8/22/2011
Program to deliver direct install of efficiency measures to multi-family dwellings (SBW contractor).
Revision Date: 1/29/2013
Smart Energy Program Application Form for residential rebates
Revision Date: 10/22/2013
Equipment that qualifies for the Smart Energy program
Revision Date: 6/28/2012
Rebates for appliances from the City, State and Federal governments.
Revision Date: 2/2/2011
New Construction Incentive for Residents
Revision Date: 1/3/2012
Residential energy and water efficiency program brochure
Revision Date: 9/26/2013
Refrigerator Recycling report for Palo Alto in 2010
Revision Date: 2/1/2011
Revision Date: 12/18/2014
Information from the California Urban Water Conservation Council reviewing the impact of installing weather based irrigation control systems
Revision Date: 1/11/2010
A flyer outlining what parents and kids can do to reduce winter heating costs---meant as a link from CPAU's banner ad on the "Up to us" website.
Revision Date: 1/26/2010
Feed-In Tariff (Palo Alto CLEAN)
List of Interested Solar CLEAN Installers
Revision Date: 12/3/2012
Materials for companies and customers to review in evaluating their interest in applying for the CLEAN (feed-in-tariff) program.
Revision Date: 12/17/2012
Program handbook for the Palo Alto CLEAN (feed-in-tariff) renewable energy program
Revision Date: 12/17/2012
For 2013 version of new solar CLEAN (feed-in tariff) program.
Revision Date: 12/17/2012
Interconnection agreement between customer and City of Palo Alto Utilities for CLEAN program.
Revision Date: 2/15/2012
Shows the city limits to which the CLEAN program applies.
Revision Date: 2/15/2012
As part of the CLEAN program documents, this map gives an idea of rooftop locations for consideration.
Revision Date: 2/15/2012
Draft document to be presented for Council adoption as part of the solar CLEAN (Feed-in-Tariff) program.
Revision Date: 4/9/2014
Overview of CLEAN (feed-in-tariff) in Palo Alto.
Revision Date: 2/15/2012
Applicable to proposed new solar CLEAN (feed-in-tariff) program.
Revision Date: 3/9/2012
Fiber Program
Information on Commercial Fiber Services
Revision Date: 7/24/2007
Commercial Fiber Fees
Revision Date: 7/24/2007
Map of locations for work on project to install fiber cable duct to 18 school district facilities
Revision Date: 8/15/2013
Chart of dates when various schools will have fiber optic cable line ducts installed on nearby utility poles
Revision Date: 8/15/2013
Supplementary application---to go with Commercial Advantage Program application---for businesses who want a rebate for removing non-virtualized servers.
Revision Date: 12/30/2009
PaloAltoGreen
PAG By Neighborhood
Revision Date: 8/24/2012
Revision Date: 12/16/2014
Revision Date: 12/17/2014
Letter sent to all Palo Alto Green program participants to update them on current status and pending changes.
Revision Date: 8/14/2013
Photovoltaic (PV) Partners Program
Solar energy status report for 2008 for all Northern California Power Agency utilities
Revision Date: 6/2/2009
Amended version of California State Fire Marshall's guidelines for photovoltaic (PV) installations.
Revision Date: 12/11/2008
Solar photovoltaic (PV) installations among publicly owned utilities in California during Calendar Year 2010.
Revision Date: 6/15/2011
Statewide publicly owned utility solar electric installations for 2011
Revision Date: 6/4/2012
Checklist for commercial Photovoltaic Permits.
Revision Date: 6/24/2013
Information and checklist for use in preparing for an inspection of a commercial photovoltaic (PV) installation
Revision Date: 11/28/2012
Feed in Tariff FAQ
Revision Date: 12/12/2011
Provide the customer's name, installation address, CPAU electric service account number, mailing address, inverter model number, PV system size and contact phone and email on the agreement, sign and return to CPAU. After the Agreement is signed by the City, CPAU will return it to the customer.
Revision Date: 7/8/2014
A description of how the net metering billing system works for customers who install a photovoltaic system.
Revision Date: 2/7/2013
Net Surplus Energy Election form for customers who are PV energy generators
Revision Date: 7/13/2011
Notification letter to PV customer generators about requirement to elect how surplus will be treated
Revision Date: 1/28/2010
Recognition for the highly streamlined solar PV permitting process the City has now instituted.
Revision Date: 2/28/2014
Photovoltaic Electric Load Sheet
Revision Date: 12/12/2011
City of Palo Alto specific amendments to the State Fire Marshall code for PV system installation
Revision Date: 4/19/2013
Checklist for permitting your commercial PV system
Revision Date: 6/24/2013
Photovoltaic Permit Inspection Checklist
Revision Date: 7/7/2014
Disclosure agreement for non-residential solar projects participating in the PV Partners rebate program.
Revision Date: 7/18/2012
Application for Performance Based Solar Electric Rebate, for projects greater than or equal to 30kW.
Revision Date: 1/13/2010
Guidebook for participants in PV Partners photovoltaic installation rebate program
Revision Date: 7/1/2014
The Solar Electric Power Association (SEPA) has placed the City of Palo Alto's PV Partners' program in the top 10 of programs nationwide for several categories
Revision Date: 7/24/2008
Disclosure form for residential solar projects who are participating in the PV Partners rebate program.
Revision Date: 7/1/2014
Frequently asked questions about the Utilities Department's program to offer rebates for new photovoltaic (PV) systems
Revision Date: 3/30/2009
Standard application for PV Partners Rebate (less than 30 kW)
Revision Date: 1/13/2010
How to go about getting your Palo Alto solar electric (PV) system permitted and rebated.
Revision Date: 4/19/2013
Checklist for submitting a permit for a residential PV system (non-expedited).
Revision Date: 6/24/2013
For the residential PV installation and permitting expedited process, download this package
Revision Date: 4/19/2013
Checklist for residents prior to installing PV systems.
Revision Date: 1/25/2013
Requirements for residential Photovoltaic (solar electric) Permits.
Revision Date: 6/24/2013
SB1 Report, PV Report; 2011 PV Installations
Revision Date: 7/8/2014
CPAU SB1 Report for period 7/1/07 to 3/31/08
Revision Date: 5/8/2008
Solar Electric Power Associaton report ranks City of Palo Alto #7 in the nation in terms of rate of photovoltaic (PV) solar systems installed.
Revision Date: 6/6/2013
Information for use in Power Clerk Application for customers involved in our PV Partners solar electric program.
