To ensure the safety of all who live and work in Palo Alto, two kinds of gas leak surveys are performed every year. These surveys constitute the City of Palo Alto Utilities’ (CPAU) annual, routine safety checks as required by Department of Transportation Pipeline Safety Regulations.
Mobile survey: The first type of survey is a citywide mobile review of natural gas service points and mains. The 2016 survey was conducted by a City contractor from March through September.
The mobile search for leaks include tests of the atmosphere near gas mains; in gas, electric, telephone, sewer, and water system manholes; at cracks in the pavement and sidewalks; and at other locations offering an opportunity to find gas leaks. Remarkably, in the end, over 200 miles of gas main will be checked in this thorough review!
Walking Survey: The second type of survey involves a walking check of gas leak services and covers one-half of the City every year so that the entire City gas service system can be reviewed in a two year period.
If leaks are found, they are documented and repaired according to CPAU’s policies.
If you have any questions about this safety survey or our survey contractors in your neighborhood, please contact Gas Operations at 650-496-6940.
Gas Safety Awareness Survey: In addition to the mobile and walking gas leak surveys that we conduct every year, CPAU also surveys its customers for their awareness about gas safety. This is typically conducted through automated telephone surveying. You may receive one of these calls, the intent of which is to ensure that our customers are aware of what to do in case of emergency, and are knowledgeable about general gas safety. These calls are typically conducted during late summer or fall.
Utilities Operations Office Municipal Service Center 3201 East Bayshore Rd. Palo Alto, CA 94303 Electric Phone: 650-496-6934 Fax: 650-493-8427 Water, Gas, Wastewater Phone: 650-496-6982 Fax: 650-496-6924 Hours: Mon-Fri 7:00-3:30pm