The City launched a new Outage Management System to better track and respond to unplanned and unexpected power outages. This will allow us to speed up our restoration rates and enhance our ability to communicate with you about what's happened in your area. Be sure to check back here for the most up-to-date information on outages and system restoration.
Note: the Outage Map automatically refreshes every five minutes. When calls come in (even one), the system will detect which feeder area that call is from and shade an entire area. Just because an area is shaded, it does not mean that all or many customers are without power.
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Report an electric outage (650) 496-6914.
Report a streetlight outage (650) 496-6916.
Report a gas or water leak or line break (650) 329-2579.
Receive a free magnet chock full of important contact numbers and website links: send us an email with your name and snail mail address or call (650) 329-2479.
Stay up-to-date on major emergencies impacting your neighborhood, sign up online now to receive notifications to your phone and email via AlertSCC at www.cityofpaloalto.org/AlertSCC It's easy to do and will provide you with important and potentially life-saving information in the event of an severe emergency or natural disaster.
Electric Outage Preparedness
Electrical emergencies can happen any time. Whether it’s an accident or a weather-related situation, occasional power outages are simply unavoidable. However, you can easily prepare for the unexpected loss of power. Following are some simple things to have on hand:
battery-powered emergency lighting (or flashlights, at a minimum)
portable or battery-powered radio
wind-up or battery-powered clock
nonperishable food and water (including a manual can opener)
first aid kit
telephone that does not depend on electricity
August 4, 2 am: An outage occurred for 12 customers around the 3000 block of Hillview-Hanover. Power was restored around 4:20 am. Cause was unable to be determined.
July 22, 12:19 pm: Power was disrupted for approximately 1,100 customers in the Downtown and old Palo Alto neighborhoods due to a mylar balloon on the line. Power was fully restored at 12:38 pm.
July 4, 10:40 pm: Power was disrupted for approximately 1,000 customers in the downtown area due to failed underground cable or switch. Power was restored for most customers around 1:35 am; remaining 300 customers had power restored by 9:40 am.
June 19 - At 12:10 pm, gas service was disrupted for about 7 customers on the 600 block of Hale. Service was restored at 3:30 pm.
June 9 - Around 10:40 am, power was disrupted for about 13 customers on the 1000 block of Elwell Ct. The cause was a cable failure. Power was restored for all customers around 6:20 pm.
June 3 - At 1:08 am, power was disrupted for 53 customers along Embarcadero Road. Cause is unknown. Service was restored by 3:54 am.
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