Revision Date: 12/9/2010
Presentation to a workshop on May 17, 2014 giving homeowners basic information on installing a solar electric or PV system.
Revision Date: 5/19/2014
A table listing the new solar PV systems that have come on line in Palo Alto in each quarter since we have been tracking such things.
Revision Date: 10/6/2014
Solar Water Heating Program (SWHP)
DRAFT Interconnection Agreement for Feed in Tariff
Revision Date: 12/12/2011
Draft Power Purchase Agreement for Renewable Power in the Feed in Tariff
Revision Date: 12/12/2011
Program Summary of Feed In Tariff--local renewable electric generation
Revision Date: 12/12/2011
Draft Feed in Tariff Rate Schedule
Revision Date: 12/12/2011
Draft Rule 27 for Feed in Tariff--Interconnection
Revision Date: 10/5/2011
Revision Date: 2/6/2014
Information on the Solar Investment Tax Credit
Revision Date: 10/24/2008
Diagrams of a Solar Water Heating System
Revision Date: 6/10/2008
Contractors eligible to assist customers with the City of Palo Alto Solar Water Heating Rebate Program
Revision Date: 9/2/2014
Solar Water Heating for homeowners; SWH basics, solar, SWH
Revision Date: 4/14/2014
Solar Water Heating installation inspection checklist
Revision Date: 2/7/2011
CPAU Solar Water Heating Program (SWH) Application
Revision Date: 5/16/2008
Solar Water Heating Program Incentive Claim Form for Businesses
Revision Date: 11/6/2014
Solar Water Heating Rebate Reservation Request for Businesses
Revision Date: 11/6/2014
CPAU Solar Water Heating Program (SWHP) Contractor Participation Application
Revision Date: 11/6/2014
CPAU Solar Water Heating Program Handbook V8
Revision Date: 11/6/2014
Solar Water Heating System Design & Installation
Revision Date: 7/13/2011
CPAU Solar Water Heating Program (SWH) Installation Checklist
Revision Date: 5/16/2008
CPAU Solar Water Heating Program (SWHP) Project Cost Affidavit
Revision Date: 5/16/2008
CPAU Solar Water Heating Program (SWHP) Project Cost Summary
Revision Date: 11/6/2014
CPAU Solar Water Heating Program (SWH) Residential Incentive Claim Form
Revision Date: 11/6/2014
CPAU Solar Water Heating Program (SWHP) Step-by-Step Application Process
Revision Date: 5/16/2008
Comparison of different types of solar water heating systems
Revision Date: 8/1/2011
Solar Water Heating Workshop Overview Presentation
Revision Date: 2/15/2011
Solar Water Heating Workshop presentation by CALSEIA
Revision Date: 6/10/2008
Case study of a family that installed a solar water heating system
Revision Date: 1/15/2013
Georgetown
Revision Date: 12/18/2014
Google Fiber
GIS Shape and Data Files for Google Fiber Project
Revision Date: 4/18/2014
Infrastructure access information provided to Google
Revision Date: 4/23/2014
Construction information provided to Google
Revision Date: 4/23/2014
Media Alerts
Media Alerts for the Utilities Department
The City of Palo Alto Utilities' Department has won a Public Power Wind Award in 2012 for its efforts at including wind in the electric portfolio and in PaloAltoGreen
Revision Date: 5/8/2012
Revision Date: 11/17/2014
Invitation to the awards given at City Council on Monday, October 1
Revision Date: 10/1/2012
Hewlett Packard receives a $500,000 rebate check
Revision Date: 8/27/2012
Palo Alto Utilities was among the award-winners this year...read about why!
Revision Date: 3/25/2014
The LEED certification and other big achievements by these two companies reflect well on Palo Alto's commitment to a sustainable future.
Revision Date: 5/29/2014
Resident Dennis Kobza installed the first solar PV system 28 years ago and now has renewed his commitment with a new system---and is the 500th customer to get a solar rebate.
Revision Date: 2/26/2013
Story covering background and opening ceremony for Johnson Canyon Landfill Gas to Energy facility.
Revision Date: 9/13/2013
Ribbon-cutting event held today to launch the operation of the new solar system on the rooftops of the Palo Alto Oshman Jewish Community Center
Revision Date: 3/19/2014
A request for a rebate on the replacement of a 1928 toilet caught CPAU staff attention. The 43,000 gallons of water per year to be saved annually by this upgrade is a message to us all!
Revision Date: 3/22/2013
Great news for the community-owners of CPAU---our Standard & Poor's bond ratings remain AAA.
Revision Date: 10/12/2012
The impending end of the PA Utilities "PV Partners" solar rebate program...and how people can grab the rebate dollars while they are still available.
Revision Date: 5/29/2014
Announcing new rebate levels from the Santa Clara Valley Water District which, when combined with Palo Alto's rebates, means our residents and businesses have access to the highest rebates in the region for taking steps to cut water use.
Revision Date: 4/29/2014
The American Public Gas Association honored Palo Alto Utilities for it's extensive outreach to promote gas safety in our community.
Revision Date: 3/21/2014
Announcement of plan to stage Vampire event for Halloween.
Revision Date: 10/30/2012
Palo Altans are warned not to be fooled into giving money to scammers who call claiming to be from Utilities and threatening to turn power off if payments are not made immediately.
Revision Date: 3/21/2014
Explaining latest drought-related news---the decision by the Santa Clara Valley Water District to call for a 20% cutback target---on water use in Palo Alto.
Revision Date: 2/26/2014
Press announcement about all the wonderful water fun planned for the Great Race for Saving Water on Saturday April 27, 2013
Revision Date: 4/24/2013
Alert about two major events promoting water conservation taking place this month.
Revision Date: 4/11/2014
Update to the local media on project to install LED streetlights throughout Palo Alto
Revision Date: 9/25/2012
Latest news re a smelly, noisy gas venting taking place October 24th and an update on late night work hours for the installation of a new valve. All action is taking place on the Pipeline #109 in northwest Palo Alto.
Revision Date: 10/24/2012
The newly approved CustomerConnect Pilot Program is designed to gauge customer reaction to advanced meters that deliver hourly usage information and in some cases, do so under time-of-use rates. Press release gives details for participating.
Revision Date: 12/12/2012
Palo Altans competed in the national Mayor's Water Challenge during Earth Day (April 2012) and were in the top 10 nationwide for City size. Congratulations!
Revision Date: 5/8/2012
Media outreach to encourage the public to take a short survey to indicate how much they value their electric utility moving towards a 100% carbon-free resource portfolio.
