Engineering & Ops: New Services



Natural Gas


Utilities Engineering - is responsible for implementing the capital improvement plans for the city’s electric, water, gas, and wastewater distribution systems and provides assistance to the operating departments.

Monday through Friday, 9 am to 4 pm contact for:

  • Processing and planning new utility customer service connections.
  • Ongoing utility projects.
  • Utility specifications and standards.

Utilities Operations - is responsible for maintenance, repair, replacement and service installation for the electric, water, gas and wastewater (sewer) distribution systems. 

Contact them when you have problems with:

  • Electric, water, gas and wastewater service interruptions.
  • Street light and traffic signal outages.
  • Fiber optic outages.

All Utility projects within the City's public right of way (including gas services up to and encompassing the gas meter) shall conform to the Water, Gas & Wastewater Standards and Electrical Requirements contained in these web pages and the Public Works Standards unless otherwise approved in writing by the responsible Engineering Manager. Private utilities on private property are under the jurisdiction of the City's Planning Department, Building Inspection Division. 

Contact Information

Utilities Engineering Office
1007 Elwell Court, Palo Alto, CA 94303 (In-person meetings are by appointment only)
Phone: (650) 566-4500
Water, Gas, Wastewater
Phone: (650) 566-4501; Fax: (650) 566-4536

Hours: Monday to Friday 9 am to 4pm

Utilities Operations Office
Municipal Service Center, 3201 East Bayshore Road, Palo Alto, CA 94303
Phone: (650) 496-6934; Fax: (650) 493-8427
Water, Gas, Wastewater
Phone: (650) 496-6982; Fax: (650) 496-6924

Hours: Monday to Friday 7 am to 3:30 pm

If you need a new Electric, Water, Gas or Wastewater service or meter installed due to new construction, addition or remodeling of a building in Palo Alto, check out the menu to the left.  If you can't find it there, look here for information:

Utilities Publications

Last Updated: Mar 30, 2015
Water & Drought Update - Palo Alto Water Use Guidelines
Read the latest updates on current water use regulations, drought conditions and what Palo Alto Utilities is asking customers to do. Learn what is happening at the State, regional and local levels. Check out all the free services, rebates and other resources to help you use water efficiently.
PA water at source--Tuolumne River-photo by C.Elvert

LED Streetlights Shine
PHASE 3 expected to finish this summer---see how the new LED street lights are transforming our town!

El Camino Park Closed During Water Reservoir Construction
El Camino Park will be closed for construction of a new underground reservoir and well for our emergency water supply; park renovation will follow, with full restoration of site by late 2015.

Crossbores---Gas & Sewer Safety Inspection Program
Since July 2011, the Utilities Department has been actively implementing the next phase of its gas-sewer crossbore inspection program.