Utilities Engineering - is responsible for implementing the capital improvement plans for the city’s electric, water, gas, and wastewater distribution systems and provides assistance to the operating departments.
Monday through Friday, 9 am to 4 pm contact for:
Processing and planning new utility customer service connections.
Ongoing utility projects.
Utility specifications and standards.
Utilities Operations - is responsible for maintenance, repair, replacement and service installation for the electric, water, gas and wastewater (sewer) distribution systems.
Contact them when you have problems with:
Electric, water, gas and wastewater service interruptions.
Street light and traffic signal outages.
Fiber optic outages.
All Utility projects within the City's public right of way (including gas services up to and encompassing the gas meter) shall conform to the Water, Gas & Wastewater Standards and Electrical Requirements contained in these web pages and the Public Works Standards unless otherwise approved in writing by the responsible Engineering Manager. Private utilities on private property are under the jurisdiction of the City's Planning Department, Building Inspection Division.
Utilities Engineering Office 1007 Elwell Court, Palo Alto, CA 94303 (In-person meetings are by appointment only) Electric Phone: (650) 566-4500 Water, Gas, Wastewater Phone: (650) 566-4501; Fax: (650) 566-4536
Hours: Monday to Friday 9 am to 4pm
Utilities Operations Office Municipal Service Center, 3201 East Bayshore Road, Palo Alto, CA 94303 Electric Phone: (650) 496-6934; Fax: (650) 493-8427 Water, Gas, Wastewater Phone: (650) 496-6982; Fax: (650) 496-6924
Hours: Monday to Friday 7 am to 3:30 pm
If you need a new Electric, Water, Gas or Wastewater service or meter installed due to new construction, addition or remodeling of a building in Palo Alto, check out the menu to the left. If you can't find it there, look here for information:
Water & Drought Update - Palo Alto Water Use Guidelines Read the latest updates on current water use regulations, drought conditions and what Palo Alto Utilities is asking customers to do. Learn what is happening at the State, regional and local levels. Check out all the free services, rebates and other resources to help you use water efficiently. [more]
Utilities Operations Office Municipal Service Center 3201 East Bayshore Rd. Palo Alto, CA 94303 Electric Phone: 650-496-6934 Fax: 650-493-8427 Water, Gas, Wastewater Phone: 650-496-6982 Fax: 650-496-6924 Hours: Mon-Fri 7:00-3:30pm