Revision Date: 6/22/2012
Update to the press on the latest switch back to daytime work on the PG&E pipeline replacement project on Miranda/Foothill Expressway.
Revision Date: 12/11/2012
My CPAU Ad Series
These are copies of the ads featuring various Utilities employees and the work that they do on behalf of our customer-owners.
Key Account Representative Bruce Lesch talks about how everyone in Palo Alto benefits from the efficiency improvements his large commercial customers make.
Revision Date: 2/8/2012
Customer Services Representative Michael Dehlinger talks about the personal attention you can expect from your community-owned Utilities Department, as well as the many billing-related services we offer to simplify your life.
Revision Date: 7/29/2011
Electric Engineering Estimator Daniel Ercolini talks about working with Palo Alto customers to design power connections in order to provide efficient, safe and convenient access to the energy they need.
Revision Date: 2/8/2012
Members of the Utilities Electric Operations substation crew describe how their goal every day is to keep the power flowing so customers don't even have to think about it.
Revision Date: 3/9/2011
Senior Resource Planner Shiva Swaminathan discusses how he focuses on electric supply projects that are sustainable and will improve the world's environment for the next generation.
Revision Date: 7/5/2011
Senior Resource Planner Karla Dailey tells about how her high school chemistry teacher inspired her to make a difference in the gas supply planning and purchasing industry. Karla puts her science and negotiation skills to work in service of Utilities customers and hopes her she can be a model that inspires other young women to take leadership roles in similar fields.
Revision Date: 7/29/2011
A reminder to put rags, wipes, diapers and grease in the trash, instead of down drains and toilets to prevent sewer back-ups.
Revision Date: 9/2/2014
Credit & Collections Specialist Leon Timmons talks about programs to assist low-income customers.
Revision Date: 4/28/2011
Meter Reader Joseph Martin describes his primary role as meter reader and his secondary role as a "neighborhood watchman" who reports broken windows or other signs of crime.
Revision Date: 7/29/2011
Lacey invites you to dive into a world of energy efficiency by using our programs and rebates to get your savings party started!
Revision Date: 5/30/2014
Residential Program Account Representative Andrea Hart describes how her love of hiking outdoors makes her appreciate the environmental benefits of home efficiency improvements.
Revision Date: 5/17/2011
Fili Castro describes his pride in his work helping customers at their properties to be sure the water, gas and sewer pipes are well-maintained and doing their job.
Revision Date: 5/30/2014
Kevin Carley, Account Representative, specializes in serving our small and mid-sized commercial customers, showing them the path to greater profitability through smart energy and water use management.
Revision Date: 5/30/2014
Solar Marketing Engineer Lindsay Joye talks about being inspired by the sun to help people through the process to install solar electric and solar water-heating technologies.
Revision Date: 4/28/2011
Utility Locator Kim Neff talks about how she keeps track of water, gas, electricity and fiber lines underground to better serve Palo Alto customers above ground.
Revision Date: 2/8/2012
For gas, water or sewer emergencies call (650) 329-2579.
Revision Date: 9/2/2014
Water Programs Account Representative Catherine Elvert talks about making wise water use a lifestyle choice.
Revision Date: 4/28/2011
Senior Resource Planner Nico Procos describes all the players who make up the team that brings water to your tap. Learn about what he does and what you can do to protect our future water supply.
Revision Date: 7/29/2011
Water-Gas-Wastewater Operations Supervisor Jorge Silva describes the round the clock service his field crew provides to make sure when you have a problem, it's taken care of quickly and effectively.
Revision Date: 6/3/2011
Water-Gas-Wastewater Senior Utilities Engineer Romel Antonio talks about how current and future Palo Alto residents will benefit from the improvements being made to the City's emergency water supply and storage system.
Revision Date: 2/8/2012
Power Content Labels
The final summary of the various power resources used by the City of Palo Alto Utilities in calendar year 2008.
Revision Date: 4/9/2009
Final year-end combined summary of the various sources of electric power supply purchased by the city for its customers.
Revision Date: 7/20/2010
A summary description of the sources of Palo Alto's electricity supply, issued annually as required by the California Energy Commission.
Revision Date: 5/31/2011
Revision Date: 8/25/2014
Power Content Labels
Revision Date: 7/18/2002
Power Content Labels
Revision Date: 7/18/2003
Power Content Labels
Revision Date: 7/18/2004
Power Content Labels
Revision Date: 7/18/2005
Power Content Labels
Revision Date: 7/18/2006
Revision Date: 8/27/2007
Revision Date: 4/2/2008
Information on the Electric Utility's power content for calendar year 2011.
Revision Date: 5/29/2012
Annual publication of the sources of our electric supplies for the previous calendar year.
Revision Date: 8/29/2013
Annual publication of the sources of our electric supplies for the previous calendar year.
Revision Date: 6/30/2014
Rate Changes Summer 2009
Electricity Presentation
Revision Date: 5/22/2009
Electricity Report
Revision Date: 5/22/2009
Gas Presentation
Revision Date: 5/22/2009
Gas Report
Revision Date: 5/22/2009
The Finance Committee discussed proposed rate adjustments for electricity, natural gas, water, wastewater collection and refuse collection service.
Revision Date: 5/22/2009
Proposed Rate Increase Overview Powerpoint as a PDF document.
Revision Date: 5/22/2009
Rate Change FAQ
Revision Date: 5/22/2009
Refuse Presentation
Revision Date: 5/22/2009
Refuse Report
Revision Date: 5/22/2009
Residential rate comparison for electricity and natural gas
Revision Date: 6/30/2009
Wastewater Presentation
Revision Date: 5/22/2009
Wastewater Report
Revision Date: 5/22/2009
Water Presentation
Revision Date: 5/22/2009
Water Report
Revision Date: 5/22/2009
Rates Schedules for Utilities
As part of the City's proposed 2009-10 budget, and after careful consideration of financial revenues, expenses and reserves, the following rate increases took effect in July 2009:
Utility average electric rate for 2010
Revision Date: 7/12/2010
FAQs on Proposed Water and Wastewater Rates effective July 1, 2009
Revision Date: 4/30/2009
Monthly schedule of charges for gas commodity for the last three years
Revision Date: 12/3/2014
Letter sent to all Utilities customers, in accordance with Proposition 218 requirements, informing them of proposed changes to the water and refuse rate schedules and the hearing set for September 19, 2011
Revision Date: 8/15/2011
Notification of water and wastewater collection pending rate increase.
Revision Date: 4/1/2009
Letter sent to all property owners in Palo Alto advising them of proposed water rate increases for FY 2013-14 and informing them of the comment/protest process and the hearing before the City Council.
Revision Date: 4/18/2013
Update on proposed rate changes for July 2012
Revision Date: 5/4/2012
City Facility Utility Rates
Utilities rates schedules for City facilities
This schedule applies to the sale of natural gas to the City-owned compressed natural gas (CNG) fueling station at the Municipal Service Center in Palo Alto. Utility Rate Schedule G-10
Revision Date: 1/1/2013
This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto. Utility Rate Schedule E-18
Revision Date: 7/1/2009
This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto receiving power under the Palo Alto Green plan. Utility Rate Schedule E-18-G
Revision Date: 7/1/2014
This schedule applies to street and highway lighting installations owned by any governmental agency other than the City of Palo Alto. Utility Rate Schedule E-14
Revision Date: 7/1/2009
This schedule applies to unmetered service and other miscellaneous Electric Utility fees to various public agencies and private entities. Utility Rate Schedule E-16
Revision Date: 10/16/2012
Commercial Utility Rates
Utilities rates schedules for commercial customers
This rate schedule applies to customer created after September 18, 2006, and also may be elected at any time by customers existing prior to this date. This rate schedule applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-3
Revision Date: 9/18/2006
This rate schedule applies to customer accounts established prior to September 18, 2006, unless the customer elects to apply the EDF-3 rate to the entire customer account. This rate applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-1
Revision Date: 7/1/2014
This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2
Revision Date: 7/1/2010
The following rates shall apple to customer-owned power generating facilities that are not eligible for net metering.
Revision Date: 7/1/2007
This schedule applies to demand metered secondary electric service for large commercial customers with a maximum demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7
Revision Date: 2/5/2013
This schedule applies to demand metered secondary electric service for commercial customers with a demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7 TOU
Revision Date: 2/5/2013
This schedule applies to demand metered electric service for large commercial customers who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-7-G
Revision Date: 7/1/2014
This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who have waived electric direct access eligibility. Utility Rate Schedule E-4
Revision Date: 2/5/2013
This schedule applies to demand metered secondary electric service for commercial customers with a demand between 500 and 1,000 kilowatts who have sustained this level of usage for at least three consecutive months during the most recent 12 month period, and who have waived electric direct access eligibility. Utility Rate Schedule E-4 TOU
Revision Date: 2/5/2013
This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-4-G
Revision Date: 7/1/2014
This schedule applies to eligible net metering customers who are net surplus customer-generators at the end of an annual settlement period, as defined by Rule 29. Utility Rate Schedule E-NSE.
Revision Date: 1/1/2011
This schedule applies to non-demand metered electric service for small commercial customers and master-metered multi-family facilities. Utility Rate Schedule E-2
Revision Date: 7/1/2009
This schedule applies to non-demand metered electric service for small commercial customers and master-metered multi-family facilitied receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-2-G
Revision Date: 7/1/2014
This schedule applies to service for large commercial customers who use at least 250,000 therms per year at one site. Utility Rate Schedule G-3
Revision Date: 3/1/2014
This schedule applies to the following Customers receiving Gas Service from the City of Palo Alto Utilities under the PaloAltoGreen Gas Program: 1. Commercial Customers who use at least 250,000 therms per year at one site. 2. Customers at City-owned generation facilities.
Revision Date: 7/1/2014
This schedule applies to the following Customers receiving Gas Service from the City of Palo Alto Utilities under the PaloAltoGreen Gas Program: 1. Master-metered residential Customers in multi-family residential facilities. 2. Commercial Customers who use less than 250,000 therms per year at one site.
Revision Date: 7/1/2014
This schedule applies to non-residential customers who use less than 250,000 therms per year at a single address. Utility Rate Schedule G-2
Revision Date: 1/1/2013
This schedule applies to eligible Customers wishing to install an eligible Renewable Electric Generating Facility that is sized to offset separately metered electric loads on adjacent or contiguous properties that are solely owned, leased, or rented by that eligible Customer, and who have signed an Net Energy Metering (NEM) Interconnection Agreement for NEM Aggregation.
Revision Date: 9/16/2014
This schedule applies to all occupied establishments other than domestic dwelling as required by City ordinance. Utility Rate Schedule R-2
Revision Date: 10/1/2011
This schedule applies to commercial establishments and multi-unit apartment dwellings using refuse containers rented from the contractor. Utility Rate Schedule R-3
Revision Date: 10/1/2011
This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Revision Date: 7/1/2011
This schedule applies to all commercial establishments other than those served under Utility Rate Schedule S-1 (Domestic Wastewater Collection and Disposal), Rate Schedule S-6 (Restaurant Wastewater Collection and Disposal) or Rate Schedule S-7 (Commercial Establishments Wastewater Disposal – Industrial Discharger). Utility Rate Schedule S-2
Revision Date: 7/1/2012
This schedule applies to any establishment requiring sampling of industrial discharges in excess of 25,000 gallons per day, or special discharge monitoring, as defined in Rule and Regulation 23, Section D. Utility Rate Schedule S-7.
Revision Date: 7/1/2012
This schedule applies to all restaurants. Utility Rate Schedule S-6.
Revision Date: 7/1/2012
This schedule applies to non-residential water service supplying dedicate irrigation meters in the City of Palo Alto and its distribution area. Utility Rate Schedule W-7
Revision Date: 7/1/2013
This schedule applies to non-residential water service in the City of Palo Alto and its distribution area. This schedule is also applicable to multi-family residential customers served through a master meter. Utility Rate Schedule W-4
Revision Date: 7/1/2013
Miscellaneous Utility Rates
Utilities rates schedules for items not covered under other groupings.
This schedule applies to all public fire hydrants and private fire service connections. Utility Rate Schedule W-3
Revision Date: 7/1/2013
This schedule applies to wastes as defined in Rule and Regulation 23. Utility Rate Schedule S-4
Revision Date: 7/1/2002
This schedule applies to all industrial waste. Utility Rate Schedule S-3
Revision Date: 7/1/2002
This schedule applies to all reclaimed water service including reclaimed water available for hauling for uses specified by Order No. 93-160 issued by the California State Regional Water Quality Control Board on December 15, 1993.
Revision Date: 11/1/2008
This schedule applies to all water taken from fire hydrants for construction, maintenance, and other uses in conformance with provisions of a Hydrant Meter Permit. Utility Rate Schedule W-2
Revision Date: 7/1/2013
Residential Utility Rates
Utilities rates schedules for residential customers
Rate for eligible residential and small commercial net metering Customers who, at the end of an annual settlement period, as defined by Rule 29, are net surplus customer-generators of electricity and who elect to receive monetary compensation as such preference is indicated on the net surplus electricity election form.
Revision Date: 1/10/2011
Time of Use rate for residential electric customers
Revision Date: 1/14/2013
This schedule applies to eligible net metering customers who are net surplus customer-generators at the end of an annual settlement period, as defined by Rule 29. Utility Rate Schedule E-NSE.
Revision Date: 1/1/2011
This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto. Utility Rate Schedule E-1
Revision Date: 7/1/2009
This schedule applies to natural gas service to individually metered single family premises, including those separately metered in a multi-family complex. Utility Rate Schedule G-1
Revision Date: 1/1/2013
This schedule applies to the following Customers receiving Gas Service from the City of Palo Alto Utilities under the PaloAltoGreen Gas Program: 1. Separately-metered single-family residential Customers. 2. Separately-metered multi-family residential Customers in multi-family residential facilities.
Revision Date: 7/1/2014
Latest version of our application form for the Rate Assistance Program, offering utilities rate discounts to eligible low-income customers.
Revision Date: 2/9/2011
This schedule applies to each occupied domestic dwelling as required by City ordinance, including separate single-family domestic dwelling and multi-unit dwellings (4 units or less). An occupied dwelling unit is defined as any home, apartment unit, cottage, flat or duplex unit, having kitchen, bath, and sleeping facilities, and to which gas or electric service is being rendered. Utility Rate Schedule R-1
Revision Date: 11/3/2014
This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Revision Date: 7/1/2014
This schedule applies to each occupied residential dwelling unit. Utility Rate Schedule S-1
Revision Date: 7/1/2012
This schedule applies to all residential single family water service. Utility Rate Schedule W-1
Revision Date: 7/1/2013
Service Calls, Connection Fees and Applicable Discounts
Utilities rates schedules for service calls and connection fees, as well as customer discounts
This schedule applies to customers within the City limits of Palo Alto who may or may not be th recorded owner of the real property and are required to provide a deposit by the Utility. Utility Rate Schedule C-2
Revision Date: 7/1/1992
This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2
Revision Date: 7/1/2014
This schedule applies to all connections, expansions, and upgrades to the City's electric distribution system except those that serve street lighting or traffic signals. Utility Rate Schedule E-15
Revision Date: 7/1/2012
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule G-5
Revision Date: 8/8/2008
This schedule applies to residential premises that qualify for participation in the Utilities Residential Rate Assistance Program (RAP). Utility Rate Schedule C-4
Revision Date: 7/1/2009
This is the discount for residents who are also City of Palo Alto employees meeting certain eligibility criteria. Utility Rate Schedule C-3
Revision Date: 6/11/2009
Service calls and other service work rates. Utility Rate Schedule C-1
Revision Date: 3/18/2013
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule S-5
Revision Date: 7/2/2010
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule W-5
Revision Date: 7/2/2010
Residential
Application form for persons who want to receive one-time bill payment assistance through the Utilities Project Pledge program.
Revision Date: 9/3/2009
Form to be completed to make either ongoing monthly donations or a one-time donation to the Utilities Department's Project PLEDGE.
Revision Date: 8/20/2009
Safety Information
Downloadable Utilities safety publications dealing with Electricity, Gas, Water and Wastewater.
Area of town covered in the 2014 Walking Gas Leak Survey conducted by Manesco on behalf of the Gas Utility
Revision Date: 4/29/2014
General information on calling the city before breaking ground for various projects ranging from landscaping to construction.
Revision Date: 2/28/2011
Chart defining the meanings of the different color markings used by locators to indicate existence of underground utilities
Revision Date: 9/6/2013
Postcard explaining natural gas safety program to detect sewer crossbores and emphasizing need to call us first before clearing a clogged sewer.
Revision Date: 8/9/2013
Customer Owned Gas Service Line information
Revision Date: 9/23/2010
Electricity enhances and eases our lives, but can also hurt us through incorrect or careless use.
Revision Date: 7/16/2007
Furnace Tune-Up Checklist
Revision Date: 6/11/2007
Gas pipeline safety is everyone's responsibility.
Revision Date: 6/30/2014
瓦斯管線安全 須知
Revision Date: 5/2/2012
Cómo tratar con seguridad las tuberías de gas
Revision Date: 5/2/2012
Comparison of survey results from 2007 through 2011 gas safety study.
Revision Date: 10/3/2011
Be safe around natural gas.
Revision Date: 7/16/2007
This flyer answers frequently asked questions about gas leak detection and gas safety in homes that have gas lines running beneath a slab foundation.
Revision Date: 8/25/2010
Bill Insert about Sewer Lateral Maintenance, Cleanouts and Emergencies
Revision Date: 12/17/2008
Safety reminders and offer of Kids Safety Detective Kit
Revision Date: 11/20/2013
Natural disasters can happen at any time. Are you and your family prepared for emergencies? What to do if you smell gas and how to contact us for utility meter shut off/on.
Revision Date: 9/2/2014
File for printing kids' checklist of water-saving measures inside and outside the home. Can be printed from web or requested from our office.
Revision Date: 5/15/2014
Get free removal of too tall trees under power lines and a rebate for planting more appropriate trees.
Revision Date: 4/28/2011
Safety detective guide for kids with safety checklist and safety games
Revision Date: 9/5/2013
Presentation of gas, electric, water and sewer safety issues and educational outreach materials to address them from 2012-2013.
Revision Date: 7/30/2013
Avoiding Sewer Backups
Revision Date: 8/25/2010
Sewer vs. Storm Drain - make sure you know the difference
Revision Date: 7/16/2007
Be prepared for what to do after storms, earthquakes or other events.
Revision Date: 3/12/2012
Save your property with surge protectors.
Revision Date: 7/16/2007
Checklist for unsealing/repairing an electric meter.
Revision Date: 9/29/2008
Remove Utility meter obstacles.
Revision Date: 7/16/2007
Heart-filled messages about gas and electric safety steps you can take.
Revision Date: 2/14/2013
Required upon completion of the installation, alteration, or repair of any gas piping.
Revision Date: 9/29/2008
Smart Grid
Schematic of home energy usage in a smart grid environment
Revision Date: 11/30/2012
Utilities Engineering
How to protect your motors and generators from Aurora attacks
Revision Date: 1/18/2012
Map of current and proposed major utility projects in the California Avenue Business District.
Revision Date: 9/17/2010
Map of Current Major Utility Projects; 2012
Revision Date: 7/24/2012
Electrical
A map showing all planned CIP projects for the electric utility over the years 2014 through 2018.
Revision Date: 4/30/2013
Photo for Electric Engineering Website front page
Revision Date: 9/15/2009
Wood pole inspection map
Revision Date: 3/3/2014
1. Electrical Standards
Standard Details
2009 Electric Standard Drawings - Complete Download
Revision Date: 11/10/2009
Electric Utility Direct Buried Conduit Drawing.
Revision Date: 3/27/2008
DRAWING DT-CL-U-1031 - PADMOUNT CLEARANCE REQUIREMENTS
Revision Date: 3/12/2014
DRAWING DT-SE-U-1032 - UNDERGROUND SERVICE CONDUIT AND CABLE REQUIREMENTS
Revision Date: 3/12/2014
DRAWING DT-SS-C-1005 - CONCRETE TRANSFORMER PAD
Revision Date: 3/12/2014
DRAWING DT-SS-C-1028 - PRECAST CONCRETE PAD FOR LBC CABINET
Revision Date: 3/12/2014
DRAWING DT-SS-C-1029 - VAULT COVER WITH LADDER BAR
Revision Date: 11/10/2009
DRAWING DT-SS-U-1001 - INSTALLATION OF STEEL RISER CONDUIT ON WOOD POLE
Revision Date: 3/12/2014
DRAWING DT-SS-U-1001A - INSTALLATION OF PVC RISER ON WOOD POLE
Revision Date: 3/12/2014
DRAWING DT-SS-U-1002 - UNDERGROUND 0-600 VOLT JUNCTION BOXES
Revision Date: 3/12/2014
DRAWING DT-SS-U-1003 - UNDERGROUND DUCT LINES – TYPICAL TRENCH SECTION DETAILS
Revision Date: 3/12/2014
DRAWING DT-SS-U-1025 - MANDREL TESTING
Revision Date: 3/12/2014
DRAWING DT-SS-U-1026 - CONCRETE SWITCH PAD DETAIL
Revision Date: 3/12/2014
DRAWING SL-SS-C-1021 - STREET LIGHT FOUNDATION - 10' TO 14'
Revision Date: 3/12/2014
DRAWING SL-SS-C-1022 - STREET LIGHT FOUNDATION - 20' TO 25'
Revision Date: 3/12/2014
DRAWING SL-SS-C-1023 - STREET LIGHT FOUNDATION - 30'
Revision Date: 3/12/2014
DRAWING SL-SS-C-1024 - STREET LIGHT FOUNDATION - PEDESTAL TYPE
Revision Date: 3/12/2014
DRAWING SR-CL-O-1011 - SERVICE DROP CLEARANCE REQUIREMENTS
Revision Date: 3/12/2014
MINIMUM GROUND CLEARANCES FOR RESIDENTIAL SERVICE DROPS
Revision Date: 3/12/2014
DRAWING SR-CL-O-1016 - GROUND CLEARANCES FOR COMMERCIAL SERVICE DROPS
Revision Date: 3/12/2014
DRAWING SR-CL-O-1017 - CLEARANCE FOR SERVICE POLE FOR SUPPLY SERVICE DROP
Revision Date: 3/12/2014
DRAWING SR-CL-O-1018 - CLEARANCES FROM SWIMMING POOLS, HOT TUBS AND SPAS
Revision Date: 3/12/2014
DRAWING SR-CN-O-1009 - TYPICAL OVERHEAD SERVICE INSTALLATION
Revision Date: 3/12/2014
DRAWING SR-CN-U-1010 - RESIDENTIAL UNDERGROUND SERVICE REQUIREMENTS
Revision Date: 3/12/2014
DRAWING SR-MT-E-1012 - REQUIRED MINIMUM CLEARANCES OF METER SOCKETS
Revision Date: 3/12/2014
DRAWING SR-MT-E-1013 - CLEARANCE FOR METER CABINET ENCLOSURES
Revision Date: 3/12/2014
DRAWING SR-MT-E-1014 - DIAGRAM OF CONNECTIONS, METER SOCKETS
Revision Date: 3/12/2014
DRAWING SR-MT-E-1035 Meter Installation in Residential Driveway
Revision Date: 6/9/2014
DRAWING SR-MT-M-1019 - VOLTAGE TRANSFORMER MOUNTING PLATE
Revision Date: 11/10/2009
DRAWING SR-TS-O-1006 - OVERHEAD TEMPORARY SERVICE
Revision Date: 3/12/2014
DRAWING SR-TS-O-1007 - TEMPORARY SERVICE OUTHOUSE
Revision Date: 3/12/2014
DRAWING SR-TS-U-1008 - UNDERGROUND TEMPORARY SERVICE
Revision Date: 3/12/2014
DRAWING SR-XF-E-1020 - TRANSITION CABINET
Revision Date: 3/12/2014
Electric Requirements Complete List of Drawings (17.0 MB)
Revision Date: 5/21/2008
Electric Standard Drawings - Section I Complete Download
Revision Date: 11/10/2009
Electric Standard Drawings - Section II Complete Download
Revision Date: 6/11/2013
Electric Standard Drawings - Section III Complete Download
Revision Date: 7/27/2012
Electric Standard Drawings - Section IV Complete Download
Revision Date: 7/27/2012
Electric Standard Drawings - Section V Complete Download
Revision Date: 6/11/2013
Electric Utility Installation of PVC Riser Conduit on Wood Poles Drawing.
Revision Date: 3/27/2008
Electric Utility Installation of Steel Riser Conduit on Wood Poles Drawing.
Revision Date: 8/6/2012
Electric Utility Pad Mount Clearance Requirement Drawing.
Revision Date: 8/6/2012
Electric Utility Pre-Cast Concrete Pad for LBC Cabinet Drawing.
Revision Date: 8/6/2012
Electric Utility Vault Cover with Ladder Bar Drawing.
Revision Date: 8/6/2012
CIP Projects
Electric Service Underground Conversion Conduit Installation Drawings
Revision Date: 5/18/2008
Electric Service Underground Conversion Specifications
Revision Date: 5/17/2008
Overview of upgrades to the electric utility
Revision Date: 7/24/2012
Electric Underground District 45 Boundary Map
Revision Date: 8/17/2009
General questions on service conversion for Electric Underground District 45
Revision Date: 9/2/2009
Electric Utility Completed Underground Conversion Projects Map
Revision Date: 8/10/2012
Electric Utility Proposed Capital Improvement Program Map
Revision Date: 9/15/2010
LED street light map
Revision Date: 8/10/2012
General Drawings
General WGW Standard Details - Appendix A (Complete Download 362 KB)
Revision Date: 4/17/2008
General Service Application Forms
A Guide to Water-Gas-Wastewater Utility Service Application
Revision Date: 4/2/2008
Application for Utility Disconnection prior to Demolition
Revision Date: 10/20/2011
Commercial / Multi-family - Water, Gas, Wastewater Utility Service Application - Load Sheet and Guidelines for Service Design Load Information
Revision Date: 10/7/2010
Commercial / Multi-Family Utility Service Application for Electric, Water, Gas, & Wastewater Facilities Installation
Revision Date: 11/1/2013
Packet for Commercial / Multi-family Utility Service Application (Electric, Water, Gas, & Wastewater) - Application, Requirements & Installation Notes
Revision Date: 3/13/2014
Commercial/Multi-family Electric Service Application & Requirements
Revision Date: 3/13/2014
Declaration concerning Tenancy of Buildings prior to Issuance of a Demolition Permit
Revision Date: 5/23/2012
A guide to the City of Palo Alto Utilities Department Electric Service Application Procedure
Revision Date: 8/25/2010
Information on Installing Chargers for your Electric Vehicle
Revision Date: 6/9/2011
Guidelines for Residential Service Design Load Information
Revision Date: 4/1/2008
Residential - Water, Gas, Wastewater Utility Service Application - Load Sheet
Revision Date: 10/7/2010
Single Family Residential Utility Service Application for Electric, Water, Gas, & Wastewater Facilities Installation
Revision Date: 3/13/2014
Packet for Single Family Residential Application (Electric, Water, Gas, & Wastewater) - Application, Requirements & Installation Notes
Revision Date: 4/2/2013
Single Family Residential Electric Service Application, Requirements, & Installation Details
Revision Date: 8/25/2010
Temporary Electric Service Application
Revision Date: 3/13/2014
Temporary Electric Service Application, Requirements, & Installation Details
Revision Date: 1/26/2012
Water Cross Connection Control Questionnaire
Revision Date: 3/24/2008
Natural Gas
Presentation given at Barron Park Community Meeting providing a general overview of the Utilities natural gas system and some specific details about Aldyl pipelines in the Barron Park neighborhood.
Revision Date: 12/7/2011
Gas System Overview; Presentation to Barron Park November 2011
Revision Date: 4/10/2012
CIP Projects
Overview of the CPAU natural gas utility system
Revision Date: 7/24/2012
Palo Alto map showing where in town the multi-year Gas Main Replacement Project (GMR 19B-20-21) will be installing new pipelines.
Revision Date: 3/13/2013
Natural Gas Completed Capital Improvement Program Plan Map
Revision Date: 5/27/2010
Natural Gas Proposed Capital Improvement Program Plan Map.
Revision Date: 9/27/2012
Project 18/19A - Gas Main Replacement Project, Notice of Construction Letter
Revision Date: 6/28/2011
Project 18/19A Location Map - Gas Main Replacement
Revision Date: 6/28/2011
Street listing for gas main replacement projects 18/19A
Revision Date: 7/24/2012
Wastewater
Promotional card reminding customers that due to the possibility of gas lines crossbored into sewer lines, it is critical to call the City first when there is a sewer clog. We will verify it is safe for you or your plumber to proceed with clearing the sewer line.
Revision Date: 5/28/2013
Council Resolution approving the revised plan.
Revision Date: 3/26/2014
This proposed Sewer System Management Plan is a comprehensive document outlining the long term strategy for maintaining and improving Palo Alto's sewer system. This file has been revised as of Oct. 31, 2013
Revision Date: 3/6/2014
CIP Projects
Construction Notice for Wastewater CIP Project 22/23
Revision Date: 7/24/2012
map of cip 22/23 on alma
Revision Date: 12/12/2013
Overview of sewer project 22-23
Revision Date: 7/24/2012
See details under Map 1 listing
Revision Date: 12/7/2012
Project 22/23 – Sanitary Sewer Rehabilitation Capital Improvement Project – CIP WC-09001, 10002 Map 1 of 2
Revision Date: 12/7/2012
Wastewater Completed Capital Improvement Program Plan Map.
Revision Date: 5/27/2010
Wastewater Proposed Capital Improvement Program Plan
Revision Date: 5/27/2010
Water
Frequently Asked Questions about the Water Supply Agreement Between the City and County of San Francisco and Wholesale Customers in Alameda, San Mateo and Santa Clara Counties
Revision Date: 5/13/2009
Final Notice of Preparation for the Recycled Water Project; June 2011
Revision Date: 6/8/2011
CIP Projects
PDF Map of Completed Capital Improvement Plan for Water Utility.
Revision Date: 3/31/2010
El Camino Park Project Project Schedule
Revision Date: 3/27/2012
El Camino Project sign explains the scope of the project being done at El Camino Park
Revision Date: 10/2/2013
Presentation slides from an overview of the Emergency Water Supply & Storage system update project provided to community groups.
Revision Date: 7/6/2011
Notice for neighborhood describing work being done as part of project to upgrade our Emergency Water Supply and Storage System.
Revision Date: 7/6/2011
Mayfield project sign provides information on Mayfield project.
Revision Date: 10/2/2013
Mayfield Pump Station Augmentation Project Schedule
Revision Date: 3/27/2012
Report to Council (2317) for Water Main Replacement Project 23-24
Revision Date: 7/24/2012
Construction notice and maps for Water Main Retrofit; Projects 23 and 24
Revision Date: 7/24/2012
Project 23-24 to replace/upgrade water mains
Revision Date: 7/24/2012
PDF Map of Proposed Capital Improvement Projects for Water Utility.
Revision Date: 3/30/2010
Overview of major water project to provide more reliable supply
Revision Date: 7/24/2012
A map indicated all the water mains that have been replaced.
Revision Date: 5/20/2013
Well Rehabilitation Project Schedule
Revision Date: 3/27/2012
Water Specifications
Revision Date: 5/8/2013
General
All Appendix A standards---a subset of the complete WGW Standards Guide
Revision Date: 5/8/2013
All the specification documents, including the Appendices, are here in this one major guidebook.
Revision Date: 5/8/2013
Utilities Rules and Regulations
Utilities' rules and regulations for City of Palo Alto Utilities (CPAU) customers, as approved by City Council through the annual budget process. These utilities rules and regulations will be updated as changes occur.
Adoption of Rules
Revision Date: 6/1/2010
Definitions and Abbreviations
Revision Date: 9/16/2014
Description of Utility Services
Revision Date: 3/1/2014
Application for Service
Revision Date: 7/1/2012
Service Contracts
Revision Date: 3/1/2014
Establishment and Reestablishment of Credit
Revision Date: 7/1/2012
Deposits
Revision Date: 7/1/2012
Access to Premises
Revision Date: 6/1/2010
Disconnection and Restoration of Service
Revision Date: 6/1/2010
Meter Reading
Revision Date: 6/1/2010
Billing, Adjustments and Payment of Bills
Revision Date: 7/1/2012
Shortage of Supply and Interruption of Utility Services
Revision Date: 3/1/2014
Metering
Revision Date: 6/1/2010
Line Extensions
Revision Date: 6/1/2010
Conversion of Electric and Communication Facilities to Underground
Revision Date: 6/1/2010
Utility Service Connections and Facilities on Customers' Premises
Revision Date: 5/13/2013
Special Electric Utility Regulations
Revision Date: 6/1/2010
Special Water Utility Regulations
Revision Date: 10/18/2010
Special Gas Utility Regulations
Revision Date: 6/1/2010
Special Wastewater Utility Regulations
Revision Date: 7/11/2011
Special Refuse and Recycling Regulations
Revision Date: 6/1/2010
Special Storm and Surface Water Drainage Utility Regulations
Revision Date: 6/1/2010
Special Fiber Optic Utility Regulation
Revision Date: 7/1/2012
This Rule describes the Interconnection, Operating and Metering requirements for Generating Facilities to be connected to the City of Palo Alto Utilities (CPAU) Electric Distribution System. Subject to the requirements of this Rule, CPAU will allow the Interconnection of Generating Facilities with its Distribution System.
Revision Date: 7/1/2012
Net Energy Metering Service and Interconnection
Revision Date: 9/16/2014
UWMP
Urban Water Management Plan
198 Evaluation of Residential Conservation Programs
Revision Date: 12/3/2010
Revision Date: 12/3/2010
Revision Date: 12/3/2010
Revision Date: 12/3/2010
Revision Date: 12/3/2010
Revision Date: 12/3/2010
Revision Date: 12/3/2010
Revision Date: 12/3/2010
Urban Water Management Plan 2010 Draft document (7/11 final version)
Revision Date: 7/12/2011
Water Quality
Water Quality Reports
Water Quality Report 2003
Revision Date: 7/24/2007
Water Quality Report 2004
Revision Date: 7/24/2007
Water Quality Report 2006
Revision Date: 7/24/2007
Water Quality Report 2006
Revision Date: 7/24/2007
Water Quality Report 2007
Revision Date: 6/3/2008
Water Quality 2008
Revision Date: 6/9/2009
Annual report on the state of Palo Alto's drinking water supply, our sources and the content of the water itself, as well as information on how to deal with water problems and improving water use efficiency.
Revision Date: 5/24/2010
Revision Date: 6/1/2011
Revision Date: 5/15/2013
Annual report to the community on where our water comes from, what is in it and how it is monitored.
Revision Date: 5/17/2013
Annual report to the community on where our water comes from, what is in it and how it is monitored.
Revision Date: 6/11/2014
Report from SFPUC on findings after research into issues of Chromium 6 in the water supply.
Revision Date: 9/25/2013
FAQs and answers about the coliform in water incident
Revision Date: 7/10/2012
This Environmental Protection Agency factsheet highlights what consumers should know about appropriate levels of copper in their water supply.
Revision Date: 2/22/2011
Double Flyer listing smart ways to be more water efficient...drought or no drought.
Revision Date: 1/28/2014
This Environmental Protection Agency factsheet highlights what consumers should know about appropriate levels of lead in their water supply.
Revision Date: 2/22/2011
Final Mitigated Negative Declaration for the recycled water project
Revision Date: 3/19/2009
This is a legally-required public notification about a detection of coliform bacteria in excess of state standards during routine water sample testing in May 2012. THERE IS NO EMERGENCY and the problem has been resolved.
Revision Date: 6/22/2012
Recycled Water Facility Plan State Water Resources Control Board Water Recycling Funding Program No. 3229-010
Revision Date: 3/13/2009
Annual report on Palo Alto's water content, sources, supply system status etc. along with help in identifying and solving water quality problems and improving water use efficiency.
Revision Date: 5/24/2010
Recycled Water Project responses to comments final 5/27/2009
Revision Date: 5/28/2009
SCVWD describes state of reservoirs and aquifers in county.
Revision Date: 2/14/2014
SFPUC Annual Meeting for Wholesale Customers and BAWSCA Power Point 2013
Revision Date: 3/20/2013
Latest update from SFPUC on predicted cloudy water in January 2009
Revision Date: 12/30/2008
Mandarin Chinese translation of the annual Water Quality Report
Revision Date: 6/17/2014
Spanish translation of the annual Water Quality Report.
Revision Date: 6/11/2014
Backflow Prevention
Materials related to the Cross Connection (Backflow Prevention Devices) Program
To assist customers who have to install a backflow prevention device on their water main, this building department permit application is being provided.
Revision Date: 4/1/2010
To assist customers who have to install a backflow prevention device on their water main, the Fire Service Permit Application is hereby provided.
Revision Date: 4/1/2010
This online form is for customers to use in reporting the test results for their backflow prevention devices.
Revision Date: 7/25/2012
This document is provided as a guide to assist customers with the process of installing a required backflow prevention device on their water main.
Revision Date: 12/27/2010
Names and contact info for companies that customers can hire to come test their backflow prevention devices to be sure they meet all requirements
Revision Date: 2/26/2014
Standard schematic for Reduced Pressure Assemby for Backflow Prevention Devices
Revision Date: 2/10/2011
Handy brochure outlining how to use the Building Department's automated system for scheduling inspection appointments.
Revision Date: 8/10/2010
A guide provided by Santa Clara County to inform private well owners of their rights and obligations, including backflow prevention.
Revision Date: 7/30/2012
How to calculate the cost of a permit for installing a well in your landscaping.
Revision Date: 7/30/2012
Water/Drought
Revision Date: 10/21/2014
Revision Date: 9/16/2014